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Viewing 30 posts - 30,511 through 30,540 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2021 at 13:22
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2021 at 12:22

    Hello,

    I’ve checked your site and do not see the error in the browser console. Please try to clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2021 at 12:12

    Hello,

    Please read – https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/#section-3

    Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
    These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2021 at 10:50

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2021 at 10:00

    Hello,

    Sorry for the delay in answering.
    Did the cache clearing help? We did not see the problem with your products, so asked about URL. Maybe your customers do not have the problem too.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2021 at 09:56

    Hello,

    Dasboard > Pages > Edit Shop > [8theme] Layout options > Breadcrumbs Style

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2021 at 09:49

    Hello,

    There is no option to select Products View Mode for Mobile only. You can submit request here https://www.8theme.com/taskboard/ If it takes votes from other customers then our developers will be able to add it to the queue

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2021 at 07:33

    Hello,

    Thanks for using our theme and for contacting us.
    Please provide URL and temporary wp-admin access, via the Private Content area, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2021 at 07:31

    Hello,

    Thanks for using our theme and for contacting us.
    Read about the Progress Bar here – https://www.8theme.com/documentation/docs/sales-booster/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2021 at 07:30

    Hello,

    Theme options > WooCommerce > Shop elements > Variation swatches > select Swatch Position and Publish. Go to the Dashboard > Products > Attributes > Edit attribute > change type https://prnt.sc/1w7q765 and set values here – https://prnt.sc/1w7q9lw

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2021 at 07:18

    Hello,

    Theme Options > WooCommerce > Single product page builder > add elements like – https://prnt.sc/1w7ovsz , then click on Multiple templates > add a new template and select where to apply it – https://prnt.sc/1w7oz57

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2021 at 07:17

    Hello,

    Fixed by disabling variation gallery option (it looks like you do not use it on products).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2021 at 07:14

    Hello,

    1/ Theme Options > Footer > Footer styling > Footer Links > hover color
    2/ Add the next code in Theme Options > Custom CSS to change the font-size and line-height:

    .footer-widget li a {
        font-size: 15px !important;
        line-height: 1.3;
    }

    3/ Theme Options > Footer > Footer styling > Footer Paddings > https://gyazo.com/374b868fef0b082f6c9429035e71fd2d

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2021 at 07:02

    Hello,

    Option for this will be available after the next theme update. As a temporary solution, disable the panel or use the next custom CSS code:

    .et-mobile-panel .et_column>a .et_b-icon+span {
        color: white;
    }
    .et-mobile-panel .et_b-icon svg {
        color: white;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2021 at 06:58

    Hello,

    Here is what we can see – https://prnt.sc/1w7mwal
    Have you sorted it out?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2021 at 06:57

    Hello,

    Here you can find some video tutorials – https://www.youtube.com/c/8theme/videos
    About the menu, go to Theme Options > Header builder > Main menu > select menu

    If you need to get elements/pages from different demos there are 2 ways:
    – XStore studio allows import sections from different demos, when you are using Elementor plugin. Just edit page using Elementor > click here – https://prnt.sc/udpfle and import the desired block.
    – If you are using WPBakery Page Builder – https://youtu.be/wkIKN2IyEZI
    If you can’t get the desired page using the Studio, provide the URL of the demo page and temporary wp-admin access, we will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 15, 2021 at 06:54

    Hello,

    Theme Options > Speed Optimization > Menu Dropdown Ajax Loading, Menu Cache, Static Blocks Cache > Off, clear cache, and check the result. Activate mentioned options once all changes to the menu will be done.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2021 at 12:12

    Hello,

    Theme options > General > Enable Old Widgets Panel > On, then go to Dashboard > Appearance > Widgets

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2021 at 08:03

    Hello,

    Option for this will be added in the next theme update, you can temporarily disable the mobile panel (Theme Options > Mobile panel).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2021 at 07:40

    Hello,

    Clear cache and check one more time. Provide URL of page with the problem. What browser do you use?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2021 at 07:07

    Hello,

    Theme Options > Header builder > Multiple headers > create a custom header, set it for the Front page only, then enable the Header overlap (Theme Options > Header builder > Header overlap).
    Here is a video about Multiple headers – https://youtu.be/BpeXfzNwkOc

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2021 at 07:04

    Hello,

    Theme Options > Typography. Theme Options > Styling > Main color and colors of buttons. Theme Options > Footer > Footer styling > Links.
    If mentioned settings do not give you the desired result, provide an example of what exactly do you want to change and describe the desired result in more detail. Provide URLs, screenshots.
    Use Gayzo or Lightshot screenshot tools to make and share screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 13, 2021 at 06:48

    We are using FileZilla and was able to connect, but FTP directory is empty – https://prnt.sc/1vy494y
    Please check the destination folder of our user, we need access to your WP installation.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2021 at 15:37

    Hello,

    Here is what we can see – https://prnt.sc/1vuwd88 You are using cache plugin, so do not forget to clear the cache to be able to see changes.
    Also, change color in Theme Options > Header builder for the Mobile header, for example – https://prnt.sc/1vuwq80 , Theme Options > Mobile pannel, Theme Options > Theme custom CSS.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2021 at 15:31

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2021 at 13:49

    Clear cache and check one more time – https://prnt.sc/1vujnu3 , so explain in more detail what exactly changes do not work.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2021 at 13:46

    Hello,

    Theme Options > Header builder > delete elements from the header top area

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2021 at 12:42

    Hello,

    What exactly changes? Provide temporary wp-admin access, so we can take a closer look.
    Theme Options > Speed Optimization > Menu Cache > Off, Menu Dropdown Ajax Loading > Off.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2021 at 12:40

    Hello,

    Clear cache and check one more time, we do not see the problem – https://prnt.sc/1vuajcp

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2021 at 12:38

    Hello,

    It is because you are using Elementor.
    If you need to get elements/pages from different demos there are 2 ways:
    – XStore studio allows import sections from different demos, when you are using Elementor plugin. Just edit page using Elementor > click here – https://prnt.sc/udpfle and import the desired block.
    – If you are using WPBakery Page Builder – https://youtu.be/wkIKN2IyEZI
    If you can’t get the desired page using the Studio, provide the URL of the demo page and temporary wp-admin access, we will help you.

    Regards

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    Viewing 30,540 results - 30,511 through 30,540 (of 68,231 total)
Viewing 30 posts - 30,511 through 30,540 (of 68,231 total)
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