I can’t activate my theme.
The SSL is setup on my hosted package and I get the following error.
API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0 version.
Hello,
Please see screenshot https://prnt.sc/frfmkn
You need contact Envato support to get the buyer.
Please read these topics:
https://www.8theme.com/topic/cant-install-royal-theme-because-of-openssl-version-thats-the-right-one/
https://www.8theme.com/topic/openssl-error-on-activation/
Regards,
Rose Tyler.
It looks like you are suggesting that it was purchased using a guest account. I do not know why that would matter. When you send a code it should activate the theme regardless of how it was purchased. I prefer to have you activate the theme for me at this point. I’ve never had this much difficulty purchasing a theme. I’m placing the login in the private area.
Site URL: hiddenHello,
We can do nothing because your code is not associated with buyer. Please contact Envato support (with your purchase code) to get the buyer.
Regards,
Rose Tyler.
I added an account to the Envato. What do I need to do now?
UN: localcharm
Email: dylan@localcharm.club
Hello,
Try to activate theme now. You should not face problem.
Regards
Hi,
after starting the Legenda setup wizard we entered the purchase code and get the following error message “API request call error. Contact your server providers and ask to update OpenSSL”. Although the Open SSL system library is already up to date. What can we do to circumvent this problem.
Thanks!
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Purchase code | Expiration date |
---|---|
817e8a3b-18c8-492c-8ba6-9188c27b0995 | 05 Jan 2017 |