Hello,

Thanks for using our theme.
Please watch this video – https://youtu.be/LgzC4iK-j6A
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.
If the problem won’t be solved, provide URL of product and temporary wp-admin access.

Regards

Hello,

Thanks for the reply. Our technicians will be able to reply after the weekend. Sorry for such delay in answering. Please be patient.

Regards

Hello,

Please provide temporary wp-admin and FTP access, so we can take a closer look.
Meanwhile, you can install/update plugins manually https://www.8theme.com/documentation/xstore/plugins/plugins-update/ using archives from this page – https://www.8theme.com/downloads/

Regards

Hello,

Thanks for the reply. Our technicians will be able to reply after the weekend. Sorry for such delay in answering. Please be patient.

Regards

Hello,

We don’t give a guaranty for full theme compatibility with all 3-rd party plugins. But you can try this one – https://wordpress.org/plugins/no-captcha-recaptcha-for-woocommerce/

Regards

Hello,

You can only enable site loader in Theme Options > General > site loader to show page only once it’s fully loaded and hide the loading process of page transformation.

Regards

Hello,

Image Loading Type you can find in Theme Options > Speed Optimization

Regards

Hello,

Try to add the next code in Theme Options > Theme custom CSS:

.et_b_header-menu.et_element-top-level .item-design-dropdown .nav-sublist-dropdown:not(.nav-sublist) {
    max-width: 100%;
}

Regards

There is no such option. You can submit a request here – https://www.8theme.com/taskboard/
Do you have a staging/test/local site? If so, create emails there first, then export/import.

Regards

Hello,

1) Theme Options > Header builder > add Newsletter element into the Header content – https://gyazo.com/dd1f8d84b394bb5bb29b7209594c8a0f
2) This is independent of our theme.

Regards

Hello,

1) Try to add the next code in Theme Options > Theme custom CSS:

.category-grid .categories-mask h4 {
    word-break: break-word;
}

2) Theme Options > WooCommerce > Shop elements > Categories > Categories Style and Categories Text Color

Regards

Clear cache of browser and check now.

Regards

Hello,

You’re welcome!

Regards

Hello,

1) Check your Facebook settings according to this video – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/ and docs https://developers.facebook.com/docs/development/register
2) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.

Regards

Thanks for the reply!
Have a nice day!

Regards