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Problem with the child thame update - by tartakmeble

This topic has 11 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Rose Tyler

tartakmeble

Participant

December 30, 2020 at 09:37

Hello
Child theme v.0.0.1(xstore7.0.2).
After the upgrade to 7.2.2 the page loses the main product photos. So I have the product, photos in his gallery, but I don’t have the main photo. It is in the media library but not in the product. As if the product “lost” information about the main photo.

Please, contact administrator
for this information.

#266216 Copied Theme version: 7.0.2 WooCommerce version: 4.6.0

10 Answers

Olga Barlow

Support staff

December 30, 2020 at 15:44

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your site? We’ll help you with update and check the issue.

Regards

#266288 Copied

tartakmeble

Participant

December 30, 2020 at 15:58

Please contact administrator
for this information.

#266295 Copied

Olga Barlow

Support staff

December 30, 2020 at 17:47

Hello,

Sorry but we can’t connect to your FTP http://prntscr.com/wd4hpx
Check the host that you provided.

Regards

#266317 Copied

Olga Barlow

Support staff

December 30, 2020 at 17:52

Hello,

I have updated the theme and XStore core plugin via WP Dashboard and don’t see any problem with the product images. Could you, please, check from your side?

Regards

#266319 Copied

tartakmeble

Participant

December 31, 2020 at 08:21

Excuse me!!! :(:(:( My mistake.

Please contact administrator
for this information.

#266358 Copied

Olga Barlow

Support staff

December 31, 2020 at 13:30

Hello,

I have updated theme. I don’t see problem with images.

Regards

#266397 Copied

tartakmeble

Participant

January 1, 2021 at 15:34

It works, I check it in turn.

Please contact administrator
for this information.

#266426 Copied

Rose Tyler

Support staff

January 2, 2021 at 10:37

Hello,

https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
Also, after the update it is recommended to go to Theme Options and click on Publish.

Regards

#266455 Copied

tartakmeble

Participant

January 2, 2021 at 14:16

Never update XStore Core plugin if you have not updated XStore theme to latest version yet!
… I think it’s THAT

#266467 Copied

Rose Tyler

Support staff

January 2, 2021 at 14:55

Yes, updating the Core plugin before the theme update can be a reason for some problems.

Let us know if you need any other assistance.

Regards

#266478 Copied
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