Hello,

Ok. Submit refund request from ThemeForest and we’ll confirm it.

Regards

Hello,

We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.
General site speed depends on many factors. Below you’ll find main of them

1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.

2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
Also, a very good plugin is WP Rocket, but it’s paid.

3) Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io
– Ewww Image Optimizer
– Smush Image Compression and Optimization plugin

4) Server/Hosting.
Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.

In case you need professional help with site optimization you may contact wpkraken team.

Regards

Hello,

You have set column width 100% for the every column you have that’s why it shows them one below other. By default column width is 33.33% if you use column number 3.
Provide me the screenshot of design that you are trying to achieve and I’ll guide you.

Regards

Hello,

I’m sorry but this can’t be disabled because it’s not related to our theme, it’s WooCommerce plugin default functionality. You need to create correct variations and make sure that they are on stock http://prntscr.com/fr42zs

Regards

Hello,

Sorry, I don’t see any problem with related products http://prntscr.com/fr3vop
Maybe you used some third-party plugin that caused the problem? Sometimes it happens if users enable minify option, if you do this you need to exclude head.min.js file from minification.

Regards

Hello, @rnbutler87,

Go to Theme options > General > Secondary menu > http://prntscr.com/fr3j7c

Regards

Hello,

We need FTP access, please. The old one does not work.

Regards

Hello,

Try again, please.

Regards

Hello,

Fixed height is not good practice but depends on the situation. I’m not sure that this code is correct, especially with position absolute.

I checked your site but don’t see the problem that you are talking about and don’t see that code. Have you sorted out?

Regards

Hello,

We are glad that you sorted out! Feel free to contact us if you need any other help.

Regards

Hello,

1) Thank you for your access. Our developers will check the FB login option on Monday.
2) I don’t see problem with checkout fields http://prntscr.com/fqbih2 If you want to change the color of inputs you can do this in Theme Options > Styling > Inputs color
3) Go to Theme Options > General > Header Settings > Custom Header area.

Regards

You are welcome!

Regards

Hello,

If you update theme some strings change its location (for example if we made changes in breadcrumbs and that translation is not at the 345 line but on 405) and old translation file does not work for this string. So you need to update your translation according to new changes, update from pot file.
So, you need to make sure that you placed translation files into correct place – wp-content/langugaes/themes, with the correct name. Also, you need to make sure that you don’t have any other theme translation files in any other places, check if pot file in in wp-content/themes/xstore/languages and then you can use synchronization option of Loco Translate plugin.

If it still does not work for you, please, provide me access (Dashboard + FTP) to site where you need to update translation and I’ll do it for you.

Regards

Hello,

Static Blocks do not support frontend editing, use Backend editor if you need to do any changes in static block content.

Regards

Hello,

It’s because of your custom
http://prntscr.com/fq2u2z
I’m not sure why you added this but you need to be sure that it will be applied just in the place where you need, so next time add more additional parent classes to avoid the problem.

Regards