Forum Replies Created

Viewing 30 posts - 27,841 through 27,870 (of 30,337 total)
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  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 09:40

    Hello,

    Items are aligned incorrectly because there is no space to show all the items in one line for that resolution. Do you want to enable mobile header for the ipad large or maybe just hide some information for that resolution?

    Regards

    #150143 Copied In reply to: Header problems on ipad
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 08:55

    Hello,

    Provide me temporary admin panel access, please. We need to check and compare speed results that your site have with our and with default WP theme.

    Regards

    #150138 Copied In reply to: speed is very slow
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 08:53

    Hello,

    Sorry for the delay in answering.
    Follow the tips described here https://www.8theme.com/topic/fixing-pagespeed-issues-once-and-for-all-could-apply-to-all-8themes-themes/#post-141010

    Also, compare for example speed results of Shop page when our theme is enabled and with default WP theme. Do you have a sufficient difference between these two results?

    Regards

    #150137 Copied In reply to: The site is very slow, please help.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 08:41

    Hello,

    Sorry for the delay in answering. I have checked your site and don’t see issues with Revolution Slider. Have you sorted out?

    Regards

    #150133 Copied In reply to: Revolution Slider
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 08:35

    Hello,

    We have not updated Bike version yet. Do you still have this issue on your site after 3.3 update?

    Regards

    #150131 Copied In reply to: MOBILE MENU IN VARIANT ONE PAGE
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 26, 2016 at 08:30

    Hello,

    This string is not hardcoded. You can translate it and also all the other theme strings using translation files.
    Please, follow the documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    #150130 Copied In reply to: Translation of Titles for Xstore
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2016 at 09:42

    Hello,

    You can use the translation files of WooCommerce plugin to change this text. Just translate “Add to Cart” to “Order Now”.

    Regards

    #150095 Copied In reply to: Change Button
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2016 at 09:40

    Hello,

    You can use Lightshot screenshot extension to make a screenshot and provide me the link.

    To make site background color transparen go to Theme Options > Styling > Custom CSS and add the following code

    .page-wrapper {
    background-color: transparent;
}

    Regards

    #150094 Copied In reply to: Change opacity of text box background (not the text)
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2016 at 09:36

    Hello,

    Please, make sure that Redux Framework plugin is installed. Aslo, if you use the latest version of our theme than you should go to 8theme Options and actiate theme to be able to use options.

    Regards

    #150092 Copied In reply to: 8Theme Options missing from WP Dashboard Menu
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2016 at 09:34

    Hello,

    Unfortunately there is no option to do this. But youcan try to show and hide it using custom CSS
    Go to Theme options > Styling > Custom CSS and add the following code

    .single-product .tab-additional_information {display: block !important;}
.single-product .tabs .accordion-title a:after {display: none !important;}
.single-product .tabs .tab-title.opened {color: #1e1e1e;}
.single-product .tab-title .btn-underline:after {background: none;}
.single-product .sku_wrapper {display: none !important;}

    Regards

    #150091 Copied In reply to: Product details page problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 24, 2016 at 09:20

    Hello,

    Great. We are glad that you sorted out.

    Regards

    #150090 Copied In reply to: 8theme Core Version 1.0.11 Installed – HTTP Error 500
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 16:23

    Hello,

    Contact your hosting provider, please. Error in the error logs is not related to theme settings. It’s server settings.

    Regards

    #150050 Copied In reply to: XStore Errors – Failed to load resource then 500 Server Error
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 16:20

    Hello,

    Please, read theme documentation https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

    Regards

    #150049 Copied In reply to: Problem with Visual Composer
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 16:19

    Hello,

    If you used purchase code for the activation on the local host you’ll be able to activate theme after moving without any issues.

    You should contact us in case you’ll decide to change the domain. Then we deactivate your code for the old domain and then you’ll be able to activate it on the new domain.

    Regards

    #150048 Copied In reply to: Activation code, going from local installation to online installation ?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 16:14

    Great. You are welcome.

    Regards

    #150047 Copied In reply to: Change top banner image in category
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 16:13

    Hello,

    We don’t have the search by pages in XStore theme. Royal theme search was changed and we have added special search results page where were displayed all the results. XStore does not have this and it requires customization.

    Does that plugin work fine with default theme and you have the problem with our theme only?

    Regards

    #150046 Copied In reply to: Pages not included in search, just products?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 16:08

    Hello,

    Add the following custom into Theme Options > Styling > Custom CSS

    .content-product .product-content-image img {
    min-width: 1px;
    width: auto;
}

    In case you want to make all the images the same size enable hard crop option.

    Regards

    #150042 Copied In reply to: Image Sizes
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 15:49

    Hello,

    1) Go to Appearance > Themes > install and activate official WooCommerce theme – Storefront.
    2) Check if your problem persists with default theme.

    Reply back in case issue appears with our theme only and provide FTP access.
    In case you see the same problem with default theme check the plugins that you use and WooCommerce plugin settings.

    #150040 Copied In reply to: Products from cart being deleted
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 15:45

    You are welcome!

    Regards

    #150038 Copied In reply to: Sticky Menu
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 15:45

    You are welcome!

    Regards

    #150037 Copied In reply to: Updated Theme: Getting Warning and Fatal Error
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 15:44

    Hello,

    Great. I’m glad that you sorted out.

    Regards

    #150035 Copied In reply to: Thumbnails Not Updating for New Image with Same Name
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 15:42

    You are welcome.

    Regards

    #150034 Copied In reply to: remove background
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 15:42

    Yes, this time it will be included. Sorry for the inconvenience.

    Regards

    #150033 Copied In reply to: Composite Products – Display Product Name & Description in Options
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 15:41

    You are welcome!

    Regards

    #150032 Copied In reply to: window popup
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 15:40

    Hello,

    1) Don’t forget to change WP Settings > Media > Large size
    2) Have you regenerated thumbnails after changes in WooCommerce settings? http://prntscr.com/dn2b2j
    It’s important step because you won’t see the changes if you did not do this.

    Regards

    #150031 Copied In reply to: Image of the product
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 15:31

    Hello,

    Could you, please, check the permissions for our user, because I don’t see WooCommerce and our theme settings to change them in the correct way.

    Regards

    #150030 Copied In reply to: Products page photo sizes
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 15:18

    Hello,

    No, unfortunately, we don’t have such option. Maybe you’ll be able to implement it by additional customization if you have appropriate skills.

    Regards

    #150026 Copied In reply to: Different menu for different role
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 14:41

    Hello,

    I don’t see issue with Cross-Sells and our theme once I have added THE GRAND EXPERIENCE product (screenshot was sent in chat)
    But I also don’t see products from Product Add-ons either with our theme or with default (screenshot was sent in chat)

    Should I choose some specific configuration of that product?

    Regards
    ​

    #150022 Copied In reply to: Woocommerce Cart Addons and Upsells
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 14:13

    Hello,

    I have answered in chat.

    Regards

    #150020 Copied In reply to: Auto scroll/jump to woocommerce message
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2016 at 13:57

    Hello,

    Check now, please.

    Regards

    #150016 Copied In reply to: Pagination problem on search results page
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Viewing 30 posts - 27,841 through 27,870 (of 30,337 total)
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