Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 37,501 through 37,530 (of 68,187 total)

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Rose Tyler

Support staff

February 1, 2021 at 11:39

Hello,

Thanks for using our theme and for contacting us.
Theme Options > Header builder > Cart > Show Quantity Input For Products > Off

Regards

#271560 Copied In reply to: Element in mini-cart popup

Rose Tyler

Support staff

February 1, 2021 at 11:24

Feel free to ask if you have any other questions

Regards

#271555 Copied In reply to: How to add a 'contact us' button since the latest update

Rose Tyler

Support staff

February 1, 2021 at 11:21

Hi,

Here is what I can see – https://prnt.sc/xyt5cq You can set next settings – https://prnt.sc/xyt9lz or – https://prnt.sc/xytecx, so play with “width” option of sections to achieve the desired result.

Regards

#271554 Copied In reply to: Single product builder spacings…

Rose Tyler

Support staff

February 1, 2021 at 11:14

Hello,

Here you can post this feature request – https://www.8theme.com/taskboard/
Meanwhile, we have Single Product Builder, that allows building layout of the product page from scratch depends on your needs. You can activate it via Theme Options and check.

Regards

#271553 Copied In reply to: Content Before/After Add to cart button

Rose Tyler

Support staff

February 1, 2021 at 11:06

Hello,

Thanks for using our theme.
I do not see the problem on your site. Please try to check it via an incognito window of your browser.
Also, try to change the sticky type in Theme Options > Header builder > Header sticky.

Regards

#271549 Copied In reply to: Header problem when scrolling before load.

Rose Tyler

Support staff

February 1, 2021 at 11:03

Hello,

1) I do not see the problem with the total on your Checkout page. Please clear cache and check one more time. Provide more screenshots of the problem.
2) Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check then.

Regards

#271547 Copied In reply to: Problem on Category Filter and Double Total Price

Rose Tyler

Support staff

February 1, 2021 at 10:51

Hello,

Updated.

Regards

#271543 Copied In reply to: I am not able to update my X Store theme.

Rose Tyler

Support staff

February 1, 2021 at 10:48

Please check credentials – https://prnt.sc/xyrfky

Regards

#271541 Copied In reply to: Correctly move "Compare" button

Rose Tyler

Support staff

February 1, 2021 at 10:45

Hello,

Thanks for contacting us.
Please describe the problem in more detail with screenshots. You can use the Lightshot screenshot tool to take screenshots and share them.
Provide temporary wp-admin access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
I can see categories on your Home and Shop pages, but without images, so go to Dashboard > Products > Categories > edit category > upload image – https://prnt.sc/xyr80t
Enable Elementor for static blocks – https://prnt.sc/xyr8vt , edit this block – https://prnt.sc/xyraa3 > select categories > https://prnt.sc/xyrbdl

Regards

#271540 Copied In reply to: Categories

Rose Tyler

Support staff

February 1, 2021 at 10:25

Fixed. Please check.

Regards

#271538 Copied In reply to: XStore – glitch on the White Label Branding option

Rose Tyler

Support staff

February 1, 2021 at 10:00

Hello,

1) Here are settings – https://prnt.sc/xyoga0
2) Images are stretched – https://prnt.sc/xyohp5 Once you set 6 per view it will look better.
https://www.8theme.com/documentation/xstore/woocommerce/product-images/
3) At first sight, it is not slow, however, follow this article to speed up the site – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Regards

#271536 Copied In reply to: Product slider – more than 4

Rose Tyler

Support staff

February 1, 2021 at 09:44

Hello,

Thanks for contacting us. Please submit a new topic for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/
1) https://prnt.sc/xyn9w5
2) I am not sure why it happened, the update should not affect the content of pages.
However, this broken row should be deleted ( https://prnt.sc/xynph6 > https://prnt.sc/xynqoq ) , https://prnt.sc/xynr8m then add this part of the content one more time.

Regards

#271531 Copied In reply to: SLOW LOADING THEME DEMO

Rose Tyler

Support staff

February 1, 2021 at 09:22

Hello,

We can’t see the login form still – https://prnt.sc/xymgik Is there restriction by IP or something else?

Regards

#271526 Copied In reply to: modify woocommerce product page

Rose Tyler

Support staff

February 1, 2021 at 09:19

Hello,

In this case, contact your hosting provider and ask for FTP access.

Regards

#271525 Copied In reply to: I need some help with the xStore theme

Rose Tyler

Support staff

February 1, 2021 at 08:53

Hello,

Do you use Elementor or WPBakery?
Could you provide URL of the site?

Regards

#271524 Copied In reply to: Change Color

Rose Tyler

Support staff

February 1, 2021 at 08:48

Hello,

https://prnt.sc/xykkl6
Please watch these videos – https://youtu.be/eDclashcCwo https://youtu.be/mBp33hPMgnA , make sure that you added URLs correctly, for example – https://prnt.sc/xykgj7 https://prnt.sc/xykhk0 https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

Regards

#271522 Copied In reply to: xstore social media login Authorization APIs not working

Rose Tyler

Support staff

February 1, 2021 at 08:43

Hello,

Clear the plugin cache, CDN cache, browser cache and check after that. If it does not help then go to Dashboard > Updates > click Check again link and update theme to version 7.2.4.1.

Regards

#271521 Copied In reply to: The "back to top"is very big , what's wrong with it ?

Rose Tyler

Support staff

January 31, 2021 at 20:47

Check now.
Also, register this code for your account here – https://www.8theme.com/account-user/?user_id=20559 , because there is only 1 right now, and it is not what you mentioned in the first screenshot.

Regards

#271491 Copied In reply to: license

Rose Tyler

Support staff

January 31, 2021 at 20:19

Hello,

You can activate the theme now.

Regards

#271488 Copied In reply to: license

Rose Tyler

Support staff

January 31, 2021 at 16:57

Hello,

Contact your hosting provider with this error message and ask to increase PHP Memory limit.

Regards

#271473 Copied In reply to: Again having problems with header update

Rose Tyler

Support staff

January 31, 2021 at 16:52

Hello,

Theme Options > Header builder > Header sticky > Background Color

Regards

#271472 Copied In reply to: Color problem

Rose Tyler

Support staff

January 31, 2021 at 15:50

Hello,

Theme Options > General > Site Width

Regards

#271469 Copied In reply to: Expand web page on different screens
Rose Tyler

Support staff

January 31, 2021 at 15:44
Hi,

Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. If this doesn’t help, use the next code in Theme Options > Theme custom CSS:

.main-images a.woocommerce-main-image { pointer-events: none; }

Regards
#271468 Copied In reply to: tapping on product image opens in seperate browser tab
Rose Tyler

Support staff

January 31, 2021 at 15:39

About the Price filter, add a few new products – https://docs.woocommerce.com/document/managing-products/ In case you have only imported demo products on the site, there can be strange behavior of the widget.

Yes, create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#271467 Copied In reply to: Changes do not take effect on frontpage

Rose Tyler

Support staff

January 31, 2021 at 15:21

Hello,

Edit a page using Elementor > https://prnt.sc/xx7vaw > https://prnt.sc/xx7vm9 > https://prnt.sc/xx7vz3 > https://prnt.sc/xx7wli

Regards

#271466 Copied In reply to: Remove share icon on gallery

Rose Tyler

Support staff

January 31, 2021 at 15:13

Hello,

Sorry, but your request is a bit unclear for me. Please describe the desired result in more detail, and provide temporary wp-admin access.

Regards

#271463 Copied In reply to: static block for secondary menu

Rose Tyler

Support staff

January 31, 2021 at 15:10

Hello,

Yes, I can see the same situation on a test site. This will be passed to our technicians. I will let you know once it will be fixed.

Regards

#271462 Copied In reply to: XStore – glitch on the White Label Branding option

Rose Tyler

Support staff

January 31, 2021 at 14:43

Dear Bas_Kling,

Could you provide URL and maybe some screenshots?

Regards

#271461 Copied In reply to: tapping on product image opens in seperate browser tab

Rose Tyler

Support staff

January 31, 2021 at 14:40

We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

Regards

#271460 Copied In reply to: BACK TO TOP BUTTON HAVING ISUUES

Rose Tyler

Support staff

January 31, 2021 at 14:39

Hello,

As I can see, you are using CDN https://prnt.sc/xx5tas . Please clear cache of it.

Regards

#271459 Copied In reply to: articles edit product
← 1 2 3 … 1,250 1,251 1,252 … 2,271 2,272 2,273 →

37,501–37,530 of 68,187 posts

Viewing 30 posts - 37,501 through 37,530 (of 68,187 total)

← 1 2 3 … 1,250 1,251 1,252 … 2,271 2,272 2,273 →

Forum Replies Created

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