When you type the URL, it doesn’t take you directly to homepage

This topic has 4 replies, 2 voices, and was last updated 2 years, 8 months ago ago by Rose Tyler

  • Avatar: mohamed
    mohamed
    Participant
    September 6, 2021 at 12:21

    Hello Sir,
    When you type in the URL (in incognito window or new user open site for the first time), it doesn’t take you directly to homepage unless you click on homepage/الرئيسية

    It open https://ellithyxpress.com/en/home-default-english/ till you click الرئيسية !

    We checked the site’s setting –> reading and found the correct front page chosen!

    Also the link for the front page الرئيسية in Appearance –> menus is correct https://ellithyxpress.com/

    So why this happen please?

    Please note that we moved site to live and its link is https://ellithyxpress.com/ and you can login by the same credentials you have but just update domain name, but please check it in staging first, it has the same issue and please confirm with us before applying your fix to live site

    This is the staging link https://ellithy.34ml.com/en/home-default-english/

    Thank You!

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 06:45

    Hello,

    Do you have this issue when a default theme is activated on your site?

    Regards

    Avatar: mohamed
    mohamed
    Participant
    September 7, 2021 at 10:05

    Hello Rose,

    Yes it exist, we activated default twenty twenty-one theme and issue still persist

    Thank You!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 12:21

    Hello,

    It means the situation is independent of the theme, so we (theme support) can’t help you.
    I would recommend you to contact your hosting provider to get assistance.

    Regards

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