WP Rocket issue validating your license - by alex

This topic has 2 replies, 2 voices, and was last updated 2 years, 1 month ago ago by Olga Barlow

  • Avatar: alex
    alex
    Participant
    January 16, 2022 at 11:12

    Hi, I installed WP-Rocket plugin through the Xstore plugins installer, but it cannot be activated or used, just displayed the following message:

    “WP Rocket There seems to be an issue validating your license. Please see the error message below.

    License validation failed. This user account is blocked.”

    Please help, I am trying to activate the plugin on a live website.

    Site URL: https://digitronusa.com/

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 17, 2022 at 10:18

    Hello,

    Take our apologies for this inconvenience. We have already contacted WPRocket plugin support. We’ve been waiting for their reply since Friday to get the reason why our account is blocked. Still nothing. We hope that they will answer after the weekend.

    We’ll inform you once get a reply from them. Till that happened you can use the W3 Total cache plugin if you need cache on your site and you can’t wait.

    Besides, I see that you left 1 star rating because of this and also mentioned there that WooCommerce Dynamic Pricing & Discounts and WooCommerce PDF Invoice plugin do not work for you. Could you, please, explain what exactly is wrong with these 2 plugins? Provide us with WP Dashboard access to your site to check.

    We are very sorry that you faced problems with the mentioned plugins and we’ll do our best to help but you need to understand that we are not developers of the mentioned plugins. We just use them as bundled plugins and we are not fully responsible for the code of these plugins. So, is there a chance to get a better rating for our theme? Or we could give you a refund if you are not satisfied with the theme because of the plugins that it includes.

    Waiting for your reply.

    Regards

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