Off canvas login/register & cache issue

This topic has 26 replies, 3 voices, and was last updated 2 years, 1 month ago ago by Olga Barlow

  • 25 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 4, 2022 at 14:39

    Hello,

    Could you, please, provide us with video of the issue for better understanding? You can use Recordit tool to create and share the video.

    Regards

    Avatar: Apolloneos
    Apolloneos
    Participant
    January 4, 2022 at 20:50

    Hello,

    I send you the video of the issue.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 5, 2022 at 11:50

    Hello,

    It’s not related to cache. It’s because you try to use autosaved credentials for the off-canvas login popup. It does not support autosaved access. If you manually enter the login and password you won’t face any problems. Unfortunately, there is no way to allow using of autosaved access for the popups, sorry.

    Regards

    Avatar: Apolloneos
    Apolloneos
    Participant
    January 5, 2022 at 12:00

    Hello,

    I have just tried to manually enter the credentials, but it has the same issue.
    It is strange as sometimes works ok either with autosaved or manually entered credentials.
    However, if I disable the cache, it has no problem.

    I tested also the registration tab and it has the same issue.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 5, 2022 at 13:43

    Hello,

    Could you, please, provide us also with the user who has admin permissions to check the plugins you use and cache plugin settings?

    Regards

    Avatar: Apolloneos
    Apolloneos
    Participant
    January 5, 2022 at 13:51

    Ok, I have added admin permissions to the user of my previous message.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 5, 2022 at 14:33

    Hello,

    I see that you use Protect WP-Admin plugin. Try to disable this plugin, clear cache plugin and check if you still have the mentioned issue.

    Regards

    Avatar: Apolloneos
    Apolloneos
    Participant
    January 6, 2022 at 22:31

    Hello,

    I have disabled this plugin and cleared cache. But, the issue appears, after pages are cached again.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2022 at 10:48

    Hello,

    Sorry for the delay in answering.
    Try to disable all the third-party plugins, that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear all cache, and check then. Maybe one of the additional plugins is a reason for the problem. If it is true, enable plugins one by one to find out which one support you need to contact.
    Let us know if any further assistance is needed from our side.

    Regards

    Avatar: Apolloneos
    Apolloneos
    Participant
    January 10, 2022 at 23:33

    Hello,

    after many tests on 2 websites, I am sure that the problem is caused by cache.
    When a page is already cached by a different browser, the off-canvas login/register has problem. When a page is cached for the first time on the same browser, then it works.

    If I disable cache completely, the off-canvas login/register has no problem and it works. It does not conflict with any other plugin.

    Litespeed cache plugin uses ESI for the Woocommerce cart, so it works correct. I think, that if we make the off-canvas to use ESI cache, then it will work with no problems either for login/register, or for wishlist (icon and off-canvas).
    How can we make the theme’s off-canvas compatible with this Litespeed ESI function?

    Thanks

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 11, 2022 at 16:20

    Hello,

    Could you, please, disable Protect WP-Admin plugin and then reply back once you get a login issue with the cache and disabled plugin to allow us to check?

    Regards

    Avatar: Apolloneos
    Apolloneos
    Participant
    January 11, 2022 at 16:32

    Ok, I disabled Protect WP-Admin plugin.
    We still have the off-canvas login issue with the cache enabled.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 11, 2022 at 17:07

    Hello,

    Did you disable plugin, clear cache and then issue appeared again? Or you just disabled plugin and did not clear cache after that?

    Regards

    Avatar: Apolloneos
    Apolloneos
    Participant
    January 11, 2022 at 18:48

    Yes Olga, I cleared cache and after re-creating cache the issue appeared again.
    Before a page is cached, the login is ok. After cache is created and then I visit the same page via another browser, the login has problem again.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 12, 2022 at 14:13

    Hello,

    I’m checking your site and the login works ok. Even if the cache is enabled and when that plugin is disabled.

    Regards

    Avatar: Apolloneos
    Apolloneos
    Participant
    January 13, 2022 at 10:19

    Hello,

    today the login has problem again. We didn’t changed anything in the meanwhile.
    You can try to login from homepage which is fully cached.
    On any uncached page it works with no problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 13, 2022 at 11:52

    Hello,

    I saw js errors in your console because of the LiteSpeed Cache lazy loading option https://prnt.sc/26d56w1 I temporary disabled Lazy loading. Let me know if you get the login issue again when this option is disabled.

    Regards

    Avatar: Apolloneos
    Apolloneos
    Participant
    January 14, 2022 at 09:01

    Hello,

    the problem started again. We haven’t changed anything since your last edit.

    I think that a solution may be to make off-canvas block compatible with LS ESI and I try to find which file to edit.

    Here is an example: https://docs.litespeedtech.com/lscache/lscwp/api/#generate-esi-block-url

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 14, 2022 at 14:22

    Hello,

    Check both sites now and let us know if it works ok for you now. If it works then we’ll add fix in the next theme update.

    Regards

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