Forum Replies Created

Viewing 30 posts - 28,471 through 28,500 (of 30,391 total)
1 2 3 … 949 950 951 … 1,012 1,013 1,014
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2016 at 11:45

    Hello,

    Due to Envato support policy if you support period expired you can renew it on TF https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Then you need to contact us and we’ll extend your support period.
    Also, explain when and where you get such error.

    Regards

    #146231 Copied In reply to: error ajax content
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2016 at 11:34

    Hello,

    1) We use default WooCommerce breadcrumbs function to show breadcrumbs. And this is how they work. If you want to change it you may try WooCommerce snippets https://docs.woocommerce.com/document/customise-the-woocommerce-breadcrumb/

    2) You are using google fond. I suppose this is how it looks for non-retina displays. Or you have such issue with our theme only?

    3) Add the following code in custom CSS
    .nav-sublist-dropdown:before {top: -20px;}

    4) Add the following code in custom CSS
    .sidebar-widget .current-menu-item a {text-decoration: underline;}

    Regards

    #146230 Copied In reply to: Small Tweak / Issues
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2016 at 10:54

    You are welcome!

    Regards

    #146224 Copied In reply to: How to set Single Product Page to "Fixed Image"
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2016 at 09:52

    Hello,

    If you use images with different size you can enable crop option in WooCommerce settings (WooCommerce > Settings > Products > Display) to make them equal height. Or you may try to add max-height for your image block, this is not good practice in general but if you want to have all the image block with the same size it can be like workaround for you.

    Regards

    #146214 Copied In reply to: inconsitant grid alignment when product image not 1:1 ratio
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2016 at 08:53

    Hello,

    Yes, just press cancel button http://prntscr.com/d8r3h5
    After that go to Theme Options and activate theme there. That’s all.

    Regards

    #146212 Copied In reply to: Updating 3.0 – What a mess!
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2016 at 08:51

    Hello,

    Sorry for some delay in answering. Could you,please, provide also FTP access to your site. Our developers will try to fix your problem.

    Regards

    #146211 Copied In reply to: Composite Products – Display Product Name & Description in Options
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2016 at 08:47

    Hello, @npucci, @ingenuitor,

    Take our apologies if you faced any inconveniences while update our theme.
    If you just want to update XStore theme you need to skip Setup Wizard http://prntscr.com/d8r3h5
    Also, every step, except Activation, has “Skip This Step” button http://prntscr.com/d8r43b and you can proceed to next step. You just need to read the description of the step and decide if you need the described content or not. If you choose the installation of demo version you should understand, that this content will be installed once you press “Continue” button.
    Anyway, we’ll add the notice that Setup Wizard can be canceled for those who just want to update theme.

    Regards

    #146209 Copied In reply to: Updating 3.0 – What a mess!
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2016 at 08:27

    Hello,

    Could you provide, please, WP admin panel and FTP access? We’ll help you.

    Regards

    #146207 Copied In reply to: The upgrading to 3.o its not working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2016 at 08:26

    Hello,

    I’m glad to hear that you sorted out. Yes, you can disable chat in Theme Options.

    Regards

    #146206 Copied In reply to: XStore v3.0 – how to turn off annoying support speech bubble feature
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2016 at 08:21

    Hello,

    Sorry for some delay in answering. As I can see you have sorted out how to change the color of the tabs. I would also suggest you to add padding http://prntscr.com/d8qyek then your tabs will look better.

    Regards

    #146205 Copied In reply to: Background colour of tabs content
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2016 at 08:17

    You are welcome!

    Regards

    #146202 Copied In reply to: Problem with the prev/next buttons in the slider [8theme]products
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2016 at 18:26

    Hello,

    Our theme based on bootstrap but unfortunately we don’t have the tutorial that you are talking about. We took into account your suggestions and we’ll try to create this. XStore theme use VC as page builder and we also created many theme elements based on VC, so if you plan to disable VC you will lose these elements.

    Regards

    #146161 Copied In reply to: Framework used with xstore
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2016 at 18:22

    Hello,

    We use default woocommerce function to show the breadcrumbs. Does it work with default WooCommerce theme (Storefront)?
    Have you followed Yoast SEO plugin instructions https://kb.yoast.com/kb/implement-wordpress-seo-breadcrumbs/ ?

    Regards

    #146159 Copied In reply to: Parent and 1 Child Category showing in breadcrumbs…
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2016 at 18:12

    Hello,

    You can change the logo size in Theme Options > Header settings http://prntscr.com/d8iojx

    Regards

    #146157 Copied In reply to: Logo Size
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2016 at 17:58

    Hello,

    Actually, such additional customization is not included in our support.

    1) .content-product .woocommerce-Price-amount.amount {font-size: 18px;}
    .content-product .price-unit.smaller .woocommerce-Price-amount.amount {font-size: 14px;}

    2) .cart-popup-container {width: 30em;}
    .cart-popup-container .units-info,.cart-popup-container .delivery-time-info{
    font-size: 11px;
    margin-bottom: 5px;
    line-height: 1.2;
    }
    .cart-popup-container.product_list_widget li {
    padding-bottom: 1em;
    margin-bottom: .7em;
    margin-top: .7em;}

    Regards

    #146156 Copied In reply to: Prises size
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2016 at 17:35

    Hello,

    Please, send me link to the page where I’ll be able to see the problem and also provide temporary admin panel and FTP access.

    Regards

    #146152 Copied In reply to: 3.0 can't login
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2016 at 15:02

    You are welcome!

    Regards

    #146144 Copied In reply to: Side Bar on Home Page Activated when Shop Side Bar Actived
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2016 at 15:00

    Hello,

    Could you provide admin panel and FTP access, please? We’ll check what could be the reason of your issue.

    Refgards

    #146143 Copied In reply to: Translation not working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2016 at 14:08

    Hello,

    Sorry for some delay in answering.
    Use the following code to change the line-height
    .sidebar-widget.widget_product_categories .widget-title, .wpb_widgetised_column .widget_product_categories .widget-title {line-height: 1.1;}

    Workaround for the sidebar issue can be the following customization http://prntscr.com/d8fdg6
    Copy into child theme file xstore/woocommerce/content-single-product.php and make changes from screenshot.

    Let me know if such solution is ok for you http://prntscr.com/d8fgik .

    Regards

    #146135 Copied In reply to: product desc/data/tabs when sidebar is very long
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2016 at 14:21

    Hello,

    When you scroll to the bottom you see http://prntscr.com/d7zjjx firs and then next 20 products http://prntscr.com/d7zk2c
    Or what do you want to achieve?

    Regards

    #146038 Copied In reply to: Display All Product by Default and Infinite Scroll
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2016 at 14:19

    Hello,

    I have added element with tabs http://prntscr.com/d7ziwr and it works fine http://prntscr.com/d7zj2j .

    Regards

    #146037 Copied In reply to: Tabs are all open instead of hidden until selected
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2016 at 13:46

    Hello,

    I don’t see any logs there. Please, contact your hosting provider to get the information about logs.

    Regards

    #146025 Copied In reply to: Several Items With Regard to Speed & Stability
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2016 at 11:51

    You are welcome!

    Regards

    #146006 Copied In reply to: Xstore
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2016 at 11:51

    You are welcome!

    Regards

    #146004 Copied In reply to: Translate
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2016 at 11:50

    You are welcome!

    Regards

    #146002 Copied In reply to: Products Hover
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2016 at 11:50

    Hello,

    You are welcome!

    Regards

    #146001 Copied In reply to: Products hight
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2016 at 11:48

    Hello,

    I’m glad that you sorted out. Feel free to contact us if you need any other help.

    Regards

    #146000 Copied In reply to: X Store Website down Redux Framework Error line 67
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2016 at 11:38

    Hello,

    CMB2 plugin should be activated http://prntscr.com/d7xmt3 if you want to use 8theme – Layout Options.

    Regards

    #145999 Copied In reply to: Side Bar on Home Page Activated when Shop Side Bar Actived
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2016 at 11:34

    Hello,

    You have set “Products per page -1” (Theme Options > E-Commerce > Product Page Layout). It means that you show all the products without any scroll. You need to set there 20 for example, then once user open shop page he’ll see 30 products and then after scroll he will see next 20 products and next 20 products etc.

    Check now.

    Regards

    #145998 Copied In reply to: Display All Product by Default and Infinite Scroll
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 16, 2016 at 11:29

    Hello,

    Please, optimize your images (reduce dimensions where it’s possible, optimize the size). There are a lot of services for this, for example, https://kraken.io/

    Also, install cache plugin, for example, W3 Total Cache, some required settings you can find here https://www.8theme.com/topic/fixing-pagespeed-issues-once-and-for-all-could-apply-to-all-8themes-themes/

    It will help you to speed up your site.

    Regards

    #145997 Copied In reply to: Website speed is very slow
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    Viewing 28,500 results - 28,471 through 28,500 (of 30,391 total)
Viewing 30 posts - 28,471 through 28,500 (of 30,391 total)
1 2 3 … 949 950 951 … 1,012 1,013 1,014

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