Product Gallery problem - by AdrianCMS - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 2 years, 12 months ago ago by Rose Tyler

  • Avatar: AdrianCMS
    AdrianCMS
    Participant
    March 23, 2021 at 17:51

    Hello,
    I activated for product gallery the lightbox option, it opens ok, but after i close de gallery light box…the gallery remains stuck on background

    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2021 at 08:45

    Hello,

    Where did you activate it? By default the gallery uses lightbox, so you need to disable this option in settings of the Elementor plugin – https://prnt.sc/10u3fy0

    Regards

    Avatar: AdrianCMS
    AdrianCMS
    Participant
    March 25, 2021 at 18:01

    I activated from Xstore Single Product builder. I dont use elementor for product pages.

    Avatar: AdrianCMS
    AdrianCMS
    Participant
    March 25, 2021 at 18:02

    Elemntor LightBox is already disabled.

    Avatar: Robert Hall
    Robert Hall
    Support staff
    March 25, 2021 at 21:15

    Hello

    Can you please send us your website temporary logins detail along with your website URL where you are facing this gallery issue so that we will check your issue in more details.

    Robert Hall

    Avatar: AdrianCMS
    AdrianCMS
    Participant
    March 26, 2021 at 13:36

    yes, of course

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 16:30

    Hello,

    Please check credentials – http://prntscr.com/10w93j4

    Regards

    Avatar: AdrianCMS
    AdrianCMS
    Participant
    March 29, 2021 at 10:01

    Hello

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2021 at 12:31

    Hello,

    Thanks for the reply.
    Try to disable all the third-party plugins (including cache plugins, temporarily disable CDN), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of your browser, and check how it works then.

    Regards

    Avatar: AdrianCMS
    AdrianCMS
    Participant
    March 30, 2021 at 09:51

    Hello,
    Not all the plugins…just WP-Optimize, and not disable just deactivate minify options for html, css and js.
    What 3rd party plugins do you recommend for minify js, html and css ? may merge them also.
    Thank you ! 🙂

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2021 at 09:26

    Hello,

    https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website You may try W3 Total Cache or WP Rocket

    Regards

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