UNABLE TO UPDATE TO LATEST VERSION - by Toby Lee Wilson

This topic has 2 replies, 2 voices, and was last updated 3 years, 3 months ago ago by Rose Tyler

  • Avatar: Toby_Lee_Wilson
    Toby Lee Wilson
    Participant
    February 1, 2021 at 14:10

    I am not able to Update my X Store theme from 7.2.4 to 7.2.4.1

    It is showing an error.

    An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2021 at 14:47

    Hello,

    Thanks for using our theme.
    Try to (1) deactivate theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update the theme
    OR provide us with temporary wp-admin and FTP access, so we can help you with the update.

    Regards

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