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8theme Core Version 1.0.11 Installed – HTTP Error 500

This topic has 5 replies, 4 voices, and was last updated 5 years, 6 months ago ago by Rose Tyler

  • Avatar: dirkslyder
    dirkslyder
    Participant
    December 24, 2016 at 00:19

    Hello,
    Just purchased the xstore today and I’m trying to get xstore on my site. When the 8store core is installed it crashes the site and I get a HTTP 500 error.

    I have XStore_Theme_V3.3 and the 8theme Core plugin is V1.0.11

    #150082 Copied Theme version: 3.3 WooCommerce version: 2.6.11
    4 Answers
    Avatar: dirkslyder
    dirkslyder
    Participant
    December 24, 2016 at 01:17

    Resolved

    #150085 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 24, 2016 at 09:20

    Hello,

    Great. We are glad that you sorted out.

    Regards

    #150090 Copied
    Avatar: luizfelipedsf
    luizfelipedsf
    Participant
    October 19, 2018 at 15:59

    Hello, we are trying to update the 8theme Core plugin, but when it is installed it locks up the site and I get an HTTP 500 error.

    #201366 Copied Theme version: Versão: 4.25 WooCommerce version: Versão 3.4.7
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2018 at 07:04

    Hello @luizfelipedsf,

    Sorry for the delay due to the weekends.
    Did you try to update the plugin via FTP? https://xstore.helpscoutdocs.com/article/37-plugins-update
    500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
    If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

    Regards

    #201397 Copied
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