Forum Replies Created

Viewing 30 posts - 25,471 through 25,500 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 25, 2017 at 09:08

    Hello, @angelaus

    According to TF license policy https://themeforest.net/licenses/standard you can use 1 license only for 1 end product/project. You have already used theme license for the 1 project – korymobile. If you want to use XStore for one more project you need to buy the additional license.

    Keep in mind that if you like our theme and want to use it for many projects we offer the discount system if you purchase 3 or more licenses.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 25, 2017 at 09:07

    Hello,

    We have checked our test installation and don’t see described problem http://prntscr.com/gpcyu1
    Could you provide me the link to your site and send either temporary access to your Dashboard or screenshot of Theme Options at least.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 25, 2017 at 09:03

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 25, 2017 at 08:58

    Hello,

    Theme has rgba color picker for some options http://prntscr.com/gpcuuc
    Let me know what option do you need with this picker and we’ll check if it’s possible to implement.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 25, 2017 at 08:53

    Hello,

    Could you, please, provide me admin panel and FTP access to your site or to your staging site? We’ll check and try to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 25, 2017 at 08:48

    Hello, @angelaus

    According to TF license policy https://themeforest.net/licenses/standard you can use 1 license only for 1 end product/project. You have already used theme license for the 1 project – korymobile. If you want to use XStore for one more project you need to buy the additional license.

    Keep in mind that if you like our theme and want to use it for many projects we offer the discount system if you purchase 3 or more licenses.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 25, 2017 at 08:44

    Hello,

    You are using 1 license for a few projects. According to TF license policy https://themeforest.net/licenses/standard you can use 1 license only for 1 end product/project. Please, provide licenses for the every project or deactivate the theme license for all the projects http://prntscr.com/gpcq2z except 1 where you plan to use it.

    Keep in mind that if you like our theme and want to use it for many projects we offer the discount system if you purchase 3 or more licenses.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 25, 2017 at 08:37

    Hello,

    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 22, 2017 at 17:16

    Hello,

    I see. Can you enabled default WP theme and check if you get message about font too or with our theme only. If you have misssing font error with our theme only then provide me temporary admin panel and FTP access, we’ll chek.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 22, 2017 at 09:48

    Hello,

    Have you contacted hosting provide to get information about OpenSSL version? Do you use OpenSSL 1.0 or higher? What version of our theme are you trying to activate?
    Could you provide me temporary admin panel access to check?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2017 at 16:37

    Hello,

    What exactly does not work http://prntscr.com/gnyssf Could you explain in details? Because when I checked your checkout page I found that you removed default woocommerce shortcode for the checkout page https://docs.woocommerce.com/document/woocommerce-shortcodes/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2017 at 16:09

    Hello,

    Go to Theme Options > General > Use site preloader > On and upload your preloader http://prntscr.com/gnyf8t

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2017 at 15:48

    Hello,

    You don’t need to upload Lato font. Lato is default Google font and you can choose subset in theme options http://prntscr.com/gny4me

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2017 at 15:45

    Hello,

    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2017 at 15:43

    Ok, thanks.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2017 at 15:42

    Hello,

    You have made additional customization to theme files and Ajax add to cart function on grid does not work anymore (you can enable parent theme and compare), that’s why after page reload you are redirected to page with different URL, to the top of the page to WooCommerce success message.

    It’s not related to code that you provided. You can enable default theme and try to add any product to cart without Ajax and you’ll see the same result. So, either you need to improve your changes and fix Ajax add to cart for your products or implement some scroll to the product. In any case, additional customization is our the scope of our support. If you need help with additional customization you may contact WPKraken team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2017 at 13:16

    Hello,

    Unfortunately, there is no option to show q-ty on the grid. It’s possible to implement only by additional customization. If you need help with additional customization contact WPKraken team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2017 at 10:26

    You are welcome!

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2017 at 10:26

    Hello,

    Our theme does not use this font by default and does not require it. Have you used custom font option and get this error after that?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2017 at 08:27

    Hello,

    Noted. Done.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 21, 2017 at 08:18

    Hello,

    “Ajax add to cart” is the additional feature that just allows you to avoid page refresh after adding to cart, so disabling this option does not affect purchase process and there is no reason to worry about this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2017 at 16:26

    You are welcome! I’m glad that my answer was helpful. But if you choose Product Addons plugin you will need to disable Ajax Add to cart in Theme Options > E-Commerce > Single product because this plugin use POST method to add to cart and does not work with Ajax.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2017 at 15:37

    Hello,

    xstore/framework/theme-functions.php files looks different than source theme file http://prntscr.com/gnibj2
    We have replaced file by theme file and everything works fine now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2017 at 15:20

    Hello,

    Check about us 3 at the pages list.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2017 at 15:16

    Hello,

    Please, provide me temporary admin panel and FTP access to your site and screenshot of the area where the text is missing.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2017 at 14:58

    Hello,

    Revolution slider released new update https://www.8theme.com/download-plugins/ You can try to update plugin and check if it improves the speed. Also, you may try to optimize images that you use for slider https://tinypng.com/

    If you want to place static images for simple pages at the top of the site without breadcrumbs you can disable them at 8theme Layout Options of the page and just use simple image in content. If you want to show image at the breadcrumbs you can upload featured image for your page and it will be displayed as bg for the breadcrums.

    Or maybe provide me screenshot for better understanding where the image should be.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2017 at 14:29

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2017 at 14:15

    Hello,

    I have checked your site with default WooCommerce theme and see the same issue http://prntscr.com/gnh62i

    Problem is related to Wordfence Security plugin. Check the plugin settings or contact plugin author about this issue because we provide support for issues related strictly to our theme or plugins that come bundled with our theme.

    Default WP, WC plugin settings or questions related to third-party plugins are out of the scope of our support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2017 at 13:52

    Hello,
    Default custom that comes after Watches demo import is the following

    Global Custom CSS

    /*--- Header ---*/
    body .header-logo img {
        max-width: 170px;
    }
    .fixed-header{
        background-color: #5196d6;
    }
    .fixed-header .item-level-0 > a, .fixed-header .menu-item-language > a,
    .fixed-header .navbar-header .et-wishlist-widget > a, .fixed-header .navbar-header .search-btn, 
    .fixed-header .navbar-header .cart-summ,
    .fixed-header .menu-wrapper .menu > li.current-menu-item > a,
    .fixed-header .shopping-container.ico-design-2.ico-bg-yes .cart-bag:before{
        color:#fff !important;
    }
    .fixed-header .menu-wrapper .menu > li.current-menu-item > a:after,
    .fixed-header .menu-wrapper .menu > li > a:after{
            background-color: rgba(255, 255, 255, 0.4) !important;
    }
    .fixed-header .shopping-container:hover .cart-popup-container, 
    .fixed-header .shopping-container.cart-show .cart-popup-container{
        top:56px;
    }
    .fixed-header .wishlist-widget-show .et-wishlist-widget .wishlist-dropdown,
    .fixed-header .et-wishlist-widget:hover .wishlist-dropdown{top:52px;}
    .fixed-header .et-wishlist-widget .wishlist-count,
    .fixed-header .cart-bag .badge-number,
    .fixed-header .shopping-container.ico-design-2 .cart-bag .badge-number{
        background-color:#fff !important;
        color: #1e1e1e !important;
    }
    .header-search.act-full-width .search-form-wrapper{border-bottom:1px solid #e6e6e6;}
    .fixed-header{border-bottom:none;box-shadow:none;}
    .fixed-header .navbar-toggle .icon-bar{
        background-color:#fff;
    }
    .shopping-container.ico-bg-yes .cart-bag:after{
        content:none;
    }
    
    /*--- Content ---*/
    #etheme-popup{
        width:auto!important;
        height:auto!important;
        padding:0;
    }
    #etheme-popup p{
        font-weight: 600;
    }
    .video-poup{
        height: 430px!important;   
    }
    
    .checkbox-label{
        display:none;
    }
    .landing-contact-form {
        font-weight: 100;
        color: #666666;
    }
    .landing-contact-form input{
        background-color: #ffffff;
        padding: 15px;
        margin-bottom: 20px!important;
        font-weight: 300;
    }
    .landing-contact-form textarea{
        font-weight: 300;
        background-color: #ffffff;
        padding: 15px;
        margin-bottom: 20px;
        height: 200px;
    }
    .landing-contact-form .form-button{
        border: none;
        background-color: #5196d6;
        color: #fff;
        font-weight: 600;
    }
    .landing-contact-form .form-button:hover{
        color: #5196d6;
        background-color: #f7f7f7;
        border: none;
    }
    .product-title {
        text-transform: inherit;
        font-family: "Open Sans";
        font-weight: 400!important;
        font-size: 1.3em!important;
    }
    .product-title a{
        font-weight: 400!important;
    }
    .post-heading h2 a{
        font-family: "Open Sans"!important;
        font-size: 24px;
        font-weight: 500!important;
    }
    .page-heading h1{
        padding-bottom: 7px;
        display: inline-block;
        border-bottom: 3px solid #5196d6;
    }
    .single-product .page-heading h1 {
        padding-bottom: 0;
        display: inherit;
        border-bottom: none;
    }
    .onsale{
        background-color: #5196d6;
        height: 2em;
        line-height: 2em;
        border-radius: 0;
        right: 0;
        left: auto;
    }
    
    /*--- Single post ---*/
    p.no-comments {display: none;}
    article.blog-post, article.post-grid {margin-bottom: 0px;}
    
    /*--- Footer ---*/
    .footer-landing-watch{
        font-size: 1.2em;
    }
    .footer-landing-watch a{
        margin-right: 2.3em;
    }
    .socioal-landing-watch a{
        padding-left: 1.5em!important;
    }
    .footer{
        padding: 3.2em 0 2.86em;
    }
    .copyrights-landing-watch p{
        font-size: 1em;
        font-weight: 500;
        color: #806666;
    }
    
    input::-webkit-input-placeholder { color:#313131; }
    input:-moz-placeholder {color:#313131;}
    input::-moz-placeholder {color:#313131;}
    input:-ms-input-placeholder {color:#313131;}
    textarea::-webkit-input-placeholder {color:#313131;}
    textarea:-moz-placeholder {color:#313131;}
    textarea::-moz-placeholder {color:#313131;}
    textarea:-ms-input-placeholder {color:#313131;}
    textarea:focus::-webkit-input-placeholder { color:transparent; }
    textarea:focus:-moz-placeholder {color:transparent;}
    textarea:focus::-moz-placeholder {color:transparent;}
    textarea:focus:-ms-input-placeholder {color:transparent;}
    input:focus::-webkit-input-placeholder { color:transparent; }
    input:focus:-moz-placeholder {color:transparent;}
    input:focus::-moz-placeholder {color:transparent;}
    input:focus:-ms-input-placeholder {color:transparent;}
    .landing-contact-form input, .landing-contact-form textarea{
        width:100%;
        font-weight: 300;
        font-family: 'Lato', Arial, Tahoma sans-serif;
    }
    .landing-contact-form .form-button{
        width: auto;
        padding: inherit;
    }

    Custom CSS for mobile (0 – 420px)

    .footer-landing-watch{
        margin-bottom: 25px!important;
        text-align:center;
    }
    .footer-landing-watch a{
        margin-right: 0;
        display:inherit;
    }
    
    .socioal-landing-watch .et-follow-buttons{
        text-align:center;
    }
    .socioal-landing-watch .et-follow-buttons a:first-child {
        padding-left: 0!important;
    }
    .landing-copyright p{
        text-align: center;
        margin-bottom:20px!important;
    }
    .landing-copyright-pay p{
        text-align:center!important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 20, 2017 at 13:47

    Hello,

    You can implement this feature using the additional plugin. Try for example Product Addon or WooCommerce Extra Product Options or similar.

    Regards

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    Viewing 25,500 results - 25,471 through 25,500 (of 30,391 total)
Viewing 30 posts - 25,471 through 25,500 (of 30,391 total)
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