Rose Tyler

Hello,

We can’t connect using FileZilla – https://prnt.sc/y02vcv Please check credentials.

Regards

Dear Ifernagu,

Let’s go one by one.
1) As I can see, the theme is updated on your site – https://prnt.sc/y02lzu It is the latest version.
2) Related products – https://prnt.sc/y02nbb
I’ve created a translation for XStore Core plugin, so now you can translate https://prnt.sc/y02oix > https://prnt.sc/y02ou8
3) Have you read the article of the Elementor plugin about the 403 error? I’ve published this page using Elementor without any problem – https://prnt.sc/y02rl9 Is it solved?

Regards

Hello,

Thanks for using our theme.
Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check then.
Please provide correct temporary wp-admin access – https://prnt.sc/xzn9o5

Regards

I’ve edited the previous message and hide credentials into the Private content area.
The theme is updated. Please check.

Regards

Hello,

Thanks for using our theme.
We can help you with the child theme renaming. Provide us with WP Dashboard and FTP access to your site.
If you rename the parent theme, autoupdate option won’t work for you. Original parent theme name required for the autoupdate.
I would recommend you White Label Branding plugin – https://www.8theme.com/documentation/docs/white-label-branding-plugin/ , to change information about the XStore in your dashboard.

Regards

Hello,

In this case, we need temporary FTP access also.

Regards

Hello,

Static blocks are used. I’ve enabled WPBakery for static blocks on your site – https://prnt.sc/xzlk79 Please see screenshots – https://prnt.sc/xzlm4b > https://prnt.sc/xzln0y
Here you can find videos about menus – https://www.youtube.com/c/8theme/videos

Regards

Hello,

Add the next code in Theme Options > Theme custom CSS > Custom CSS for mobile:

.et-quantity-top .et-quantity {
    display: none;
}

Regards

Hi,

Please provide temporary wp-admin access.

Regards

Hello,

1) You are using Product Filters for WooCommerce plugin, in this case, Theme Options > WooCommerce > Shop > Shop page layout > Ajax Product Pagination > Off.
2) I do not see the slider on your Shop page. Is it solved?

Regards

Hello,

Try to add the next code in Theme Options > Theme custom CSS:

.onsale {
    font-size: 12px;
    top: 0;
    left: 0 !important;
}

Regards

Hello,

We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins.

Regards

Hello,

Please change the role for the user to administrator. Right now we can’t access the Plugins section.
Also, you can try to disable all 3rd party plugins and check variations then.

Regards

Hello,

Update the theme and XStore Core plugin, then clear cache. Go to the second header, delete 3 elements https://prnt.sc/xz9g02 , add new socials.
If this doesn’t help, provide FTP access, I will pass this question to the developers team.

Regards

Hello,

Elementor is not needed. Just use the backend editor of WPBakery. Dashboard > Edit page > https://prnt.sc/xz87uf

Regards