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Window is forced to scroll down at bottom of page

This topic has 7 replies, 2 voices, and was last updated 7 years, 1 months ago ago by Olga Barlow

ap1011

Participant

February 20, 2017 at 00:36

please let me know what is going on here, scrool down and notice the page will not let you scroll up without forcing you back down.

Please, contact administrator
for this information.

#155194 Copied

6 Answers

Olga Barlow

Support staff

February 20, 2017 at 18:44

Hello,

Could you, please, provide me temporary admin panel and FTP access to your site? We can’t replicate this issue on our test sites and need to check options on your site.

Regards

#155293 Copied

ap1011

Participant

February 21, 2017 at 03:11

sure, here you go

Please, contact administrator
for this information.

#155323 Copied

Olga Barlow

Support staff

February 21, 2017 at 09:08

Hello,

I’m sorry but I have asked temporary admin panel and FTP access to help you. You provided just a link to your product.

Waiting for the credentials to check the options and files.

Regards

#155347 Copied

ap1011

Participant

February 21, 2017 at 19:41

Hi Olga, i am not going to give you admin rights to the site, no.
you can see the issue in the provided link.
i turned off all plugins not provided by the theme, and the issue persisted.
please review on the front end and let me know what else you need to know to help address. thanks

#155426 Copied

ap1011

Participant

February 23, 2017 at 00:05

another example (there are more, but i wanted to give use a second example so you had one that was a variable product and one that was a simple product)

Please, contact administrator
for this information.

#155539 Copied

Olga Barlow

Support staff

February 23, 2017 at 08:37

Hello,

Very likely problem caused by options combination. Please, go to Theme Options > Import/Export > Options > download .json file, upload in cloud and send me link to download your file.

If it does not help us to reproduce your issue on our test installs we won’t be able to fix the issue.
We ask temporary access for the temporary user to find out what caused the problem. Sometimes just link to the site does not give the answer.

Regards

#155548 Copied
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