Error more toggle element of the mobile panel

This topic has 4 replies, 2 voices, and was last updated 2 years, 10 months ago ago by Rose Tyler

  • Avatar: geYdes
    geYdes
    Participant
    September 6, 2021 at 10:57

    Hi,

    It is not possible to close the popup once opened for the “More toggle” element of the “Mobile Panel”.

    Along with this, in Opera the bar is not hidden when scrolling completely.

    Thanks.

    Regards.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2021 at 14:19

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.

    Regards

    Avatar: geYdes
    geYdes
    Participant
    September 7, 2021 at 22:57

    Hi,

    We have done what you tell us (all third-party plugins were disabled and the cache cleaned) but this does not solve the problem.

    Thanks.

    Regards.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2021 at 07:01

    Hello,

    Update the theme and Core plugin to latest versions – http://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
    then provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

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