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Viewing 30 posts - 37,411 through 37,440 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 20:21

    Hello,

    Submit your request here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 20:17

    Hello,

    Thanks for using our theme.
    Please follow next steps:
    (1) deactivate the theme in XStore > Dashboard and activate it again using your purchase code. (2) After that you need to go to WP Dashboard > Updates > press “check updates” link to force check and clear cached links and only after that try to (3) update theme and XStore core plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 20:15

    Hello,

    Please provide URL, temporary wp-admin and FTP access. We will check what can be done to help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 20:06

    Hello,

    Try to enable Fixed Product Image in Theme Options > WooCommerce > Single product page > Single product layout.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 20:03

    Hello,

    These settings cannot cause any problems just after activation.
    Did you do something else, maybe install an additional plugin or made changes in files?
    Only the Home page were changed? Try to restore revision of the previous state of the page – https://elementor.com/help/revision-history-undo-and-redo/
    provide us with temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 19:58

    Hello,

    What screen size is it in px?
    Try to set width here – https://prnt.sc/y1v9h0 , then clear cache and check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 19:51

    Hello,

    It is strange, try to check the permissions of accounts. Maybe support of your hosting provider will be able to assist you. We do not see any reason for the problem from the theme side.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 19:46

    Hello,

    Updates of the theme and Core should not affect the content of any page, so I am not sure what was the reason for the problem, but check the page now. It works fine.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 19:34

    There is no such possibility, unfortunately, because WC doesn’t allow this.
    Pages of Product categories inherit the layout and sidebar of Shop page, so you can add Product Categories to the menu (Appearance > Menus > Screen options > enabled Product categories), and it will be almost what you requested.
    Dashboards > Products > Categories > create Meisjes category and so on.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 19:29

    Hello,

    Thanks for contacting us.
    I do not see your screenshot.
    All settings for the Shop that come from our theme you can find in Theme Options > WooCommerce > Shop. Align can be changed using Custom CSS code (Theme Options > Custom CSS), for example, https://prnt.sc/y1ro76
    Settings of font you can find in Theme Options > Typography.
    You mentioned the Elementor Pro plugin, XStore is compatible with it but we can’t guide you, so contact support of the plugin to get assistance.
    Let us know if you need any other assistance

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 19:11

    Hello,

    Appearance > Menus > Screen options > Enable product categories, then you will be able to add categories as menu items.
    Also, watch this video – https://youtu.be/7QluEYxznKs

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 19:09

    Hello,

    Thanks for contacting us. Please provide some screenshots and URL of your site.
    You can use the Lightshot screenshot tool to take screenshots and share them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 19:07

    Hello,

    Here is code:

    .product-content .size-guide a {
        color: #a07745;
    }
    .product-content .size-guide a:hover {
        color: #222222;
    }

    this is image – https://prnt.sc/y1p8zm , so – https://prnt.sc/y1piov

    .product-content .size-guide {
        background: url(link of image);
        background-size: contain;
        background-repeat: no-repeat;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 18:02

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 18:01

    Hello,

    Theme Options > Header builder > All departments > More Items Link

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 17:59

    Hello,

    Try to change “Image Loading Type” in Theme Options > Speed Optimization.
    By default, thumbnails are not shown on the Checkout page, so you are using an additional plugin for this. Have you contacted the authors of the plugin?

    We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 17:51

    Hello,

    Thanks for contacting us.
    https://docs.woocommerce.com/document/woocommerce-localization/ – please follow this article.
    We provide translation files for the theme, but it is not full translation, read here -https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Xstore Core plugin should be translated manually.
    Do you want to create a multilingual site or just translate it to dutch?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 17:46

    Hello,

    Theme Options > Header builder > Header sticky > Background Color

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 17:45

    Hello,

    Please contact your hosting provider and ask what is the current value of max_body_size, ask to increase it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 17:43

    Hello,

    Fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 17:39

    Hello,

    Thanks for using our theme.
    The shop page is an archive page for products, and widgets from Appearance > Widgets > Shop sidebar are shown there. But your Demo 2 page, is a custom page, so default WC widgets can’t be shown there. I suppose it is content https://prnt.sc/y1fdxr of Appearance > Widgets > Main sidebar.
    This is how WooCommerce works, and the situation is independent of our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 17:35

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 17:35

    Hello,

    Thanks for the explanation. There is no such possibility, unfortunately. You can submit a request here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 17:25

    Hello,

    We have temporaty disabled this option to make variations work -> https://gyazo.com/2ed745f0732950f5f1aa5693da7a7e7a
    Write us if you use this or not and we will try to recreate issues on our testing sites to check and fix.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 16:55

    Dear,

    We did our best to help you but if you are not satisfied, submit the refund request as you asked before in the comments. Here is link – https://themeforest.net/refund_requests/new

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 16:38

    Here you can submit a refund request – https://themeforest.net/refund_requests/new

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 16:29

    Hi,

    You need to translate the parent theme – https://www.8theme.com/documentation/xstore/theme-translation/ (even when the child theme is activated) The child theme should be translated only in case you added custom code in child theme that includes localization functions.
    You did not create translation for XStore Core plugin, check now – https://prnt.sc/y1723v > https://prnt.sc/y174fh
    Theme Options > Header builder > Search https://prnt.sc/y17g92

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 16:16

    Hello,

    I’ve imported the demo, without any issues – https://prnt.sc/y13s6l
    Please check the site.
    Let us know if you need any further assistance

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 15:50

    Dear,

    I’ve asked about URL of the product, not Home page. Not all your products have a size guide.
    Please help me, and provide URL of product where I will be able to inspect the code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 15:48

    Hello,

    Thanks for using our theme.
    Theme Options > Header builder > Main header > Text transform

    Regards

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    Viewing 37,440 results - 37,411 through 37,440 (of 68,231 total)
Viewing 30 posts - 37,411 through 37,440 (of 68,231 total)
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