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Upgrade Problem - by George - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 7 years, 1 months ago ago by Olga Barlow

George

Participant

February 22, 2017 at 16:15

I am trying to ugrade from v3.8 to v3.8.1 which just came out this week. I am downloading from ThemeForest the zip file wordpress only files (about 19 mb) and then going to the plugin manager and uploading. ( have the EAsy Themes and Upgrades installed) and it uploads 100% and then gives this error message. Any ideas?

Unpacking the package…

Installing the plugin…

The package could not be installed. No valid plugins were found.

Plugin install failed.

#155495 Copied Theme version: XStore Child Theme 3.8 WooCommerce version: 2.6.12

7 Answers

Olga Barlow

Support staff

February 22, 2017 at 17:37

Hello,

No, we face this issue the first time. If you provide us FTP access we’ll update theme for you via FTP.

Regards

#155507 Copied

George

Participant

February 23, 2017 at 05:10

Please see private content for sftp access.

Please, contact administrator
for this information.

#155540 Copied

Olga Barlow

Support staff

February 23, 2017 at 19:53

Hello,

Please, check the credentials that you provided. I can’t connect to your server
Error: Authentication failed.

Regards

#155628 Copied

George

Participant

February 24, 2017 at 07:03

I have corrected login for FTP. Thanks.

Please, contact administrator
for this information.

#155651 Copied

Olga Barlow

Support staff

February 25, 2017 at 09:29

Hello,

I have updated theme. Check, please.

Regards

#155759 Copied

George

Participant

February 26, 2017 at 19:34

Thanks! Looks good 🙂 Really appreciate the help.

#155798 Copied

Olga Barlow

Support staff

February 27, 2017 at 08:09

Hello,

You are welcome!

Regards

#155807 Copied
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