Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 37,411 through 37,440 (of 68,187 total)

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Rose Tyler

Support staff

February 2, 2021 at 13:54

Please check wp-admin access – https://prnt.sc/y0qdlr
Also, provide URL of the product with the problem. It will speed up our work.

Regards

#271794 Copied In reply to: Smart Product Issue

Rose Tyler

Support staff

February 2, 2021 at 13:51

Hello,

We did not test such plugins officially with our theme, but you can try the next plugins –
http://wordpress.org/plugins/woo-min-max-quantity-limit/
https://wordpress.org/plugins/minmax-quantity-for-woocommerce/
https://woocommerce.com/products/minmax-quantities/
If every one of these plugins doesn’t work, select 1 of them and provide temporary wp-admin and FTP access, we will check what can be done to help you from our side.

Regards

#271790 Copied In reply to: Min/Max quantities plug-in

Rose Tyler

Support staff

February 2, 2021 at 13:26

Hello,

Please provide URL.

Regards

#271786 Copied In reply to: Size guide text

Rose Tyler

Support staff

February 2, 2021 at 13:22

Please read this article and watch videos – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

Regards

#271784 Copied In reply to: How can i edit the text in highlighted area mentioned in picture ?

Rose Tyler

Support staff

February 2, 2021 at 13:21

Hello,

Thanks for using our theme.
We don’t speak your language, use English, please.
Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed. Let us know the result, provide temporary wp-admin and FTP access.

Regards

#271782 Copied In reply to: Catégorie de pages produits vides parfois

Rose Tyler

Support staff

February 2, 2021 at 13:18

Hello,

Enable Elementor for static blocks – https://prnt.sc/y0lu0t , then you will be able to edit https://prnt.sc/y0lv2p

Regards

#271780 Copied In reply to: Static block

Rose Tyler

Support staff

February 2, 2021 at 13:16

Hello Felipe Leal Cruz,

Here are activations – https://prnt.sc/y0ln44

Regards

#271779 Copied In reply to: I need reactive my purchase code to new domain

Rose Tyler

Support staff

February 2, 2021 at 13:15

Hello,

Do you use Single Product Builder or one of the default layouts?
Theme Options > WooCommerce > Shop elements > Brands > Show Product Brands On Single Product Page, Choose The Location For Brands

Regards

#271778 Copied In reply to: WHERE DISPLAY PRODUCT BRAND NAME ?

Rose Tyler

Support staff

February 2, 2021 at 13:13

Hello,

Thanks for letting us know.
Maybe in the next update of the plugin it will be fixed.

Regards

#271777 Copied In reply to: Cookie notice plugin

Rose Tyler

Support staff

February 2, 2021 at 13:10

Hello,

Why you do not want to update the theme?
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#271775 Copied In reply to: how to disable the theme update alert from frontend?

Rose Tyler

Support staff

February 2, 2021 at 11:44

Hello,

Yes, your site is not slow, even via test tool – https://tools.pingdom.com/
Here are our recommendations but seems you already sort it out – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
You can try https://tinypng.com/ > https://prnt.sc/y07za7
Also, we are constantly working on the speed of XStore, so your site will have even better speed results with new updates in the future.

Regards

#271771 Copied In reply to: How to speed up the website

Rose Tyler

Support staff

February 2, 2021 at 11:33

Here is what I can see – https://dropmefiles.com/z3ncV All works fine and not slow. However, you can read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
What version of your browser? Make sure that is not very old and there is no any extension that may affect the work of it.

Regards

#271769 Copied In reply to: Product page and cart, slow.

Rose Tyler

Support staff

February 2, 2021 at 10:26

Hello,

You can activate the theme 2 times, then contact us to reset the limit.

Regards

#271761 Copied In reply to: License probem

Rose Tyler

Support staff

February 2, 2021 at 10:21

Hello,

The latest update yesterday was a minor, we updated the price because Birthday offer is ended.
Also, here is our changelog – https://xstore.8theme.com/update-history/ If you are using 7.2.4 version and do not face any issues with the “Back to top button”, the update to 7.2.4.1 is not required.

Regards

#271759 Copied In reply to: Update

Rose Tyler

Support staff

February 2, 2021 at 10:19

Hi,

Try to reinstall wp via dashboards settings -> http://prntscr.com/y05em5 (Reinstall now – button)
or you can try to reinstall with steps of this article -> https://www.wpbeginner.com/wp-tutorials/how-to-uninstall-and-reinstall-wordpress/ (a save method if you have some content on your site added)

Regards

#271758 Copied In reply to: Не работает редактор темы (Theme Options)

Rose Tyler

Support staff

February 2, 2021 at 10:18

Hello,

As I can see, you added a gallery for the row background. There are no additional settings from our theme which can affect displaying of it.
You are using Elementor Pro plugin, maybe support of the plugin will be able to assist you.

Regards

#271757 Copied In reply to: Slider Images are not displayed correctly

Rose Tyler

Support staff

February 2, 2021 at 10:05

You’re welcome!
I suppose the cache of their browsers should be cleared also.
New users won’t see any problem because there is no cache for them.
Next time when you want to activate a new plugin, read the documentation first.

Regards

#271752 Copied In reply to: Product pages in store and category

Rose Tyler

Support staff

February 2, 2021 at 09:59

Hello,

Theme Options > Blog > Blog layout > set next settings – https://prnt.sc/y04uk4 https://prnt.sc/y04v4v https://prnt.sc/y04uv8 https://prnt.sc/y04vei https://prnt.sc/y04vl7

Regards

#271749 Copied In reply to: System Requirements Mismatch, unable to import demo data

Rose Tyler

Support staff

February 2, 2021 at 09:56

Hello,

Do you see this feature on our demo? Could you provide a live example of the desired result?

Regards

#271748 Copied In reply to: read more

Rose Tyler

Support staff

February 2, 2021 at 09:54

Hello,

This https://prnt.sc/y04q6x was included in 7.2.4 update – https://xstore.8theme.com/update-history/

Regards

#271746 Copied In reply to: Duplicate menu id's and

Rose Tyler

Support staff

February 2, 2021 at 09:52

Hi,

Thanks for letting us know.

Regards

#271745 Copied In reply to: Email builder is not working

Rose Tyler

Support staff

February 2, 2021 at 09:51

I’ve disabled – https://prnt.sc/y04n2u and images are visible now – https://prnt.sc/y04knr

Regards

#271743 Copied In reply to: Product images are not loading on the homepage

Rose Tyler

Support staff

February 2, 2021 at 09:48

Hello,

Theme Options > Header builder > Account > https://prnt.sc/y04ha3
WooCommerce > Settings – https://prnt.sc/y04gwz
Watch these videos > https://youtu.be/mBp33hPMgnA https://youtu.be/eDclashcCwo
About footer – https://prnt.sc/y04jh7 > https://prnt.sc/y04jwd

Regards

#271742 Copied In reply to: The registration and login form displayed is not the same as the demo

Rose Tyler

Support staff

February 2, 2021 at 09:42

Hello,

Could you provide temporary wp-admin access?

Regards

#271741 Copied In reply to: all categories page show two per row – how change to four per row

Rose Tyler

Support staff

February 2, 2021 at 09:41

Hello,

Contact support of the Dokan plugin and WooCommerce to get some advices.
We can assist only with existing settings.

Regards

#271740 Copied In reply to: About Min. Order Data

Rose Tyler

Support staff

February 2, 2021 at 09:36

Hello,

Thanks for using our theme.
Theme Options > Header builder > edit contact of the headers depends on your needs, for example – delete from here https://prnt.sc/y047jy and then add – https://gyazo.com/fb76ec6157c2772e322d6148e15c89c5

Regards

#271738 Copied In reply to: My account

Rose Tyler

Support staff

February 2, 2021 at 09:33

No, it was a minor update.

Regards

#271736 Copied In reply to: notification to user of successful site registration

Rose Tyler

Support staff

February 2, 2021 at 09:31

Hello,

You need to enable registration in the settings of WooCommerce plugin. WooCommerce > Settings > Accounts & Privacy > Account creation
https://docs.woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings

Regards

#271735 Copied In reply to: login/signup button

Rose Tyler

Support staff

February 2, 2021 at 09:28

Hi Youp,

I do not see any problem, a new page was created – https://prnt.sc/y03zms Here it is now – https://prnt.sc/y0405t
7.2.4.1 update of the theme is not required, you can skip it.

Regards

#271734 Copied In reply to: Not able to make new page

Rose Tyler

Support staff

February 2, 2021 at 09:07

Hi,

1) Your Instagram account is business account type but you connected it like personal account https://prnt.sc/y03fhb .Please, remove the existing token and connect your account like Business account https://prnt.sc/y03f4z
Choose the newly added token in the Instagram element settings, refresh Instagram https://prnt.sc/xd8339 and check the page again.
2) There is no such image in your media library – https://prnt.sc/y03gk1 It looks like the image was deleted by someone, so add it one more time.

Regards

#271723 Copied In reply to: Instagram feed not showing
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37,411–37,440 of 68,187 posts

Viewing 30 posts - 37,411 through 37,440 (of 68,187 total)

← 1 2 3 … 1,247 1,248 1,249 … 2,271 2,272 2,273 →

Forum Replies Created

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