Rose Tyler

Hello,

Thanks for contacting us.

Make sure that you installed latest versions of the theme and Core plugin – https://gyazo.com/bda2408da74ad612b1894e65933c6097

Have you checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ ?
Disable all plugins, except Core and WooCommerce, then go to XStore > Import Demos, and go through the import step by step, required plugins will be activated. If you are using a lot of plugins before the import, one of them may cause a conflict or lack of server resources. You will be able to install plugins later.

What demo version do you want to install? WPBakery or Elementor?
Provide temporary wp-admin access, and we will assist you.

According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular

Regards

In this case, you the request, as was mentioned

Regards

Hello,

Thanks for using our theme.
There is no such option, but you can submit a request here – https://www.8theme.com/taskboard/
Or go to Theme Options > Single product builder > Tabs > Tabs Content Scroll and Tab Content Max-Height

Regards

Hello,

If you found an additional plugin that causes the problem, contact the authors of the plugin and ask about assistance/suggestions.
We don’t give a guaranty for full theme compatibility with all 3-rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support (check the item support policy https://themeforest.net/page/item_support_policy )

Regards

Hello,

It is because of your custom CSS code – https://gyazo.com/76cd40f05bf85eba53027ff2517958bf , so go to Theme options > CSS suplimentar > delete or change this code:

.header-main-menu2 {
	display:none;
}

Regards

Hello,

Theme Options > General > Mobile Header Starts From

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Hello,

You can change the editor, but in this case, you will need to re-create all content, that was created using WPBakery, using Elementor manually. There is no automatic convertor.

Regards

Hello,

1) Do you have the problem on page of “30ml Mini Nano Facial Face Steamer Humidifier” product only? Try to edit the content to make it like on “Electric Silicone Sonic Vibration Facial Cleanser” product where the description is displayed fine.
2) Theme Options > Header builder > Cart > Mini-Cart Promo Message > Text tab content

Regards

Ok. Have a nice day!

Regards

Hello Hooman,

Thanks for the reply. Please provide temporary FTP access, I will pass this question to one of our developers.

Regards

Hello,

Here is what we can see in the browser console on your site – https://gyazo.com/41bf2b1d6064c77dd668c1a614f0b121
Google Maps JavaScript API error: RefererNotAllowedMapError
https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error
Your site URL to be authorized: https://monarrchy.lk/contact-us/

Regards

Hello,

You’re welcome!

Regards

Thanks for the reply. I’ve passed your problem to our developers. You will be informed once I get any news from them. Please be patient and do not change access.

Regards

I’ve passed your problem to our developers. You will be informed once I get any news from them. Please be patient and do not change access.

Regards

Hello,

Theme Options > WooCommerce > Cart > Empty cart content > Text For Empty Cart > edit content of Text tab

Regards