Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 38,581 through 38,610 (of 68,187 total)

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Rose Tyler

Support staff

January 3, 2021 at 08:32

Hello,

Thanks for using our theme. You can activate it now.
Please note that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular

Regards

#266512 Copied In reply to: I accidentally activated my license twice on one website

Rose Tyler

Support staff

January 3, 2021 at 08:29

You’re welcome!

Regards

#266511 Copied In reply to: dropdown cart string translation

Rose Tyler

Support staff

January 3, 2021 at 08:29

Hello,

Try to contact the support of the Dokan plugin.

Regards

#266510 Copied In reply to: Disappearing icons Dokan

Rose Tyler

Support staff

January 3, 2021 at 08:25

Hi,

Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating

Regards

#266509 Copied In reply to: Translate Filter by Price widget

Rose Tyler

Support staff

January 3, 2021 at 08:23

Hello,

Please check now. I’ve disabled WooCommerce Infinite Scroll and Ajax Pagination plugin because this option is enough – https://prnt.sc/werdma

Regards

#266508 Copied In reply to: AJAX pagination: Images not loading in new page

Rose Tyler

Support staff

January 2, 2021 at 16:56

Hi,

Why you connected the same Instagram account 3 times (XStore > Authorization APIs > Instagram) ?
Check server error log.
Provide temporary FTP access.

Regards

#266488 Copied In reply to: Showing 'ERROR:' in instagram feed

Rose Tyler

Support staff

January 2, 2021 at 16:54

Hello,

Thanks for using our theme.
Provide temporary wp-admin access.

Regards

#266487 Copied In reply to: AJAX pagination: Images not loading in new page

Rose Tyler

Support staff

January 2, 2021 at 16:53

Here you can find recommended plugins – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Maybe you already have a backup on the server, contact the hosting to clarifying.

Regards

#266486 Copied In reply to: Theme reset and Xstore came automatically

Rose Tyler

Support staff

January 2, 2021 at 16:06

Hello,

WooCommerce > Status > PHP time limit

Regards

#266483 Copied In reply to: Server req. are coming up as incorrect despite correct values

Rose Tyler

Support staff

January 2, 2021 at 16:04

Contact your hosting provider and ask for help. Also, check the server error log.

Regards

#266482 Copied In reply to: Theme reset and Xstore came automatically

Rose Tyler

Support staff

January 2, 2021 at 14:55

Yes, updating the Core plugin before the theme update can be a reason for some problems.

Let us know if you need any other assistance.

Regards

#266478 Copied In reply to: Problem with the child thame update

Rose Tyler

Support staff

January 2, 2021 at 14:50

Hi,

Thanks for using our theme.
Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery.

Regards

#266476 Copied In reply to: Automate croping of thumbnails

Rose Tyler

Support staff

January 2, 2021 at 14:40

Please check – https://prnt.sc/wep8mn

Regards

#266474 Copied In reply to: Shop Page – Short Code Problem

Rose Tyler

Support staff

January 2, 2021 at 14:35

Hello,

Thanks for contacting us. It will be released within next 3-4 days.

Regards

#266473 Copied In reply to: Niche Market 02

Rose Tyler

Support staff

January 2, 2021 at 14:34

Hello Cipzer,

Your topic has got a reply. Please check.

Regards

#266472 Copied In reply to: Instagram Share Button

Rose Tyler

Support staff

January 2, 2021 at 14:33

Hello,

Do you have a backup? Contact your hosting provider and ask about the backup.
Did you use child theme? If you configured settings with child theme activated and then deleted it, it can be the reason for the problem.

Regards

#266471 Copied In reply to: Theme reset and Xstore came automatically

Rose Tyler

Support staff

January 2, 2021 at 13:44

Hello,

1) Thanks for the notice. It is an example of icons displaying, and we will change the image there. As was mentioned, Instagram does not allow sharing.
2) By default, there is no such possibility. Submit a request here – https://www.8theme.com/taskboard/

Regards

#266465 Copied In reply to: Instagram Share Button

Rose Tyler

Support staff

January 2, 2021 at 13:12

Hello,

Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Provide temporary wp-admin access, so we can take a closer look.

Regards

#266463 Copied In reply to: Slow page

Rose Tyler

Support staff

January 2, 2021 at 12:06

Hello,

Clear cache and check now.

Regards

#266460 Copied In reply to: Problem with navigation menu in mobile

Rose Tyler

Support staff

January 2, 2021 at 11:16

Hello,

We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins.
Provide temporary FTP access, we will check what can be done to help you.
The support member who will work on your issue is from Ukraine.

Regards

#266457 Copied In reply to: Problem with plugin

Rose Tyler

Support staff

January 2, 2021 at 10:37

Hello,

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Also, after the update it is recommended to go to Theme Options and click on Publish.

Regards

#266455 Copied In reply to: Problem with the child thame update

Rose Tyler

Support staff

January 2, 2021 at 10:33

Hello,

Select the Shop page in WooCommerce > Settings > Products
https://docs.woocommerce.com/document/woocommerce-pages/
If this doesn’t help, try to disable Masonry in Theme Options > WooCommerce > Shop > Shop page layout.

Regards

#266454 Copied In reply to: Problem Filters

Rose Tyler

Support staff

January 2, 2021 at 09:26

Hello,

There is no such possibility, unfortunately.

Regards

#266448 Copied In reply to: widget social links

Rose Tyler

Support staff

January 2, 2021 at 09:07

Hello,

Could you provide temporary wp-admin access?

Regards

#266446 Copied In reply to: Problem with navigation menu in mobile

Rose Tyler

Support staff

January 2, 2021 at 09:05

Hi,

Clear cache and check now.

Regards

#266445 Copied In reply to: Problem with single product images and filters

Rose Tyler

Support staff

January 2, 2021 at 08:57

Hello,

These strings come from XStore theme. Sync translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ , then find and translate texts.

Regards

#266444 Copied In reply to: dropdown cart string translation

Rose Tyler

Support staff

January 2, 2021 at 08:53

Hello,

Check now.

Regards

#266442 Copied In reply to: The Image Slider Doesn't show properly in Mobile

Rose Tyler

Support staff

January 2, 2021 at 08:37

Hello,

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Regards

#266441 Copied In reply to: Premium plugins not installing

Rose Tyler

Support staff

January 2, 2021 at 08:33

Hello,

Please provide temporary FTP access.

Regards

#266439 Copied In reply to: Post username not appearing on live site

Rose Tyler

Support staff

January 2, 2021 at 08:22

Hello,

Instagram is platform that displays images, how do you think it should share product information? Sorry, but Instagram itself does not allow sharing from any other sites.
Share and social links are different things.

You can submit a request about the button here – https://www.8theme.com/taskboard/

Regards

#266438 Copied In reply to: Instagram Share Button
← 1 2 3 … 1,286 1,287 1,288 … 2,271 2,272 2,273 →

38,581–38,610 of 68,187 posts

Viewing 30 posts - 38,581 through 38,610 (of 68,187 total)

← 1 2 3 … 1,286 1,287 1,288 … 2,271 2,272 2,273 →

Forum Replies Created

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