Some variation is not working and bunch of php warning

18 replies3 participantsUpdated by Rose Tyler

  • Avatar: JFOC
    JFOC
    Participant

    After upgrade to latest 7.2.4 some product variation is not working and a bunch of PHP warning in the error log.
    https://teeindesign.com/product/kaos-money-attraction/ this is one of product is not working when choose size and color

    Please, contact administrator
    for this information.
    #270908 Copied Theme version: 7.2.4

    18 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Please provide temporary wp-admin and FTP access.

    Regards

    #270998 Copied
    Avatar: JFOC
    JFOC
    Participant

    here is

    Please contact administrator
    for this information.
    #271091 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Please set administrator role for the user, so we can access plugins in your dashboard also.

    Regards

    #271095 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    What is this block https://prnt.sc/xtgnhm ? Try to disable it, maybe it is a reason for the problem.

    Regards

    #271096 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    You used Variation gallery option on -> http://prntscr.com/xtguf9
    but when I inspected few variable products they didn’t have variation galleries for variations
    Do you use it for products? if not then just keep it disabled

    Regards

    #271099 Copied
    Avatar: JFOC
    JFOC
    Participant

    that’s only a CSS for ‘progress ajax’

    #271101 Copied
    Avatar: JFOC
    JFOC
    Participant

    variation gallery was active since 7.2 version and the only problem with 7.2.4

    #271102 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Do you have a product that has a gallery for a variation?

    Regards

    #271108 Copied
    Avatar: JFOC
    JFOC
    Participant

    some.
    but why the problem happened when the previous2 version is working fine???
    please fix it

    #271151 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    I’ve passed this to our technicians. They will be able to take a closer look after the weekend. Meanwhile, provide URL of a product, that has galleries for variations.

    Regards

    #271204 Copied
    Avatar: JFOC
    JFOC
    Participant

    Hi,

    Did your tech check the problem yet?

    #271576 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    What about URL of product?
    Technicians are working on your question right now.
    We have a lot of requests during these days, please be patient. I hope for your understanding.

    Regards

    #271618 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Please change the role for the user to administrator. Right now we can’t access the Plugins section.
    Also, you can try to disable all 3rd party plugins and check variations then.

    Regards

    #271636 Copied
    Avatar: barterby
    barterby
    Participant

    i am not getting any reply to my query

    #271637 Copied
    Avatar: barterby
    barterby
    Participant

    #271550 please check this

    #271638 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello Barterby,

    As I can see, you have closed the topic – https://prnt.sc/xzm7m4 , so it was invisible for our support team. Now it is visible, and you will get a reply soon.
    Please do not reply in topics of other users, it would be better to create a new own topic on this page – https://www.8theme.com/forums/xstore-wordpress-support-forum/
    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.
    We have a lot of requests during these days, please be patient. I hope for your understanding.

    Regards

    #271678 Copied
    Avatar: JFOC
    JFOC
    Participant

    we do not use another plugin for variation. It was working with the previous2 version of XStore. So the problem from XStore.

    As you can see from the log I posted the problem from your plugin:

    [Fri Jan 29 00:32:56.105673 2021] [proxy_fcgi:error] [pid 21497:tid 140202529994496] [client 125.161.129.229:45526] AH01071: Got error ‘PHP message: PHP Warning: array_push() expects parameter 1 to be array, null given in /home/xxx/public_html/wp-content/themes/xstore/framework/woo.php on line 2448

    PHP message: PHP Warning: Invalid argument supplied for foreach() in /home/xxx/public_html/wp-content/themes/xstore/framework/woo.php on line 2452

    #271952 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello JFOC,

    Check now –
    https://gyazo.com/e08457e921e866356fc639716bc7c5dc

    Regards

    #271982 Copied

You must be logged in to reply to this topic.Log in/Sign up