Rose Tyler

Hello,

Thanks for the access, the answer is simple, you need to change Product Content Effect in Theme Options > WooCommerce > Shop – http://prntscr.com/110lvn6

Regards

Hello,

We can’t connect, please check http://prntscr.com/110lj1e Is there any restriction by IP or something else?

Regards

Hello,

Thanks for using our theme.
Edit page using Elementor, scroll down and here it is – http://prntscr.com/110kmqg

Regards

Hello,

Yes, we can help, please provide temporary FTP access – FTP host, FTP username, FTP password, FTP port. If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows.
Or wait for the next update of the theme, it will be fixed there. The update will be released today-tomorrow.

Regards

Hello,

You’re welcome!
All should be fine after the next update.
Also, you can create a staging site (full copy of the existing one), do updates there first. If everything is ok then you’ll be able to update the production site.

Regards

Hello,

Create a static block using WPBakery – http://prntscr.com/110ikxj , then select this block on every single product page – http://prntscr.com/110ilpi , or enable Single Product Builder via Theme Options, add the content of the page from scratch depends on your needs, use HTML element to show the static block on all products at once.

Regards

Hi,

You can submit the request here – https://www.8theme.com/taskboard/
Our developers are working on speed improvement, it will be added in one of the next updates (end of the spring).
Meanwhile, http://prntscr.com/110i9p5

Regards

Hello,

I suppose there is a misunderstanding. email is not needed, just provide correct temporary wp-admin access.
To be able to give a refund or help you, we need to take a closer look and understand the problem. You write about this error – http://prntscr.com/110i01m , but did not provide any screenshots or access, we need them to be able to give you a solid response.
Lightshot screenshot tool can be used to take screenshots and share them. If you prefer email – 8themes@gmail.com
Here is the refund policy – https://themeforest.net/page/customer_refund_policy
Waiting for your reply.

Regards

Hello,

Thanks for using our theme.
Try to activate the theme now.

Regards

Hello,

Thanks for using our theme.
Download slick.min.js file from this page – https://dropmefiles.com/7FuTZ , reupload the file into wp-content/themes/xstore/js/libs/ folder, via FTP. Then clear cache and check.

Regards

Hello,

Provide temporary FTP access, so we can check it more deeply.

Regards

Hello,

Try to deactivate and activate the theme using your purchase code https://prnt.sc/10zys73 , and then IMPORTANT: go to Dashboard > Updates > click CHeck again link https://prnt.sc/yygl09
You may try to update the theme after that and you should not face any issue.

Regards

Hello,

Do you have that block when the Storefront theme and Stripe plugin are activated?

Regards

Hello,

There is no such possibility.

Regards

Hello,

Theme Options > Header builder > Wishlist > Wishlist title
WooCommerce > Setting > Accounts & Privacy > Registration privacy policy

Regards