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Checkout Page Loader Gif - by Jimbo - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 7 years, 2 months ago ago by Olga Barlow

Jimbo

Participant

February 15, 2017 at 18:05

Hi,

I’ve had some complaints from customers when they click on proceed to PayPal button, the page just has a white opacity.

Some customers have closed the page as they think it’s not doing anything.

How can I add the default loader.gif which normally comes with woocommerce themes.

Where is the default css for this please.

Thank you

#154917 Copied

8 Answers

Jimbo

Participant

February 16, 2017 at 14:40

Any help on this please?

Website in private

Please, contact administrator
for this information.

#154975 Copied

Jimbo

Participant

February 17, 2017 at 12:09

Support team, any help on this?

#155051 Copied

Eva Kemp

Support staff

February 17, 2017 at 15:16

Hello,

Do you mean it keeps loading with white opacity or turns active after some time?
Perhaps memory_limit value should be increased in this case.

Regards,
Eva Kemp.

#155084 Copied

Jimbo

Participant

February 17, 2017 at 15:26

Eva,

it just adds white opacity, as far as I can recall it has never called for the loader icon gif

It is confusing for customers as they don’t think it is doing anything when it loads slow sometimes.

The css in the theme must just load opacity.

#155086 Copied

Jimbo

Participant

February 20, 2017 at 19:24

NOT A MEMORY LIMIT! THEME ISSUE

HELEN WHO DEALS WITH COMMENTS ON THEMEFOREST (Envato) HAS ADVISED OLGA WILL BE RESOLVING THIS ISSUE.

I AWAIT OLGA’S REPLY….

#155304 Copied

Jimbo

Participant

February 20, 2017 at 22:51

I have managed to add the loader icon for the checkout which you guys don’t include in the theme (I really don’t know why you wouldn’t include the loader icon)

Having just a white opacity is not a good user experience.

The only problem I have now is, the loader is duplicated twice when clicking on the shipping options in the “Your Order” box?

Seem to be on sub total and total lines, see image below

#155317 Copied

Jimbo

Participant

February 21, 2017 at 18:19

For the time being I have disabled the loader icon, seems to slow down the checkout when it refreshes.

#155417 Copied

Olga Barlow

Support staff

February 23, 2017 at 13:37

Hello,

If you check the official WooCommerce theme Storefront you’ll see that there is no any loader there https://gyazo.com/a67173bf233ad59a4b45adb0272b8c6a
This mask is added by WooCommerce scripts and we did not change this default function. If you prefer to customize it you can do it in child theme.

Regards

#155596 Copied
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