Forum Replies Created

Viewing 30 posts - 28,501 through 28,530 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 16:55

    Oh, I see. Your products have different information, titles that’s why they have different height.
    For your Shop page you can enable masonry (Theme Options > E-Commerce > Product Page Layout) then product will appear one below another without gap.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 16:48

    Hello,

    Provide me admin panel and FTP access to your site and I’ll check if we can fix it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 16:47

    Hello,

    It’s very strange but I don’t see any problem with characters on mobile. What device and browser do you use? Can you check the site on another device?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 16:40

    Hello,

    Yes, go to pages > Shop > edit shop page and add the content. This content will be displayed before products. If you want to add content for every product category go to Products > Categories > edit category and add Description.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 16:29

    Hello,

    I did not face described problem http://prntscr.com/d5zg7g
    Very likely this is local problem of your browser. Try another PC or browser.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 16:24

    Hello,

    I need also WP admin panel access.
    Did you do any changes in xstore theme files?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 16:19

    Hello,

    1) You should also choose custom navigation for your page http://prntscr.com/d5zaqw
    2) http://prntscr.com/d5zbj7

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 16:04

    Hello,

    Your site looks very nice!

    1. Go to Theme Options > General > Header settings > Enable search form in header > Off
    2. What exactly you want to change ? Icon, color, size?
    3. Could you explain in more details? Maybe provide an example.
    4. You have chosen to hide arrows as I can see in Products settings http://prntscr.com/d5z1dd
    5. We don’t have such option for the menu. You can use images in subitems but not for the 1st level. If you don’t like grey line I can help you to remove it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 15:30

    Hello,

    Your shop page layout is broken. Did you do any changes in template files?
    Could you provide me temporary admin panel and FTP access?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 15:26

    Hello,

    You did not creat Shipping zones and did not choose Shipping methods
    http://prntscr.com/d5ykzv

    That’s why Shipping address was not available.
    Please, watch WooCommerce video tutorials and configure WooCommerce settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 15:00

    Hello,

    To change the logo go to Theme Options > General > Header settings > upload your Logo and save settings.

    If you want to change the popup cookies text go to Settings > Cookie Notice > edit Message http://prntscr.com/d5y9iy

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 14:41

    Hello,

    We are using W3 Total cache plugin.
    Theme supports all the plugin option, but if you use Minify mode it should be Manual. Minify settings http://prntscr.com/cq3b7v

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 14:39

    Hello,

    Yes, third-party plugin can be the reason if it uses own carousel and the same classes. In this case, you need additionally customize styles.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 14:23

    Hello,

    You are using third-party plugin to add variation swatches, that’s why you need to contact plugin author and ask about the gallery for the every variation. We don’t have such option.

    I checked your site and don’t see problem with lightbox http://prntscr.com/d5xs9i

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 14:10

    Hello,

    Yes, we have some generated CSS but it’s needed for the correct work of some theme settings and there is no way to remove it, almost all of themes on TF use this practice.

    1. Redux – you need this plugin to have Theme Options
    2. VC – this is page builder. You use it to create the page and add rows, columns, content.
    3. Ultimate Addons for VC – this plugin extends the possibilities of Visual Composer and offers additional elements such as pricing tables, modal windows etc. If you don’t use UA elements to add content you can disable this plugin
    4. Raw html – this plugin does not come bundled with our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 13:30

    Hello,

    Unfortunately, we did not get response from plugin authors. You can disable this plugin and it should not affect your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 13:29

    Hello,

    It works on our test installs. But I see that you have some code http://prntscr.com/d5x367

    By default it should be http://prntscr.com/d5x3sc and it works.
    Do you use any third-party plugins for WooCommerce? Thy to disable them and check. Do you have this issue with our theme only or with default theme too?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 13:24

    Hello,

    Go to Pages > edit you cart and checkout pages > find 8theme Layout options > Sidebar position > Without http://prntscr.com/d5x29b

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 13:16

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 13:12

    Hello,

    1. Check if you have this issue with our theme only or with default WooCommerce theme too. To do this go to Appearance > Themes > install and activate Storefront theme (Official WooCommerce theme) and try to proceed to checkout and do the test purchase. We’ll be able to help you only in case problem persists with our theme only. If you have the same issue even with default WooCommerce theme then you need to contact their support to fix the issue.

    2. We use default WooCommerce functions for this – update cart button. You may try to look for additional plugin that may help you to implement this.

    3. This is default WooCommerce option and they use paragraph by default, it’s not a link. There is no any option in our theme to add link for this instead of paragraph.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 11:06

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 11:05

    Hello,

    Go to WooCommerce > Settings > Products > Display > Image Sizes > change the height of the Catalog image. Don’t forget to regenerate thumbnails after that to get the result on frontend.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 10:59

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 10:36

    Hello,

    You can watch video tutorial how to install theme and import demo content https://www.youtube.com/watch?v=bHE_UhSJM10

    Go to Theme Options > Import/Export > Dummy content > Import base demo content first. After that, you’ll be able to install any version you like.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 10:19

    Hello,

    To get the same layout as on our engineer demo go to Theme Options > Ecommerce > Single Product Page

    Sidebar position > Off
    Page Layout > 2d type
    Tabs type > Accordion
    Tabs content scroll > On
    Tab content height > 250
    Location of product tabs > Next to image

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 10:13

    Hello,

    I’m glad that you sorted out. Feel free to contact us if you need any other help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 11, 2016 at 10:05

    Hello,

    If you enable zoom effect then image occupies all the width of the image block (570px). So, if you use long source image it will look too high for you on single product page. Try more squared images. I have made an example for you http://prntscr.com/d5uv15 , I used image 1500x1500px. As you can see it looks fine and has a good zoom effect.

    Also, it looks good for grid http://prntscr.com/d5uupr

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 9, 2016 at 20:25

    Hello,

    1) Go to Theme Options > Header settings > Shopping cart icon > choose Additional type
    2) Go to Theme Options > Styling > Custom CSS > add the following code

    .shopping-container.ico-design-2 .cart-bag:before, .shopping-container.ico-design-3 .cart-bag:before {
        content: "\f019";
        font-family: 'FontAwesome';
        font-size: 20px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 9, 2016 at 20:18

    Hello,

    Do you use any third-party WooCommerce plugins? Try to disable them and check if issue still persists. In case it does not help provide temporary admin panel and FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 9, 2016 at 20:16

    Hello,

    We are using default WooCommerce breadcrumbs function. If you want to change it you can follow WooCommerce documentation https://docs.woocommerce.com/document/customise-the-woocommerce-breadcrumb/ or use third-party plugins.

    Regards

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Viewing 30 posts - 28,501 through 28,530 (of 30,337 total)
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