Hello,

This is the title of your widget. Go to Appearance > Widgets > Shop sidebar and change the title of your widget.

Regards

You are welcome!

Hello,

Please, contact your hosting provider to solve the problems with your server. I can’t either install even default WP theme http://prntscr.com/f0qkzl or copy updated version of the xstore theme using FTP because I get error

Response: 553-Can’t open that file: Invalid argument
Response: 553 Rename/move failure: No such file or directory
Error: Critical file transfer error

Please, make sure that it’s possible to copy files into wp-content/themes/ directory using FTP and then reply back. We need to update theme to version 3.12 but I can’t.

Regards

Hello,

If you updated theme to version 3.12 go to plugins > disable the XStore core plugin, then go to Theme Options > re-activate theme. Go back to plugins and activate XStore core. After that go to Appearance > Install plugins and update plugin to version 1.0.14.
Let me know if you need help with this.

Regards

Hello,

Please, update theme to the version 3.12. It’s available on ThemeForest.
Do the backup of theme options before the update (Theme Options > Import/Export > Options > download .json file)
After update disable XStore Core plugin, re-activate theme, then activate XStore core plugin and go to Appearance > Install plugins > update Core plugin.
We have made some improvements for the cart/search/wishlist options in the header https://www.8theme.com/demo/xstore/update-history/ so, after update very likely you will need to choose the position of these options in theme settings.

Theme update won’t change any child theme files.

Regards

Hello,

Yes, sure. No problem.

Regards

Hello,

Please, update theme to the version 3.12. It’s available on ThemeForest.
Do the backup of theme options before the update (Theme Options > Import/Export > Options > download .json file)
After update disable XStore Core plugin, re-activate theme, then activate XStore core plugin and go to Appearance > Install plugins > update Core plugin.
We have made some improvements for the cart/search/wishlist options in the header https://www.8theme.com/demo/xstore/update-history/ so, after update very likely you will need to choose the position of these options in theme settings.

Regards

Hello,

– Problem with the notice on the product page caused by cache plugin, it cached the notices.
– Unfortunately, we can’t implement new carousel faster because we need to change it for all the elements that use carouser – product sliders, posts sliders, testimonials, instagram, single product, quick view images etc. After that we should test if everything works ok. Only after that we’ll release the new version with updated carousel. Unfortunately, this kind of work requires a lot of time not just a few days.

Regards

Hello,

Please, update theme to version 3.12. It will be available on ThemeForest tomorrow.

Regards

Hello,

Unfortunately, this is how carousel works for the thumbnails in our theme. Default theme does not have the carousel for the thumbnails. We plan to change all the carousels that we use in our theme to another one in version 4.0 of our theme and then it will show both auto-generated thumbnail image and one more thumbnail from the media library and this issue will be fixed. But 4.0 update will be available in the middle of the May I think. Sorry for this inconvenience.

Regards

Hello,

I’m sorry but additional customization is out of the scope of our support. I can help you only with existing theme options.
If you need help with changes in WC template files you may either ask on WC support forum or contact with customization team.

Regards

You are welcome!

Regards

Hello,

You have Disabled Responsive option http://prntscr.com/f0is1j

Regards

Hello,

1) I have enabled Storefront theme and tried to create the account but without success. So, it does not work even with the official WooCommerce theme.
2) You can use translation files to change this https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ but just use your text instead of real translation.
3) Did not face the problem during the test.

Regards

Hello,

Thank you! We are glad that you like the new options. Also, we have added search by SKU, improved brands list widget and added Brands list VC element with A-Z filter.

Try to Regenerate thumbnails to fix problem with the broken image. Seems like WP does not have the thumbnail for the main image. If it does not help I will need admin panel and FTP access to check.

Regards