Ipad pro and ipad air rendering Isuues - by queenb123

This topic has 8 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Olga Barlow

  • Avatar: queenb123
    queenb123
    Participant
    January 16, 2022 at 12:58

    Hello,

    I have a parallax section which i disabled for mobile (ipads and iphones) as i know it doesnt work on these devices and replaced them with just images.

    My site appears fine here in IPAD AIR:

    https://streamable.com/taieoe

    But for the IPAD PRO (2048 x 2732 pixels) the part i replaced with an image is shown like this:

    https://streamable.com/14dlf4

    The part i replaced with the images seems to be using the desktop version (which is parallax).
    Anything i can do please?

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 17, 2022 at 15:36

    Hello,

    Provide us with WP Dashboard access. We’ll check the settings of your section.

    Regards

    Avatar: queenb123
    queenb123
    Participant
    January 17, 2022 at 16:27

    Please see login area.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 17, 2022 at 18:52

    Hello,

    Use contain for the row bg instead of cover https://prnt.sc/26etkm4
    Check now.

    Regards

    Avatar: queenb123
    queenb123
    Participant
    January 17, 2022 at 22:30

    Nope didnt work…the ipad pro is taking the artwork from the desk top version not the ipad (mobile) version!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 18, 2022 at 18:38

    Hello,

    Yes, because of the resolution of the device.
    We can do nothing with that.

    Regards

    Avatar: queenb123
    queenb123
    Participant
    January 18, 2022 at 19:38

    ok but you may want to put this in your documentation for future buyers or for roadmap to work on future updates – not our fault apple keeps making different devices with diff resolutions…your theme should be truly responsive.

    Many thanks!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 19, 2022 at 12:35

    Hello,

    Ok. We’ll try to improve our documentation taking into account this moment.

    Regards

  • Viewing 8 results - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.