Hello,

You will get a reply here – https://www.8theme.com/topic/face-issue-in-main-header-connection-block-it-nor-deleted-also-not-add-any-item/ Please do not duplicate requests.
We do our best to help you asap.

Regards

Hello,

Sorry for the delay in answering.
You provided FTP to empty directory https://gyazo.com/f0873d66aea617a02d5944077c677db3
Please, check the destination folder of the user that you provided.

Regards

Hello,

Thanks for using XStore.
1) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how It works then.
2) How does it work when Storefront (default WooCommerce theme) is activated?

Regards

Hello,

Sorry for the delay in answering.
Please provide URL of the brand page, temporary wp-admin, and FTP access.
Thanks in advance.

Regards

Hello,

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ – yes, we are using WP Rocket. We do not declare compatibility with the jetpack, because did not test this plugin with our theme officially, some of our customers use this plugin, but some disabled it due to errors that occur (we do provide support for this plugin).
3rd party plugins men all plugins that do not come bundled with our theme – https://www.8theme.com/documentation/xstore/plugins/included-plugins/

Regards

Hello,

It looks like you have sorted out – https://gyazo.com/7c47bbf29f5525f7ff9e05e286cd1c8a Global typography settings come from Theme Options. Sometimes you need to clear all cache (server and cache of browse) to be able to see changes.
When demo contact was created, some elements get fonts selected in their own settings, in this case, you need to manually change fonts for them, but most elements inherit settings from Theme Options – https://gyazo.com/47998dfaf03e5bd47d58df79a1b556f2
As I can see, you activated Elementor plugin, but it is not needed, because the version that was imported was created using WPBakery. Do not edit page content using 2 editors at the same time, because it can create a mess in the structure of the content.
Also, the Elementor plugin has its own settings for fonts – https://elementor.com/help/global-fonts/ , so I would recommend you to disable the Elementor plugin, or set the desired fonts settings in settings of the plugin also.

Regards

Hello,

Changes were done in your child theme.
Please do a few tests and let us know the result.

Regards

Hello,

here is what we can see – http://prntscr.com/111d2ga . Please clear cache and check one more time.

Regards

Hello,

WPBakery builder was disabled for static block, so I’ve enabled it – https://gyazo.com/6dd84bd14785228adad476633b5a5c4b
Looks like when you edited content of the footer static blocks, some tags weren’t closed correctly https://gyazo.com/a4f937b5cb9655b4479dada8d00ce952 , which causes the problem. I would recommend you to create a new Footer block, using the WPBakery builder, once it will be created, select it here – https://gyazo.com/49f22fbc6cce2051ad079cdbd8be8ac7
Also, you to Theme Options > Footer > Footer layout > Footer Widgets Toggle On Mobile > Off, because this option doesn’t work correctly when the Footer is created using static block.

You need to update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ (do not update the Core plugin before the theme update next time).

Regards

Hello,

Firstly we could not check what you built on your Elementor Single builder because your Elementor pro license was expired (http://prntscr.com/111bhbc) so we just dug into code to see what was wrong with gallery and here you are:

When you are using Elementor Pro Builder for Single product you should know that Elementor Builder enqueues some actions and files that are needed for some elements on specific page/post_type (product images => product-image.php).
Why it was not working ? – as you know our theme has many settings for Single product and among them you could find that you are able to change gallery types -> http://prntscr.com/111b92w, zoom on images etc.
Checking of those options in theme (if it is enabled/disabled) are in different files of XStore theme and one about gallery conditions is named woocommerce/content-single-product.php. When you are using Elementor Pro then this file is not included but instead of it Elementor adds its own wrapper with specific classes and attributes http://prntscr.com/111bchc => http://prntscr.com/111bdzg. Now we have added those conditions to another file of your child-theme/woocommerce/single-product/product-image.php and now your gallery is working as it should.
Please, check now and take our apologies for such a long delay in answering.

Regards

Hello,

Thanks for the reply.
I’ve passed this question to our developers, they will check it, and I will let you know.

Regards

Hello,

Thanks for using our theme.
Provide URL of the site that we can check and temporary wp-admin access.
Here is an example, of how sections of the Single product builder work – http://prntscr.com/111bmr1 https://xstore.8theme.com/demos/2/headphone/product/airpods-pro/

Regards

Hello,

Do you mean the Products element/widget of the Home page?
We are waiting for temporary FTP access, so our developers can check and fix it.
Please reply back with access, we really want to help, you, but we can’t edit files/apply fix without access.

Regards

Hello,

Thanks for using our theme.

Try to disable ALL the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then.

Please provide temporary wp-admin access, so we can take a closer look.
– Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Here is our email – 8themes@gmail.com

Regards

Hello,

Thansk for using XStore.
It is recommended to run import on fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch. It is recommended to disable the theme https://prnt.sc/unle03 before the reset.
Sorry, but I am not sure that fully understand your request about a few themes. By default, when a theme is activated, all pages of sites use this theme.

Regards