This topic has 11 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Rose Tyler
Hello
Child theme v.0.0.1(xstore7.0.2).
After the upgrade to 7.2.2 the page loses the main product photos. So I have the product, photos in his gallery, but I don’t have the main photo. It is in the media library but not in the product. As if the product “lost” information about the main photo.
Hello,
Could you, please, provide us with WP Dashboard and FTP access to your site? We’ll help you with update and check the issue.
Regards
Hello,
Sorry but we can’t connect to your FTP http://prntscr.com/wd4hpx
Check the host that you provided.
Regards
Hello,
I have updated the theme and XStore core plugin via WP Dashboard and don’t see any problem with the product images. Could you, please, check from your side?
Regards
Excuse me!!! :(:(:( My mistake.
Hello,
I have updated theme. I don’t see problem with images.
Regards
It works, I check it in turn.
Hello,
https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
Also, after the update it is recommended to go to Theme Options and click on Publish.
Regards
Never update XStore Core plugin if you have not updated XStore theme to latest version yet!
… I think it’s THAT
Yes, updating the Core plugin before the theme update can be a reason for some problems.
Let us know if you need any other assistance.
Regards
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