Some variation is not working and bunch of php warning

This topic has 19 replies, 3 voices, and was last updated 3 years ago ago by Rose Tyler

  • Avatar: JFOC
    JFOC
    Participant
    January 28, 2021 at 18:40

    After upgrade to latest 7.2.4 some product variation is not working and a bunch of PHP warning in the error log.
    https://teeindesign.com/product/kaos-money-attraction/ this is one of product is not working when choose size and color

    Please, contact administrator
    for this information.
    18 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 29, 2021 at 09:35

    Hello,

    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: JFOC
    JFOC
    Participant
    January 29, 2021 at 15:56

    here is

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 29, 2021 at 16:33

    Please set administrator role for the user, so we can access plugins in your dashboard also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 29, 2021 at 16:41

    What is this block https://prnt.sc/xtgnhm ? Try to disable it, maybe it is a reason for the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 29, 2021 at 16:51

    You used Variation gallery option on -> http://prntscr.com/xtguf9
    but when I inspected few variable products they didn’t have variation galleries for variations
    Do you use it for products? if not then just keep it disabled

    Regards

    Avatar: JFOC
    JFOC
    Participant
    January 29, 2021 at 16:57

    that’s only a CSS for ‘progress ajax’

    Avatar: JFOC
    JFOC
    Participant
    January 29, 2021 at 16:58

    variation gallery was active since 7.2 version and the only problem with 7.2.4

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 29, 2021 at 17:08

    Do you have a product that has a gallery for a variation?

    Regards

    Avatar: JFOC
    JFOC
    Participant
    January 29, 2021 at 20:15

    some.
    but why the problem happened when the previous2 version is working fine???
    please fix it

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2021 at 08:36

    Hello,

    I’ve passed this to our technicians. They will be able to take a closer look after the weekend. Meanwhile, provide URL of a product, that has galleries for variations.

    Regards

    Avatar: JFOC
    JFOC
    Participant
    February 1, 2021 at 12:35

    Hi,

    Did your tech check the problem yet?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2021 at 15:31

    Hi,

    What about URL of product?
    Technicians are working on your question right now.
    We have a lot of requests during these days, please be patient. I hope for your understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2021 at 16:36

    Hello,

    Please change the role for the user to administrator. Right now we can’t access the Plugins section.
    Also, you can try to disable all 3rd party plugins and check variations then.

    Regards

    Avatar: barterby
    barterby
    Participant
    February 1, 2021 at 16:37

    i am not getting any reply to my query

    Avatar: barterby
    barterby
    Participant
    February 1, 2021 at 16:38

    #271550 please check this

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2021 at 20:01

    Hello Barterby,

    As I can see, you have closed the topic – https://prnt.sc/xzm7m4 , so it was invisible for our support team. Now it is visible, and you will get a reply soon.
    Please do not reply in topics of other users, it would be better to create a new own topic on this page – https://www.8theme.com/forums/xstore-wordpress-support-forum/
    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.
    We have a lot of requests during these days, please be patient. I hope for your understanding.

    Regards

    Avatar: JFOC
    JFOC
    Participant
    February 3, 2021 at 06:57

    we do not use another plugin for variation. It was working with the previous2 version of XStore. So the problem from XStore.

    As you can see from the log I posted the problem from your plugin:

    [Fri Jan 29 00:32:56.105673 2021] [proxy_fcgi:error] [pid 21497:tid 140202529994496] [client 125.161.129.229:45526] AH01071: Got error ‘PHP message: PHP Warning: array_push() expects parameter 1 to be array, null given in /home/xxx/public_html/wp-content/themes/xstore/framework/woo.php on line 2448

    PHP message: PHP Warning: Invalid argument supplied for foreach() in /home/xxx/public_html/wp-content/themes/xstore/framework/woo.php on line 2452

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2021 at 09:52

    Hello JFOC,

    Check now –
    https://gyazo.com/e08457e921e866356fc639716bc7c5dc

    Regards

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