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Topic: Page administration is not loaded

logicnet

Participant

July 4, 2017 8:50 am

In the admin pages section I want to edit the pages
But these pages do not open
Site URL: hidden
Theme version: last
WooCommerce version: last

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support staff only.

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Olga Barlow

Support staff

July 4, 2017 5:28 pm

Hello,

I can see the only white screen when following your link. Very likely some fatal error appeared. Please, provide me also FTP access.

Regards

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logicnet

Participant

July 4, 2017 5:50 pm

I sent the ftp login access

Content is visible for topic creator and
support staff only.

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Olga Barlow

Support staff

July 5, 2017 11:04 am

Hello,

Seems it was some problem with your DB. Check now, please.

Regards

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logicnet

Participant

July 6, 2017 9:23 am

not working!
What kind of problem to the database?

Maybe you need to update Visual Composer to version 5.2

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logicnet

Participant

July 6, 2017 3:20 pm

Version 5.2 was added to the download plugins section.
I updated the module and nothing changed 🙁

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Olga Barlow

Support staff

July 6, 2017 3:46 pm

Hello,

I don’t see problem with page editing http://prntscr.com/fsehz0
Could you explain in more details? Because first time I could not even login to your Dashboard and thought that this was your problem.

Regards

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logicnet

Participant

July 11, 2017 7:51 am

Eventually the page loads
But I changed the slide and saved the home page
And it was blocked:
https://prnt.sc/fu6ttk

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Olga Barlow

Support staff

July 11, 2017 5:42 pm

Hello,

So, do you still have the problem or it was solved? What slider did you choose?

Regards

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logicnet

Participant

July 12, 2017 3:02 pm

Hi
The problem persists.

Any changes I make to the home page
After I save, Is being blocked

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Laranz

Member

July 13, 2017 8:30 am

Hi,

A couple of things we can try to find what cause the issue,

1. Disable all the other plugins other than 8theme suggestions, and see that fixes.
2. Increase the memory allocated to PHP, https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
3. Turn on the https://codex.wordpress.org/WP_DEBUG or see the error_log in your server to figure out what cause the issue.

Let us know,

Thanks,
laranz.

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logicnet

Participant

July 13, 2017 8:49 am

I disconnected the plugins and the problem seems to arise from Visual Composer
memory allocated to PHP it is at 256mb

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Olga Barlow

Support staff

July 13, 2017 4:45 pm

Hello,

I don’t face any white screen when saving the page http://prntscr.com/fv9ox6 and VC plugin is enabled.

Regards

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logicnet

Participant

July 16, 2017 4:05 pm

To me it does not work
It hangs when I click on the save
I tried on other computers and with the opera, chrome, ie

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Laranz

Member

July 16, 2017 7:19 pm

Hi @logicnet,

I tried to save the home page multiple time in the backend, each time the page saves without any issue. Can you try in a separate browser in a private tab, clear all your cache too.

Let us know,

Thanks,
laranz.

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