Mobile does not work properly - by Sabrina

Solved6 replies2 participantsUpdated by Sabrina

  • Avatar: Sabrina
    Sabrina
    Participant

    On my website, when you go to choose one of the products on mobile, the checkout part disappears. Not sure how to attach images to show you. But if you go onto your phone, go to my website, click any of the products, you will see what I mean.

    Please, contact administrator
    for this information.
    #281812 Copied Theme version: 7.2.6

    6 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme.
    Download slick.min.js file from this page – https://dropmefiles.com/7FuTZ , reupload the file into wp-content/themes/xstore/js/libs/ folder, via FTP. Then clear cache and check.

    Regards

    #281817 Copied
    Avatar: Sabrina
    Sabrina
    Participant

    Hi sorry, I am not sure how to do that. I am not sure where that file is. Can you please help me?

    #281821 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Yes, we can help, please provide temporary FTP access – FTP host, FTP username, FTP password, FTP port. If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows.
    Or wait for the next update of the theme, it will be fixed there. The update will be released today-tomorrow.

    Regards

    #281864 Copied
    Avatar: Sabrina
    Sabrina
    Participant

    Sure no problem, see private content area please

    Please contact administrator
    for this information.
    #282016 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for the reply.
    We asked FTP access, not panel. However, 7.2.7 theme version is available now. please update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Clear all cache, and the problem will be solved.

    Regards

    #282109 Copied
    Avatar: Sabrina
    Sabrina
    Participant

    Great, thanks! It worked 🙂

    #282155 Copied

The issue related to '‘Mobile does not work properly’' has been successfully resolved, and the topic is now closed for further responses