Forum Replies Created

Viewing 30 posts - 27,421 through 27,450 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2017 at 18:32

    Hello,

    Unfortunately, there is no option to change the header type for different pages. Do you want to remove logo, search, cart from the header and place banner there for the blog page? Could you provide me screenshot how it should be?

    Don’t understand your question about “latest posts” page. Blog page is default WordPress page and you can choose what page will show your posts in Settings > Reading.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2017 at 13:37

    Hello,

    If you check the official WooCommerce theme Storefront you’ll see that there is no any loader there https://gyazo.com/a67173bf233ad59a4b45adb0272b8c6a
    This mask is added by WooCommerce scripts and we did not change this default function. If you prefer to customize it you can do it in child theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2017 at 10:27

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2017 at 10:08

    Hello,

    Could you please, provide me screenshot of the problem at least? We need to see the problem to fix it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2017 at 09:15

    Hello,

    Yes, additional customization is out of the scope of our support. We use default WooCommerce Search by products and it does not include search by SKU, unfortunately. Some of our users have tried to implement this feature
    https://www.8theme.com/topic/display-sku-results-in-search/
    https://www.8theme.com/topic/possible-to-change-the-advanced-header-search-to-another-search-plugin/
    You can also use third-party plugins and will be able to replace our search by your new search.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2017 at 09:00

    Hello,

    I have checked your site and don’t see described issue anymore. Once I choose last option it scrolls up to the first item. I can send you the video. What device do you use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2017 at 08:53

    Hello,

    I have checked your purchase code and see that you have activated theme for the 2 different domains that’s why you got activation limit. You should use different licenses for the different projects (different end products).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2017 at 08:39

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 23, 2017 at 08:37

    Hello,

    Very likely problem caused by options combination. Please, go to Theme Options > Import/Export > Options > download .json file, upload in cloud and send me link to download your file.

    If it does not help us to reproduce your issue on our test installs we won’t be able to fix the issue.
    We ask temporary access for the temporary user to find out what caused the problem. Sometimes just link to the site does not give the answer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2017 at 18:12

    Hello,

    By default, image block is a carousel that shows all the images from the product gallery and seems zoom shows images from that carousel. I think you need to contact plugin author to make this zoom plugin compatible with carousel feature.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2017 at 18:02

    Hello,

    I imported versions and did not face problem that you described.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2017 at 17:40

    Hello,

    Sorry, I don’t understand. In the previous message, you told me that problem persists with any theme. I’m confused. Please, provide me temporary FTP and admin panel access. I’ll check everything by myself.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2017 at 17:37

    Hello,

    No, we face this issue the first time. If you provide us FTP access we’ll update theme for you via FTP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2017 at 17:35

    Hello,

    Updated version is available on ThemeForest – 3.8.1.

    We have added .search-form-wrapper div.fancy-select ul.options {z-index: 102;}

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2017 at 17:26

    Hello,

    Unfortunately, I don’t think that problem is not solved, we have made some changes in options table of the instagram field to check if it change the images but this code should be changed automatically. We have created test page and added 2 test instagram elements with your account and random account. Problem appears with your account only. Seems like your DB does not have the necessary field in wp_option table. Could you provide me access to your DB to create that field or it would be better to tell you what field you should create and you will create it by yourself? Do you have necessary skills?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2017 at 17:16

    Hello,

    Ok, then replace previous code by this one

    @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) {
     .main-images .owl-controls .owl-next::before, .thumbnails-list .owl-controls .owl-next::before{
      margin-left: 17px;
     }
     .main-images .owl-controls .owl-next,
     .main-images .owl-controls .owl-prev{
      opacity: 0;
     }
     .main-images:hover .owl-controls .owl-next,
     .main-images:hover .owl-controls .owl-prev{
      opacity: 1;
     }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2017 at 17:15

    Hello,

    Code for the Ajax search you can find in:
    xstore/framework/theme-functions.php http://prntscr.com/ec25hn
    xstore/js/etheme.js , etheme.min.js http://prntscr.com/ec25s1
    Use child theme for all the changes you plan to implement.

    Additional customization is not included in our basic support that’s why if you need help with it contact WP-Kraken team

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2017 at 17:36

    Hello,

    I got the reply that there is some issue with non-logged users and WPML developers work on it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2017 at 16:35

    Hello,

    Add the following code in custom CSS

    .woocommerce-checkout-review-order #shipping_method input {
        margin-right: 5px;
    }
    @media only screen and (max-width: 320px){
    .cart_totals #shipping_method li:last-child label, #order_review #shipping_method li:last-child label {
    display: inline-block !important;
    }
    .cart_totals #shipping_method li:last-child input, #order_review #shipping_method li:last-child input {
        display: inline-block !important;
        position: relative;
        right: auto !important;
        float: none !important;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2017 at 11:47

    Hello,

    Sorry for the delay in answering. Do you use any cache on your server, CloudFlare or any other?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2017 at 10:50

    Hello,

    Go to Theme Options > Styling > Custom CSS and add the following code

    @media all and (-ms-high-contrast: none), (-ms-high-contrast: active) {
     .main-images .owl-controls .owl-next::before, .thumbnails-list .owl-controls .owl-next::before{
      margin-left: 17px;
     }
    }

    We’ll also fix it in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2017 at 10:47

    Hello,

    Fixed. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2017 at 09:34

    Hello,

    This is default WooCommerce page and did not change its template. If you want to change Thank you page you can do this by modifying the woocommerce template file.
    Copy this template file:
    ..wp-content/plugins/woocommerce/templates/checkout/thankyou.php
    to
    xstore-child/woocommerce/checkout/thankyou.php and edit the code according toyour needs.

    If you need help with additional customization you can contact WP-Kraken team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2017 at 09:14

    Hello,

    Could you, please, provide me link to page where we’ll be able to check the issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2017 at 09:13

    Hello,

    Unfortunately, variable products won’t have Ajax add to cart.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2017 at 09:08

    Hello,

    I’m sorry but I have asked temporary admin panel and FTP access to help you. You provided just a link to your product.

    Waiting for the credentials to check the options and files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2017 at 09:07

    You are welcome!

    Would be very appreciated if you can leave 5stars rating for our theme on ThemeForest

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2017 at 09:05

    Hello,

    Could you provide me the link to your site? I need to inspect elements to find out what gives you the extra space.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2017 at 09:03

    You are welcome!
    I’m glad that we sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 21, 2017 at 09:03

    Hello,

    Ok, no problem. Just let me know once you need help.

    Regards

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Viewing 30 posts - 27,421 through 27,450 (of 30,391 total)
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