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Menu not working on mobile - by namitbehl

This topic has 12 replies, 3 voices, and was last updated 6 years, 9 months ago ago by Olga Barlow

namitbehl

Participant

July 3, 2017 at 07:58

Hello,

From the day i have installed theme my menu isn’t working on mobile .

http://marcrobinsonjewelers.com/

Please look into this & solve asap.

#166896 Copied Theme version: 3.16 WooCommerce version: 3.0.1

11 Answers

Olga Barlow

Support staff

July 4, 2017 at 17:35

Hello,

Please, provide me the link to site where our theme is installed and also temporary admin panel access to check the settings.

Regards

#167054 Copied

namitbehl

Participant

July 4, 2017 at 19:56

Hello,

Link : http://marc.cyberelite.xyz/

Please, contact administrator
for this information.

#167066 Copied

Olga Barlow

Support staff

July 5, 2017 at 12:28

Hello,

Seems you made changes in template files and it caused your problem. Header structure was changed:
you have http://prntscr.com/frw3c9
Should be http://prntscr.com/frw2ww
You should not change theme source files. Use child theme if you need to change files.
When I tried native files of new theme version, everything works fine http://prntscr.com/frw25e

Regards

#167122 Copied

namitbehl

Participant

July 5, 2017 at 20:37

Hello,

I need a header covering image on index n normal header not rest pages.

How can i achieve that.

#167167 Copied

Olga Barlow

Support staff

July 6, 2017 at 09:12

Hello,

Every simple page has 8theme Layout options where you can choose custom logo for the page, sidebar positions etc and also choose “Header overlap the content” if you want to cover the content. You don’t need to do any changes in template files for this, just enable the option in page settings.

Regards

#167209 Copied

interactivebpj

Participant

July 7, 2017 at 22:23

i think I have a similar issue, but don’t think I have changed the template files.
I just uploaded latest version of the template today. However, the mobile menu was not working.

I have a menu attached the mobile settings.

Can you help me by taking a look? Thanks so much!

Please, contact administrator
for this information.

#167369 Copied Theme version: latest WooCommerce version: latest

namitbehl

Participant

July 10, 2017 at 08:36

Hello,

I can’t find any menu attached with your reply.

#167454 Copied

Olga Barlow

Support staff

July 10, 2017 at 16:56

Hello, @namitbehl

Remove your changes and enable this option if you want to show header over the image http://prntscr.com/ftxrdv

Regards

#167522 Copied

Olga Barlow

Support staff

July 10, 2017 at 17:08

Hello, @interactivebpj

Your problem caused by the error in console. Please, provide me correct WP access to check the plugins that you use. Very likely one of them caused this issue.

Regards

#167523 Copied

interactivebpj

Participant

July 10, 2017 at 22:14

Here you go Olga… thanks!

Please, contact administrator
for this information.

#167543 Copied

Olga Barlow

Support staff

July 11, 2017 at 17:40

Hello, @interactivebpj

This user has limited permissions and I can’t check plugins or Theme options http://prntscr.com/fuebt3

Regards

#167637 Copied
Tagged: best selling, menu, mobile, themes, woocommerce
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