Rose Tyler

Hello,

Could you provide URL and temporary wp-admin access?

Regards

Hello,

Thanks for using our theme.
You installed the Infinite Scroll and Ajax pagination plugin but missed to set correct selectors – https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/ So, either set correct selectors or disable the plugin to use the default pagination.

Regards

We can’t connect, please check credentials – https://prnt.sc/xz6xv2

Regards

Hello,

As I can see, the Elementor editor works on your Home page – https://prnt.sc/xz63uq Please clear cache and check one more time. Is the problem solved?

Regards

Hello,

Thanks for using our theme.
Try to (1) deactivate theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update the theme
OR provide us with temporary wp-admin and FTP access, so we can help you with the update.

Regards

Hello,

Thanks for using our theme.
When the yoast plugin is disabled the Elementor editor works fine? Temporarily disable the Seo plugin and edit pages.

Or read this article – https://yoast.com/help/how-to-use-yoast-seo-in-elementor/ and contact the support of the Yoast SEO plugin to get assistance.

Regards

Hello,

Let’s solve questions one by one to prevent a mess. If you have new questions, post them via a new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/
1) Changes of the header. We’ve detected that Varnish cache is used on your site – https://prnt.sc/xz2unz If you do not know about this, it was installed from the server side. Contact your hosting provider and ask for temporarily disabling it.
2) I’ve changed the Price widget (Appearance > Widgets > Shop sidebar). It works now – https://prnt.sc/xz38ri
3) About pagination – You installed the Infinite Scroll and Ajax pagination plugin but missed to set correct selectors – https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/ So, either set correct selectors or disable the plugin to use the default pagination.
After doing this check how the pagination works via an incognito window of your browser. Because the result can be not visible due to the Varnish cache effect.

Regards

Thanks for the reply.
Enable Elementor for static blocks – https://prnt.sc/xyy1xa , edit tabs – https://prnt.sc/xyy2qr > https://prnt.sc/xyy3t6

Regards

Hello,

For popular products we used “Bestsellings” type in Products element settings. The products that are best sold will be displayed. While your site is not live and there are no real sales, products that are shown there may be random, but this product type will work correctly later.
If you want to specify products, select “Featured” type, and mark products via Dashboard – https://prnt.sc/xyxq5m

Regards

You’re welcome!

If you love XStore and have something nice to say don’t hesitate to tell about this! We’d appreciate if you could take a moment to give us 5-stars on ThemeForest – https://themeforest.net/downloads

Regards

Hello,

What vendor plugin do you use? Have you checked the documentation of the plugin?

Regards

Done, you can check the Logo now.
As you know, by default WordPress does not allow to upload svg images due to security reasons https://www.wpbeginner.com/wp-tutorials/how-to-add-svg-in-wordpress/
We have installed ‘SVG Support’ plugin which allows you to upload svg to any image fields. I’ve edited your header, the logo is changed now.

Regards

Dear Barterby,

It is fixed for the site of Themadguru, due to his request. For all other customers, the fix will be included in the next theme update (it will be released within 2 weeks).
If you want to get the fix on your site earlyer, submit a new topic here – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , provide temporary wp-admin and FTP access via Private Content area.

Regards

Dear Pratik,

As you can see, it is not solved yet. Reply times can vary from time to time and be up to 24 hours Monday – Friday.
I will do my best to help you, but it will take some time.
We have a lot of requests during these days, please be patient. I hope for your understanding.

Regards

Hello,

Please check credentials – https://prnt.sc/xyulgg

Regards