Search form not working well. - by Filtersolutions

This topic has 9 replies, 4 voices, and was last updated 6 years, 5 months ago ago by Olga Barlow

  • Avatar: Filtersolutions
    Filtersolutions
    Participant
    September 25, 2017 at 07:58

    Currently, if I search and hit enter, the search results page 100% of the time shows, “No Products Were Found”.

    If, however, I search and don’t hit enter but wait for the Ajax results in the search field, I see lots of results! The dilemma there, however, is that I am seeing results for products that I have hidden!

    Please, it’s urgent.

    it happened to me a long time ago, and now it has happened again. It may be for WC upgrade.

    Thank you.

    8 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 25, 2017 at 08:53

    Hello,

    Could you, please, provide me admin panel and FTP access to your site or to your staging site? We’ll check and try to help you.

    Regards

    Avatar: Filtersolutions
    Filtersolutions
    Participant
    September 25, 2017 at 10:06

    Ok. I just send it to you.

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 25, 2017 at 17:38

    Hello,

    Thank you. I passed your problem to our developers and inform you once they find the solution.

    Regards

    Avatar: Filtersolutions
    Filtersolutions
    Participant
    September 25, 2017 at 18:50

    Okay. remember that this happened a long time and I would like to know what solution you give.

    Avatar: boyeng3k
    boyeng3k
    Participant
    September 26, 2017 at 07:59

    Same my problem i’m waiting for solution.

    Avatar: jowjow
    jowjow
    Participant
    September 29, 2017 at 18:08

    I have the same problem, any solution?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 3, 2017 at 08:31

    Hello, @Filtersolutions

    We have fixed the problem on your staging site. Please, check and if you don’t find problems you may copy xstore/framework/theme-functions.php on the production.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 3, 2017 at 08:32

    Hello, @boyeng3k, @jowjow,

    Please, provide me FTP access to your site and we’ll fix the problem or wait for the next theme update.
    Sorry for the inconvenience.

    Regards

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