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Viewing 30 posts - 32,371 through 32,400 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 09:24

    Hello,

    Thanks for using our theme. Please post different questions via separate topics, it will speed up getting answers, because different support team members work on different questions.
    1/ Make sure that is not caused by your custom changes In the child theme files. Temporarily activate the parent theme and check the Shop page.
    2/ Do you mean categories in the sidebar? Theme Options > General > Enable Old Widgets Panel, then go to Appearance > Widgets > Shop sidebar > Product categories > Order by. Category order you can change via Dasbord > Products > Categories > https://gyazo.com/06fd0b9bb952d348d371215b4f11ff63
    3/ I am not sure that fully understand your request. Please post this question via a separate topic. Have you tried to contact support of WPML plugin?
    4/ Delete this custom CSS code – https://prnt.sc/1kycm2v , go to Theme Options > WooCommerce > Shop > Product style > Product Title Chars Limit > lines > choose 1 line
    5/ WooCommerce comes with a variety of sorting options. If these options, are not enough for you, contact support for the WooCommerce plugin and ask for advice.
    By default, the sort order for your products is “Custom Ordering + Name”, it allows to do manual sorting via Dashboard. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://prnt.sc/owj42e

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 09:04

    Hello,

    Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    Provide temporary wp-admin and FTP access, so we can take a closer look.
    https://gyazo.com/6e1a695554c51bdf97e196b97c9bb486 – all these issues are related to server settings and to your content. Not to theme settings. So, contact your hosting provider to get help with this.
    https://wpastra.com/add-expires-headers/
    https://kinsta.com/blog/make-fewer-http-requests/
    https://wpengine.com/resources/how-to-enable-gzip-compression-for-wordpress/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 08:57

    Hello,

    No, unfortunately. You can submit a request about that here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 08:16

    Ok. After the weekend one of our developers will apply the fix on your site. I will let you know once it will be done

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 08:14

    Hello,

    Go to page of product > Reviews tab > add reviews. Settings you can find in WooCommerce > Settings > Products > Reviews

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 08:08

    Hello,

    If admin and a new user see different things, it means there is a cache that was not cleared, because only logined admin can see the uncached version.
    Have you tried to disable the Site Preloader?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 08:05

    Hello,

    You need to edit PreFooter area content (Appearance > Widgets). As I can see, you updated WordPress, but not the theme. So after the theme update, go to Theme Options > General > Enable Old Widgets Panel, then edit the PreFooter content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 08:03

    Hello,

    As I can see, you are using 7.2.11 version of the theme. We can help you with the update. Provide us with FTP access, and confirm that you created a full backup.
    Make sure that you did not do custom changes in php files of the parent theme because such changes will be lost after the update, child theme should be used for custom changes.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 07:56
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 07:49

    Hello,

    Thanks for the reply.
    We can’t connect to FTP. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 07:44

    Hello,

    Please open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/
    1/ Try to use the next custom CSS code:

    .post-type-archive-product .etheme_swatches_filter {
        display: none;
    }

    2/ Our theme has search by the products, product SKU, pages, posts (Theme Options > Header builder > Search). If you want to have any other types of search (by category title, tags etc) you can use an additional plugin or submit additional customization requests to WPKraken team

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 07:39

    Hello,

    Please check wp-admin access – https://gyazo.com/723e648b71c2372ba6ff6cf1154b5ce5

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 07:33

    I’ve checked your Theme options, and you did not set 4 products in row for Categories. Please clear cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 07:27

    Hello,

    Our support service does not include customization services. I could help you only with the built-in options. If you need help with additional customization you may contact WPKraken team.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 07:08

    Hello,

    Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of the browser, and check.
    If this doesn’t help, provide URL of page with the video and temporary FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 06:56

    Hello,

    Add the next code in Theme Options > Theme Custom CSS:

    .content-product .product-content-image img {
        width: auto;
        max-height: 200px;
    }
    .content-product .product-content-image {
        min-height: 200px;
    }

    Read about size/crop settings here – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 06:48

    Hello,

    By default, there is no such possibility, you can submit a request here – https://www.8theme.com/taskboard/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 06:47

    Hello,

    This is independent of our theme. Contact support of WooCommerce plugin. If you are using an additional plugin for this, contact support of that plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 06:45

    Hello,

    Could you provide temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 06:44

    Hello,

    Post every new question via new topic, to prevent a mess here, please.
    1/ You’re welcome!
    2/ Change the code to:

    .single-product .product-type-variable .woocommerce-variation-price {
        display: none;
    }

    3/ We are waiting for FTP access. If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 06:41

    Hello,

    Please provide temporary FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 7, 2021 at 17:22

    Ok. Thanks for letting us know

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 7, 2021 at 15:45

    Hello,

    Try to use this element – https://gyazo.com/af1195b56382a256c3aec543e4303e93

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 7, 2021 at 15:43

    Hello,

    Add the next code in Theme options > Theme custom CSS:

    .brands-carousel .categories-mask {
        pointer-events: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 7, 2021 at 15:39

    Please provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 7, 2021 at 15:38

    You’re welcome

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 7, 2021 at 15:32

    Could you record a video?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 7, 2021 at 15:29

    Hello,

    Please provide URL of the mentioned page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 7, 2021 at 15:25

    The problem is caused by LiteSpeed Cache plugin. I’ve disabled the plugin and the sidebar/filters work fine.
    So check settings of the plugin, contact the authors of the plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 7, 2021 at 15:06

    Hello,

    1) Add the next code in Theme Options > Theme custom CSS:

    .single-product-builder form.cart .woocommerce-variation-add-to-cart {
        justify-content: center;
    }

    2)
    WooCommerce displays prices in 2 places by default you can check the official demo here https://themes.woocommerce.com/storefront/product/small-mp3-player-pro/
    They display top price – is a price range of the product, and the bottom price is the price of the variation that you choose. You can use the next code to hide one of prices:

    .product-type-variable .et_product-block > .price{
        display: none;
    }
    

    Regards

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    Viewing 32,400 results - 32,371 through 32,400 (of 68,231 total)
Viewing 30 posts - 32,371 through 32,400 (of 68,231 total)
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