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  Oddpod

  Participant

  January 2, 2021 at 14:44

  Hi,

  My Instagram feed was showing in the homepage earlier.
  However, from the past 2 days it is showing error.
  Please check

  #266475 Copied Theme version: 7.1 WooCommerce version: 5.5.3

  5 Answers

  

  Rose Tyler

  Support staff

  January 2, 2021 at 16:56

  Hi,

  Why you connected the same Instagram account 3 times (XStore > Authorization APIs > Instagram) ?
  Check server error log.
  Provide temporary FTP access.

  Regards

  #266488 Copied
  

  Oddpod

  Participant

  January 5, 2021 at 10:31

  Sorry, I’m unable to Provide temporary FTP access currently.
  Is there any other way you can fix it ??

  #266782 Copied
  

  Rose Tyler

  Support staff

  January 5, 2021 at 14:53

  What about deleting 3 connections of the same account and adding only 1?
  Have you checked the server error log? Could you provide us with it?

  Regards

  #266839 Copied
  

  Oddpod

  Participant

  January 6, 2021 at 10:03

  Hi,

  I’ve deleted all 3 accounts & just added 1.
  It is now saying ‘To use this element select instagram user’

  #266950 Copied
  

  Rose Tyler

  Support staff

  January 6, 2021 at 11:50

  Hi,

  Go to settings of the Instagram element on your page or static block and select the user.

  Regards

  #266975 Copied