Hello,
You’re welcome!
Regards
Hello,
You’re welcome!
Regards
Hello,
Thanks for the reply.
Go to Theme Options > Header builder > delete newsletter element from the header – https://gyazo.com/7ccd3e48395cb3f0ff563836a993c508
Regards
Hello,
Thanks for using our theme.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.
Regards
We can’t connect – https://gyazo.com/ab03349e0362b577a678e6738684f572 Please check.
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Hello,
There is no such element for the Elementor. I would recommend you to use one of our default layouts (Theme Options > WooCommerce > SIngle product page) or our Single Product Builder (Theme options > WooCommerce).
Regards
Hi,
Yes, you can import sections from Studio – https://gyazo.com/7f33206f8d7749c5dadb079adf0db314 > https://gyazo.com/008d514ed0babf61d455caadd979b11a , or provide URL+temporary wp-admin access, and we will create an example for you.
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Hello,
Do you use Single product builder? Try to disable the builder and select this layout – https://gyazo.com/48974e9bdcf576d7d8f4cc4cc153ff45
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https://support.google.com/accounts/answer/32050
As I can see, you changed the header via Theme Options > Header builder, and changes can be seen on the Shop page. About the Home page, it uses a custom header, so go to Theme Options > Header builder > Multiple headers > edit the header for Front page. Here is a video about Multiple headers – https://youtu.be/BpeXfzNwkOc
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Hello,
I can’t see your screenshots, unfortunately.
Please try – Theme Options > WooCommerce > Shop elements > Variation swatches > Swatch Style > Default
Regards
Hello,
Thanks for using our theme.
Have you cleared cache? Could you provide URL and temporary wp-admin access?
Regards
Hello,
WordPress 5.x use Gutenberg as a default editor, so you do not need an additional plugin for this. Maybe the default Gutenberg is disabled in settings of WPBakery – https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/
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Hello,
Thanks for using our theme.
Blog page sidebar shows widgets from Appearance > Widgets > Main sidebar. For pages, like Home, you can select the sidebar area, go to Edit page > [8theme] Layout options > Widget Area > https://gyazo.com/86fe27c9d292b118f966235e7b73bbb4
Yes, the layout of the Blog page can’t be edited using Elementor, because it is a default archive page for posts. All settings you can find in Theme Options > Blog > Blog layout.
Regards
Hello,
Every additional element on the page increases the dom structure. To reduce it remove the elements, there is no other way, unfortunately (for example limit the number of products in the slider, or remove some elements etc).
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Because the code was given for the mentioned category only. Do you want to make products on Shop and in the search results unclickable too?
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Dear,
Our support service does not include customization services. Connect your files via FTP and change the content of the functions.php of your child theme depends on your needs. We already gave you an example.
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Hello,
We can’t connect FTP – https://gyazo.com/2218b5dc93fb06f5f2fed7ca1964f258 Please check. Is there any restriction by IP?
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Hello,
Please read this article – https://elementor.com/help/how-to-fix-404-page-or-page-not-found-error-messages/
Regards
Hello,
Thanks for using our theme.
Go to Theme Options > change any option and click on Publish.
Regards
Hello,
Thanks for using our theme.
– Could you provide temporary wp-admin access? Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
– Describe the desired result in more detail.
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Hello,
Thanks for using our theme.
By default, there is no such option. You can contact the support of the WooCommerce plugin about this.
Regards
Hello,
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Hello,
Please read this article – https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/
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If you want to use our theme for a few projects you need to buy a few licenses.
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Hello,
Our technicians were informed. Thanks
Regards
Hello,
Thanks for using our theme.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.
Regards
Hello,
Is it fine once you delete the generated file https://gyazo.com/32c9302f365748d21a378bae9677cc1e ?
Regards
Hello,
Thanks for the reply. Yes, our Share icons don’t have Instagram because Instagram itself does not allow sharing from any other sites.
Share and social links are different things. Please provide URL and temporary wp-admin access, so we can check why you can’t add social links using Elementor for posts.
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Hello,
We didn’t forget about your request and, we still working on it. We will let you know once get news from the technicians team.
Regards
Hello,
Thanks for contacting us.
1/ Images of categories can’t be imported. Please go to Dashboard > Product Categories > add/edit categories and upload images for them.
2/ Yes, this block was removed from the import. It is because of the impossible import of categories with hierarchy and images.
If you want to get a layout like that with your own categories, use the Product Categories Lists element. Let us know if you need any further assistance with this.
3/ I’ve enabled Elementor for static blocks – https://gyazo.com/1b11ab5d442917a39ecac43b0fcabeed , you can edit the Footer now.
Regards
Hello,
The accordion element is a default element of the WPBakery plugin, not from our theme.
Sorry, but additional customization in files is outside the scope of our basic support.
Regards