Rose Tyler

Hello,

Please check now.

Regards

Could you provide temporary FTP access?

Regards

Hello,

http://prntscr.com/wdjy1o – with parent theme it is ok
You have a lot of files that are rewritten in your child-theme -> http://prntscr.com/wdjyfl
In the old theme version (you have updated from) all widgets were in theme and we consider that you rewrote some of them in your child-theme. At this moment, due to the new ThemeForest policy, all widgets, post types, and some others files and functions should be in separate plugin for the theme (Royal Core plugin). We made these changes in one of the updates after the old version you had. For now we think you should ask your developer who did those changes in your child-theme to make them compatible with new one. If you need help with the additional customization, submit a customization request to WPKraken team.
Sorry, but additional customization in files is outside the scope of our support.

Regards

We are constantly working on the speed of the theme. We are working on the speed of the frontend itself now. When we finish the work we will start the admin part (customizer). Many things need to be considered, such as tests and the inheritability of updates. All should be step by step to avoid problems and make all gentle.

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Enable YITH WooCommerce Wishlist plugin with these settings – https://www.8theme.com/documentation/xstore/plugins/wishlist/
or disable it in the Mobile menu – https://prnt.sc/wdimn1

Regards

Hello RubAsb,

What plugin do you use to translate the theme (Loco Translate, WPML, another one)?
Please submit a new topic here – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , provide URL of your site, describe the problem in more detail and you will get assistance.
Thanks in advance.

https://wpml.org/documentation/getting-started-guide/string-translation/
https://www.8theme.com/documentation/xstore/theme-translation/

Regards

Hello,

Thanks for using our theme.
Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then. Let us know the result.
Provide temporary wp-admin and FTP access https://prnt.sc/wdi321 , so we can take a closer look.

Regards

Hello Ahmed Atef,

You will get a reply on this topic – https://www.8theme.com/topic/problem-with-rtl-and-block/#post-266351 Provide temporary FTP access there. It looks like .pot files should be regenerated.
If you don’t know your FTP access, contact the hosting provider, and ask for this information.

Regards

Hello,

Theme Options > Header builder > Search, Cart, Account, for example – https://prnt.sc/wdhtjr

Regards

Hello,

What demo version do you want to import? WPBakery or Elementor?
Provide URL of the site and temporary wp-admin access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

Hello,

Here you can find all our videos – https://www.youtube.com/c/8theme/videos and documentation – https://www.8theme.com/documentation/xstore/
Feel free to ask if you have any other questions

Regards

Hello,

Thanks for using our theme.
Please see screenshots – https://prnt.sc/wcyner > https://prnt.sc/wcymmu

Regards

Hello,

Thanks for using our theme.
Please read these articles – https://www.sliderrevolution.com/documentation/responsive-settings/ https://www.sliderrevolution.com/documentation/responsive-setup/

Regards

Hello,

What screen size of your ipad? Try to clear cache of the browser and click on the Search icon then. Check how it works in another browser.

Regards

Hello,

1) On which page it doesn’t work? Provide URL and screenshot.
2) https://prnt.sc/wcvslj Reupload the logo image into your Media library so it comes from https , then re-select it in Theme Options > Header builder > Logo

Regards