Try to activate theme now. You should not face problem.
Regards
Olga Barlow
Participant
July 6, 2017 at 09:12
Hello,
Every simple page has 8theme Layout options where you can choose custom logo for the page, sidebar positions etc and also choose “Header overlap the content” if you want to cover the content. You don’t need to do any changes in template files for this, just enable the option in page settings.
Regards
Olga Barlow
Participant
July 5, 2017 at 17:22
Hello,
1) The problem caused by CSSHero plugin.
2) Your footer had strange code without closing tags http://prntscr.com/frzsj0 I have removed unnecessary tags.
So, explain me, maybe we are talking about different messages?
Regards
Olga Barlow
Participant
July 5, 2017 at 14:46
Hello,
I see. Ok. In this case use that code.
Regards
Olga Barlow
Participant
July 5, 2017 at 12:46
Hello,
We use default WooCommerce function to show breadcrumbs and its order does not depend on our theme but on WC plugin. Breadcrumbs show the main category and its hierarchy. If you want you can disable the WC breadcrumb and use another plugin but I think you’ll find similar behavior.
Or contact WPKraken team if you need help with this because custom development is outside the scope of our support.
Regards
Olga Barlow
Participant
July 5, 2017 at 12:31
Hello,
IP of expert who will work with you is 176.98.70.175
Regards
Olga Barlow
Participant
July 5, 2017 at 12:28
Hello,
Seems you made changes in template files and it caused your problem. Header structure was changed:
you have http://prntscr.com/frw3c9
Should be http://prntscr.com/frw2ww
You should not change theme source files. Use child theme if you need to change files.
When I tried native files of new theme version, everything works fine http://prntscr.com/frw25e
Regards
Olga Barlow
Participant
July 5, 2017 at 11:04
Hello,
Seems it was some problem with your DB. Check now, please.
Regards
Olga Barlow
Participant
July 4, 2017 at 17:35
Hello,
Please, provide me the link to site where our theme is installed and also temporary admin panel access to check the settings.
Regards
Olga Barlow
Participant
July 4, 2017 at 17:30
Hello,
We are glad that our answer was helpful. Feel free to ask if you need any other help.
Regards
Olga Barlow
Participant
July 4, 2017 at 17:29
Hello,
If you are trying to create menu that includes a lot of menu items and can’t save options for the last items it means you reached the Max Input Vars limit http://sevenspark.com/wordpress/menu-item-limit
Contact your hosting provider to increase it to 8000 for example.
Let me know about results.
Regards
Olga Barlow
Participant
July 4, 2017 at 17:28
Hello,
I can see the only white screen when following your link. Very likely some fatal error appeared. Please, provide me also FTP access.
Regards
Olga Barlow
Participant
July 4, 2017 at 17:26
Hello,
If you don’t have that message on other sites it means you have different options there for the variations. You can login to your Dashboard, go to Appearance > Themes > Install and activate official WooCommerce theme Storefront and check. Let me know if you don’t have such message for the out of stock variation with default WC theme.
Look, I don’t really understand why you need that code at all. Why you add the fixed height for the content product http://prntscr.com/frkj01 And this styles makes the problem for you on mobile, that’s why you are asking about code for mobile.
So, it would be better just to remove custom from screenshot and you won’t have the problem on mobile and don’t need the additional custom.
2) I can’t check the autoupdate option on your site because you are using the latest version of our theme. Contact us after new update release and provide FTP access to your site. We’ll check why you can’t update theme via admin panel.
Regards
Olga Barlow
Participant
July 4, 2017 at 16:58
Hello,
It does not work.
Response: 331 User greenworks@supersite.co.il OK. Password required
Command: PASS ************
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server
Regards
Olga Barlow
Participant
July 4, 2017 at 16:55
Hello,
If you are trying to create menu that includes a lot of menu items and can’t save options for the last items it means you reached the Max Input Vars limit http://sevenspark.com/wordpress/menu-item-limit
Contact your hosting provider to increase it to 8000 for example.
Let me know about results.
Regards
Olga Barlow
Participant
July 4, 2017 at 16:53
Hello,
Unfortunately, Instagram widget displays max 12 images like instagram page by default, for example https://www.instagram.com/whowhatwear/ and Instagram does not support more requests.
We are looking for the solution to add load more button to show more images. Follow our updates to get info when we add it.
Regards
Olga Barlow
Participant
July 3, 2017 at 17:44
Great. Now add your Facebook APP ID and secret and try to login. I have tested and everything is fine from my side.
Regards
Olga Barlow
Participant
July 3, 2017 at 17:21
Hello,
Some delay related to the weekend.
Regards
Olga Barlow
Participant
July 3, 2017 at 17:20
Hello,
Do you have this issue with images in media library only if our theme is enabled? Our theme can’t affect images from Media library if you did not delete them manually. I think it would be better to ask you hosting provider where are the files from your server.
Unfortunately, we can’t speed up Visual Composer plugin because we are not plugin developers. Contact plugin author to get help.
We can help you with plugin settings but if you found plugin bug you need to report plugin author about it.
Regards
Olga Barlow
Participant
July 3, 2017 at 17:00
Hello,
We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.
General site speed depends on many factors. Below you’ll find main of them
1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.
2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
Also, a very good plugin is WP Rocket, but it’s paid.
3) Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io
– Ewww Image Optimizer
– Smush Image Compression and Optimization plugin
4) Server/Hosting.
Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.
In case you need professional help with site optimization you may contact wpkraken team.
Regards
Olga Barlow
Participant
July 3, 2017 at 16:59
Hello,
You can adjust Shop page products order from WooCommerce > Settings > Products > Display > Default product sorting.
