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  Гочо Симеонов

  Participant

  February 1, 2021 at 17:03

  Hello, today I saw that the option in elementor https://prnt.sc/xzcbd0 to use templates from XStore Studio was gone. I tried to clean the cache, to deactivate XStore Core plugin and activate it again i did the same thing with Elementor plugin. Only when I browsed in the Demos it showed up as and option again but then it was gone again. Can you please tell me how to fix it

  #271646 Copied Theme version: 7.3 WooCommerce version: 4.9.2

  6 Answers

  

  Rose Tyler

  Support staff

  February 1, 2021 at 17:19

  Hello,

  We do not have this problem on our test site.
  Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. If this doesn’t help, provide temporary wp-admin and FTP access.

  Regards

  #271650 Copied
  

  Гочо Симеонов

  Participant

  February 5, 2021 at 10:44

  I tried to disable all third-party plugins, also i updated the wordpress version to the latest, but still can’t see the XStore studio. Please go into my website and check it out

  Please contact administrator
  for this information.

  #272519 Copied
  

  Rose Tyler

  Support staff

  February 5, 2021 at 10:49

  Hello,

  I do not see the problem – https://prnt.sc/ydnmdt Please clear cache and check one more time.

  Regards

  #272523 Copied
  

  Гочо Симеонов

  Participant

  February 5, 2021 at 11:27

  Hello,

  i’ve cleared the cache and still it’s not showing
  https://prnt.sc/yds3rb

  here is a video of me doing the steps you told me

  https://www.loom.com/share/7676055130eb4b82a01e3d4aacbc239d

  Regards

  #272542 Copied
  

  Rose Tyler

  Support staff

  February 5, 2021 at 12:15

  Hello,

  There is no bug, you just need to scroll the page to the bottom – https://gyazo.com/5d3ac22571077d44ea5c32f5b4498b72

  Regards

  #272548 Copied
  

  Гочо Симеонов

  Participant

  February 5, 2021 at 12:16

  Thank you so much !

  #272549 Copied