Forum Replies Created

Viewing 30 posts - 2,701 through 2,730 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 16:52

    Hello,

    Go to Theme Options > Header builder > Cart > change Item Background (Hover) https://prnt.sc/26esab1
    Let me know if it helps. If not then provide us with WP Dashboard and FTP access to your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 16:48

    Hello,

    Check the Private content area.

    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 16:33

    Hello,

    I checked the static block and don’t see problem https://prnt.sc/26es2ex
    So, tell me your actions when you get the issue, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 15:57

    Hello,

    Thank you for using our theme!

    1) Do you want to remove the sidebar for the shop page? Or where exactly? Provide us with a link to the page where you want to remove the sidebar and temporary WP Dashboard access.

    2) Provide screenshot of the texts that you want to change for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 15:55

    Hello,

    1) Go to Appearance > Menus > create a separate menu for the footer with links you need.
    2) Go to Static Blocks > edit footer static block and choose the menu you want to show there https://prnt.sc/26erl18

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 15:39

    Hello,

    Theme Options > WooCommerce > Shop > Product styles > keep Stretch product images option disabled https://prnt.sc/26erdzs

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 15:36

    Hello,

    Provide us with WP Dashboard access. We’ll check the settings of your section.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 15:28

    Hello,

    Go to Theme Options > Mobile panel > edit items according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 15:27

    Hello,

    1) Edit page using Elementor page builder and edit the product tabs element > Advanced tab > Custom CSS https://prnt.sc/26er7ro > add the below code

    selector .content-product .product-title a {
        color: #fff;
    }

    2) Edit page using Elementor > go to Page settings > Custom CSS https://prnt.sc/26er8ko and remove below code

    header:not(.sticky-on) .header-main-menu.et_element-top-level .menu > li > a {
        color: #42210b;
    }

    3) Edit page using Elementor > go to Page settings > Custom CSS https://prnt.sc/26er8ko and add below code

    .template-container .content-page {
        padding-bottom: 0;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 15:17

    Hello,

    Go to Theme Options > Header builder > Multiple headers > remove home page header if you don’t need that https://youtu.be/BpeXfzNwkOc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 15:14

    Hello,

    Actually, additional customization is outside the scope of our support https://themeforest.net/page/item_support_policy

    We use Ajax add to cart and it could be the reason why you don’t see notices on the single product. So, go to Theme Options > WooCommerce > Single product builder > Add to cart > disable Ajax add to cart option.

    Also, take into account that copying of the files from the framework folder could cause the issue after theme updates. So, don’t copy whole the file but only functions from the files of that folder and copy them to your child theme functions.php file if you want to change any function from the woo.php file.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 14:51

    Hello,

    Seems that it comes from your custom CSS. Provide us with WP Dashboard access with the admin permissions to allow us to check the custom CSS area. The current use that you provided does not have such access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 14:47

    Hello,

    1) There is no special option for this. Use the below custom code to implement that (Theme Options > Custom CSS)

    .et_b_header-menu .secondary-menu-wrapper .menu a {
        font-family: Basic;
    }

    2) I set bg color to transparent in the cart element settings https://prnt.sc/26eqsn1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 14:20

    Hello,

    I would recommend you to use lines instead of the symbols https://prnt.sc/26eqgf9 in this case.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 14:19

    Hello,

    Could you, please, provide us with WP Dashboard access to your site and screenshots of options that you change, and screenshots of areas that still have the wrong color for you. We’ll check and help you.
    Keep in mind that if you use cache plugin or server cache or CDN you need to clear caches after your changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 14:17

    Hello,

    We don’t have such an area, unfortunately. But we are able to check activations per your request and provide you with that info. Just let me know if you need that list.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 14:11

    Hello,

    Could you, please, numerate your questions to avoid misunderstanding when I’m answering.
    So,
    1) Is the issue with the wishlist solved?
    2) I have uploaded the source theme and XStore plugin files and the product layout looks ok on the mobile https://prnt.sc/26epuzv
    3) Check the mobile menu items now, please.
    4) Filter area is closed on mobile as I can see http://recordit.co/wDj47qmquY
    If you click the filters button then it displays the filters you have. So, do you want to collapse the filters? Use option Sidebar Widgets Content https://prnt.sc/26eqbm1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 13:21

    Hello,

    Done. Try to activate the theme now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 13:20

    Hello,

    I checked the mentioned link and don’t see problem, it displays the loading https://prnt.sc/26epnbe and shows products after that. So, have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 12:10

    Hello,

    Still nothing. We hope that they will answer after the weekend.
    We’ll inform you once we get a reply from them. Till that happens you can use the W3 Total cache plugin if you need cache on your site and you can’t wait.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 12:10

    Hello,

    Take our apologies for this inconvenience. We have already contacted WPRocket plugin support. We’ve been waiting for their reply since Friday to get the reason why our account is blocked. Still nothing. We hope that they will answer after the weekend.
    We’ll inform you once we get a reply from them. Till that happens you can use the W3 Total cache plugin if you need cache on your site and you can’t wait.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 10:18

    Hello,

    Take our apologies for this inconvenience. We have already contacted WPRocket plugin support. We’ve been waiting for their reply since Friday to get the reason why our account is blocked. Still nothing. We hope that they will answer after the weekend.

    We’ll inform you once get a reply from them. Till that happened you can use the W3 Total cache plugin if you need cache on your site and you can’t wait.

    Besides, I see that you left 1 star rating because of this and also mentioned there that WooCommerce Dynamic Pricing & Discounts and WooCommerce PDF Invoice plugin do not work for you. Could you, please, explain what exactly is wrong with these 2 plugins? Provide us with WP Dashboard access to your site to check.

    We are very sorry that you faced problems with the mentioned plugins and we’ll do our best to help but you need to understand that we are not developers of the mentioned plugins. We just use them as bundled plugins and we are not fully responsible for the code of these plugins. So, is there a chance to get a better rating for our theme? Or we could give you a refund if you are not satisfied with the theme because of the plugins that it includes.

    Waiting for your reply.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 17, 2022 at 09:37

    Hello,

    Take our apologies for the delay in answering.

    Footer is created using Static blocks https://prnt.sc/26empeu
    So, to edit footer you need to go to Static Blocks > edit Footer – niche-market02 block using Elementor page builder and change that according to your needs. As I can see you have already changed the logo, copyrights https://prnt.sc/26emqks So, what exactly can’t you change in footer? Explain in more detail or provide us with the screenshot for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 15, 2022 at 09:59

    Hello,

    Provide username and password for the site Dashboard in the Private content area. We’ll login, check and try to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2022 at 17:07

    Hello,

    I see 451 error in console https://prnt.sc/26do1yh
    Contact your hosting provider and ask to check the mentioned issue from their side. Also, provide server error logs. It looks that there are some limits from the server side.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2022 at 15:00

    Hello,

    We don’t see the mentioned issue https://prnt.sc/26dmmxm
    What browser do you use? Could you make a video? You can use RecordIt tool to create video.
    In case you don’t want to have link there you can disable icon and title and choose Delay for the appearance our Mouse out https://prnt.sc/26dmo6a

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2022 at 14:22

    Hello,

    Check both sites now and let us know if it works ok for you now. If it works then we’ll add fix in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2022 at 13:22

    Hello,

    Could you, please, provide us with WP Dashboard access to your site and link to the product where you use this static block?
    We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2022 at 13:20

    Hello,

    Product from your screenshot is created using a Single product builder and used HTML block element of the single product builder to display that information.

    Built-in layout that you use does not have such HTML block element . But it has another option like an Additional custom block https://prnt.sc/26dldsd where you can use Static blocks (created using Elementor). By default, it’s displayed before the product tabs but we could help you and show it below the add to cart button with minor customization if you provide us with WP Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 14, 2022 at 13:00

    Hello,

    Remove the custom CSS that you added and provide us with WP Dashboard access to your site, please. We’ll check and help you.

    Regards

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    Viewing 2,730 results - 2,701 through 2,730 (of 30,391 total)
Viewing 30 posts - 2,701 through 2,730 (of 30,391 total)
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