Problem with the child thame update - by tartakmeble

This topic has 11 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Rose Tyler

  • Avatar: tartakmeble
    tartakmeble
    Participant
    December 30, 2020 at 09:37

    Hello
    Child theme v.0.0.1(xstore7.0.2).
    After the upgrade to 7.2.2 the page loses the main product photos. So I have the product, photos in his gallery, but I don’t have the main photo. It is in the media library but not in the product. As if the product “lost” information about the main photo.

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 30, 2020 at 15:44

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to your site? We’ll help you with update and check the issue.

    Regards

    Avatar: tartakmeble
    tartakmeble
    Participant
    December 30, 2020 at 15:58
    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 30, 2020 at 17:47

    Hello,

    Sorry but we can’t connect to your FTP http://prntscr.com/wd4hpx
    Check the host that you provided.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 30, 2020 at 17:52

    Hello,

    I have updated the theme and XStore core plugin via WP Dashboard and don’t see any problem with the product images. Could you, please, check from your side?

    Regards

    Avatar: tartakmeble
    tartakmeble
    Participant
    December 31, 2020 at 08:21

    Excuse me!!! :(:(:( My mistake.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 31, 2020 at 13:30

    Hello,

    I have updated theme. I don’t see problem with images.

    Regards

    Avatar: tartakmeble
    tartakmeble
    Participant
    January 1, 2021 at 15:34

    It works, I check it in turn.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2021 at 10:37

    Hello,

    https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
    Also, after the update it is recommended to go to Theme Options and click on Publish.

    Regards

    Avatar: tartakmeble
    tartakmeble
    Participant
    January 2, 2021 at 14:16

    Never update XStore Core plugin if you have not updated XStore theme to latest version yet!
    … I think it’s THAT

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 2, 2021 at 14:55

    Yes, updating the Core plugin before the theme update can be a reason for some problems.

    Let us know if you need any other assistance.

    Regards

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