Product background - by nooz - on WordPress WooCommerce support

Solved13 replies2 participantsUpdated by nooz

  • Avatar: nooz
    nooz
    Participant

    i use a background for the site and it also appear before the product image is loaded in the image area.. how can i don’t let this see and use only white?

    #263436 Copied Theme version: 7.2.1

    13 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Provide URLs and temporary wp-admin access via Private content area, describe the request in more detail, please.

    Regards

    #263445 Copied
    Avatar: nooz
    nooz
    Participant

    sure

    Please contact administrator
    for this information.
    #263536 Copied
    Avatar: nooz
    nooz
    Participant

    another issue is about slides (i write it here because i gave you already the admin access on previous post)

    on my homepage (made with elementor) i put 3 slides that not always loading.

    #263563 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    1) Please describe the desired result of the background displaying in more detail.
    2) I can see all slides. Try to clear cache.

    Regards

    #263566 Copied
    Avatar: nooz
    nooz
    Participant

    1) go to a shop item a moment before you can see the item picture loaded in the same area appear the background with cats used in every page but smaller to fit the shop pic area

    2) it works on admin side but if you got to home with a browser with cleared cache (i use firefox dev and an extention to clear chache ..and also ctrl+r ) the pics are loading forever

    #263632 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    1) Do you want to remove this background image from the Shop page? Dashboard > Pages > Edit Shop page > [8theme] Layout options > Custom background image > select “white-bg” image from your media library.
    2) Try to disable all the third-party plugins, that do not come bundled with the theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.

    Regards

    #263699 Copied
    Avatar: nooz
    nooz
    Participant

    1) not from the shop page itself… the background the issue is only behind the big product image before its loading..for a second (look at this pic) https://ibb.co/s1n81QN

    2) disabled everything not solve the problem

    #263782 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    1) Try to add the next code in Theme Options > Theme Custom CSS:

    .swipers-couple-wrapper .swiper-wrapper img {
    background-image: none !important;
}

    2) Provide temporary FTP access, our technicians will check the problem with the slider more deeply.

    Regards

    #263822 Copied
    Avatar: nooz
    nooz
    Participant

    1) tnx this finally solved

    2) in hidden area

    Please contact administrator
    for this information.
    #263861 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Please check credentials – https://prnt.sc/w2g52x

    Regards

    #263928 Copied
    Avatar: nooz
    nooz
    Participant

    retry

    i tested it now and it is working on my side

    #263935 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Why WPBakery plugin is enabled on your site? As I can see, the Elementor is your main page builder, so the WPBakery can be disabled.
    Maybe the content of this page was edited using 2 different editor and it caused the problem. When we add a slider element on another page, it works fine.
    Try to create a new page using the Elementor only and add the slider there. If it works fine on the new page, you need to add other content on this new page and set this page as home https://prnt.sc/w2ikt9

    Regards

    #263951 Copied
    Avatar: nooz
    nooz
    Participant

    I thought it was mandatory the activation of wpbackery… as it says:

    Massive Addons: Please install and activate WPBakery Page Builder to use this plugin

    but no problem wp backery is not used and everything is made with elementor only.
    tnx

    #263955 Copied

The issue related to '‘product background’' has been successfully resolved, and the topic is now closed for further responses