Hello,
Thanks for using our theme.
You mentioned that it doesn’t let you add what you want, describe the desired result in more detail, please.
Regards
Here is what I can see in the browser console on your Contact us page – https://gyazo.com/e509dc462720f2ec0eadf12d1a8d302c Google map is a paid service, so you must enable billing https://console.cloud.google.com/project/_/billing/enable https://developers.google.com/maps/gmp-get-started
You can find Latitude & Longitude https://support.google.com/maps/answer/18539 , but even once you set them for the element you still need to enable billing.
Regards
Hello,
Thanks for using our theme.
You mentioned that it doesn’t let you add what you want, describe the desired result in more detail, please.
Regards
Hello,
1/ broken table issue ->
http://prntscr.com/179pi7z – custom css in theme options
.content-product .product-details -> ok then and maybe something else but this definitely breaks it
2/ about moving coupon
.actions > div:first-child {
display: flex;
align-items: center;
}
Regards
Hello,
Thanks for FTP access, we need access to the Dashboard also.
Regards
Hello,
1) https://gyazo.com/aec4b41f8f7f38fe1b9356f37db79fed > https://gyazo.com/dbf982697f77f564f7227b6b2249db29
2) https://gyazo.com/80cff7aeade2e05f1fff283ab4186b9e
3) https://gyazo.com/b1ad776c23287e89e6e02b2b39ce4818
4) Do you want to change this menu https://gyazo.com/1ac60c882b51194ad4807d984f0ef93d ?
5) Download XStore import files from this page – https://www.8theme.com/downloads/ , inside folders of demos you will find archives of sliders.
Regards
Hello,
Please provide URL and temporary wp-admin access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Set administrator role for the user because we can’t access your Dashboard now.
Regards
Hello,
Please clear cache and check now.
Let us know.
Regards
Hello,
1/ we have fixed layout for each vendor on vendor list page -> http://prntscr.com/1796797 (comparing to default woocommerce theme Storefront)
2/ Vendor template is not working even with default WooCommerce Storefront theme -> http://prntscr.com/179cn45. Truly saying it works when switching current theme to another one. But when trying to Save it then it is in the old state.
3/ This issue is independent of your theme, because it is a compatibility issue between Elementor and the Vendor plugin. As a workaround ad the next code in Theme Options > Them custom CSS:
.wcmp-banner-wrap .description_data {
display: none;
}
Regards
Hello,
Thanks for using our theme.
Your site under maintenance mode. Could you provide temporary wp-admin access?
Regards
Hello,
Check now.
Regards
Hello,
Shop page uses a categories widget that shows all categories automatically.
The menu you can edit via Appearance > Menus > All departments https://www.8theme.com/documentation/xstore/menu-set-up/ https://youtu.be/OnxkixHtVLI
Regards
Hello,
Clear cache and check now.
Regards
Hello,
We’ve added code in functions.php https://prnt.sc/178gd6c and style.css of your child theme. Clear cache and check your Shop page now.
Regards
Hello,
Please try to activate “Show Excerpt In Content Product” option in Theme Options > WooCommerce > Shop > Products style, and delete the previous code.
Regards
Hello,
Sorry for the delay in answering.
Do you use child theme? If so, provide temporary wp-admin and FTP access.
Regards
Hello,
Sorry for the delay in answering. Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.
1) Appearance > Widgets > Footer Copyrights
2) Theme Options > Header builder > edit settings of elements – https://gyazo.com/40fb3caab604bca4d789180b2b3e8a50
Here you can find some videos about the header builder – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
Regards
Hello,
Thanks for using our theme.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.
Regards
Hello,
Provide temporary wp-admin and FTP access, so we can take a closer look.
Regards
Hello,
Provide temporary wp-admin and FTP access.
Regards
Hello,
Thanks for using our theme.
Try to activate it now.
Regards
Hello,
Your site under maintenance mode. Could you provide temporary wp-admin access?
Regards
Hello,
Thanks for the reply. I have passed your issue to our developers. We will contact you once it will be solved or to ask additional questions (our technician team does not work during the weekend). Please be patient.
Regards
Hello,
Still can’t connect using FileZilla, even with SFTP. Please try by yourself using the credentials you provided.
I am not sure why you can’t find the error_log file ( I did not work with digitalocean linux server, unfortunately). Maybe their support can help you?
Regards
Hello,
Please provide temporary FTP access also.
Regards
As was mentioned, we would recommend you to use the backend editor. Bu default, the Design Options tab doesn’t have the ability to set different paddings/margins for different devices, this is our additional functionality that works fine, but has the displaying conflict via the Frontend editor.
I’ve passed your report to our technicians, but can’t say for sure if/when it can be fixed.
Regards
Hello,
Does it work when the Single product builder is disabled?
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins.
Regards
Hello,
I’ve passed this topic to our technicians and I will let you know once get an answer. Please be patient.
Regards
2/ As I can see, this is a screenshot from the editor. Please check on a real device (clear cache of your mobile browser).
Regards
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