Variation Swatches don’t work properly on some products

This topic has 8 replies, 2 voices, and was last updated 2 years, 6 months ago ago by Rose Tyler

  • Avatar: Robin
    Robin
    Participant
    September 6, 2021 at 20:59

    Hey guys, somehow the variation swatches just work on some products.
    On this one for example, you can not see the check mark of the selected color https://hediyelerim.de/produkt/dayi-cool-onkel-unisex-kapuzenpullover-hoodie/

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 06:51

    Hello,

    You are using an additional plugin for “check mark”, we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
    If you need help with the additional customization, submit customization request to WPKraken team

    Regards

    Avatar: Robin
    Robin
    Participant
    September 7, 2021 at 08:05

    What Plugin do you mean?

    I am not using a third party Plugin for variation swatches

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 08:09

    Hello,

    Try to disable this plugin – https://prnt.sc/1rgny18

    Regards

    Avatar: Robin
    Robin
    Participant
    September 8, 2021 at 08:38

    Thank you, I decided to disable the swatches from xtheme.

    Somehow I realized that many products lead to a white website, can you tell me what’s wrong here? Example https://hediyelerim.de/produkt/tamam-fes-herren-shirt/

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2021 at 15:36

    Page of the mentioned page is not white. Is it solved? Clear cache and check now.
    Provide a video of the problem.

    Regards

    Avatar: Robin
    Robin
    Participant
    September 8, 2021 at 15:51

    Please check other products like this https://hediyelerim.de/produkt/ailem-meine-familie-herren-shirt/ still white

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 9, 2021 at 08:01

    Hello,

    Does the product work when a default theme, like Storefront, is activated on your site?
    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
    Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    Regards

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