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  Magda Guide

  Participant

  February 1, 2021 at 16:13

  Hello Dear
  Update from XStore Version: 7.2.4 to version 7.2.4.1 no work I get an error message ,
  https://prnt.sc/xza8an

  #271628 Copied Theme version: XStore Version: 7.2.4

  8 Answers

  

  Rose Tyler

  Support staff

  February 1, 2021 at 16:15

  Hello,

  Try to (1) deactivate theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update the theme
  OR provide us with temporary wp-admin and FTP access, so we can help you with the update.

  Regards

  #271632 Copied
  

  Magda Guide

  Participant

  February 1, 2021 at 16:21

  I would be grateful if you did

  Please contact administrator
  for this information.

  #271634 Copied
  

  Magda Guide

  Participant

  February 1, 2021 at 19:03

  Hello, it did not work, on the contrary, the site was destroyed

  #271668 Copied
  

  JFOC

  Participant

  February 1, 2021 at 19:18

  please write any credentials using ‘Private content area’ so other wont see

  #271669 Copied
  

  Magda Guide

  Participant

  February 1, 2021 at 19:27

  I did not notice thank you for the alert
  Site corruption has been fixed and the update issue has not been fixed

  #271670 Copied
  

  Magda Guide

  Participant

  February 1, 2021 at 19:33

  This is the new code

  Please contact administrator
  for this information.

  #271672 Copied
  

  Rose Tyler

  Support staff

  February 1, 2021 at 20:12

  I’ve edited the previous message and hide credentials into the Private content area.
  The theme is updated. Please check.

  Regards

  #271681 Copied
  

  Magda Guide

  Participant

  February 1, 2021 at 22:39

  Thank you for your service

  #271691 Copied