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Customer Registration Not Working in Checkout

This topic has 6 replies, 3 voices, and was last updated 7 years ago ago by Olga Barlow

imamul

Participant

April 20, 2017 at 22:45

Hello again,

1) I am testing my site, thank you for the help before. But one thing I noticed is that customer registration does not work in the checkout area. Even if customer fills in all their details at checkout area, puts in password too and make payment, it still does not register the account on WordPress.

I have changed the theme to Twenty Fifteen and tried it, it works fine. But when i change back to xstore theme (both child theme and main theme), it does not work. Can you help?

2) How can I change the wording for the empty categories on shop page?
3) In firefox the javascript does not load properly so sometimes page needs refresh, do you know why?

Please, contact administrator
for this information.

#160791 Copied

5 Answers

Olga Barlow

Support staff

April 22, 2017 at 12:28

Hello,

1) I have enabled Storefront theme and tried to create the account but without success. So, it does not work even with the official WooCommerce theme.
2) You can use translation files to change this http://xstore.helpscoutdocs.com/article/30-base-theme-translation but just use your text instead of real translation.
3) Did not face the problem during the test.

Regards

#160941 Copied

imamul

Participant

April 22, 2017 at 16:39

Hi Olga, I literally just tried with the Woocommerce storefront theme, same process:

1) activate theme
2) go on site and select product
3) go to checkout fill in basic details and then click on create a account -drop down- fill in password
4) Choose payment and place order

On the Woocommerce storefront theme this has created an account for me through the checkout process.

NOTE: I have noticed one thing, on the xstore theme in the checkout, there is no option to tick a box for create a account – instead password field is just there already. Maybe thats the issue? Because there is no tick box there is no communication to wordpress to actually create an account?

#160946 Copied

simon

Participant

April 24, 2017 at 19:49

Hi

I have the same problem with user registration on checkout page. Have you found any solution for this issue yet?

#161095 Copied Theme version: 3.11.1 WooCommerce version: 3.0.4

imamul

Participant

April 24, 2017 at 23:17

No solution yet, was just going to bump the thread, waiting on solution!

#161104 Copied

Olga Barlow

Support staff

April 25, 2017 at 08:09

Hello, @imamul, @simon,

You are right. It’s is the compatibility issue and will be fixed in the update.
Take our apologies for this inconvenience.

Regards

#161128 Copied
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