I can’t access to your Dashboard http://prntscr.com/h9vno9
Also, I asked about FTP access. Provide also FTP access.
Regards
Olga Barlow
Participant
November 13, 2017 at 14:44
Hello,
If you have problems with saving sessions you need to solve this with your hosting provider. I would like to help you but, unfortunately, we don’t support issues about your web hosting or server environment. We can fix any issue if it’s related to theme files but if it’s related to hosting we can do nothing and you need to solve it with hosting support.
Regards
Olga Barlow
Participant
November 13, 2017 at 14:38
Hello,
Shop page products are sorted by custom ordering + name http://prntscr.com/h9viwe Prev and Next buttons on single product page switch between products according to products ID order and unfortunately, there is no way to change the order from ID to custom ordering + name.
Regards
Olga Barlow
Participant
November 9, 2017 at 16:53
Hello,
We use Swiper slider to create slider of the upsell products http://idangero.us/swiper/demos/
And unfortunately, when slider uses multirow view it displays items in the following order http://prntscr.com/h8aetm because it uses box-lines: multiple; and there is no way to change the order to show 2d product at the right side of the first product. That’s why what you have only 2 products you see it in vertical order. Custom CSS that Laranz provided breaks the slider width that is calculated by slider script, so, I would recommend you to remove it.
Regards
Olga Barlow
Participant
November 9, 2017 at 16:12
Hello,
Every theme saves some information to DB, options etc. What exactly does not work properly? Maybe I’ll be able to help you with these moments and you won’t need any clean install.
Regards
Olga Barlow
Participant
November 9, 2017 at 16:07
Hello,
Seems this is theme bug. Provide me admin panel and FTP access to your site and we’ll try to fix it or wait for the next theme update.
Regards
Olga Barlow
Participant
November 9, 2017 at 13:16
Hello,
In the current version of the theme we don’t have option to change the color of the buttons and you can change it only by custom CSS if you have appropriate CSS skills.
But we plan to add option to change the color of the buttons in next theme update.
Regards
Olga Barlow
Participant
November 9, 2017 at 13:13
Hello,
2) Are you talking about this button http://prntscr.com/h8785m ? Go to Appearance > Widgets > add widgets into Shop filters widget area and that button will appear.
3) Check now
4) Looks like you use icon code from the latest version of fontawesome but font file is the older version and does not include this icon. Provide me FTP access to your site to check the version of icon font on your site.
Regards
Olga Barlow
Participant
November 9, 2017 at 12:39
Hello,
1) Very likely problem with theme options is caused by third-party plugin WooCommerce Point of Sale and error that it gives in console http://prntscr.com/h87410 Try to disable that plugin and check Theme Options again.
2) Simple theme reinstallation does not allow you to start from the scratch. Yes, theme creates the tables in DB. To start from the very beginning you need to reinstall WP but I’m not sure if this is a good idea if you already have your products there.
Regards
Olga Barlow
Participant
November 9, 2017 at 12:20
Hello,
You can use additional classes for your link to make button, for example
1) Of course, if you disable MA you see just code because there were used MA elements and they do not work when you deactivate plugin.
2) Do you have any problems with backend VC editor?
3) Provide me temporary admin panel and FTP access to your site to check the problem more detailed.
Regards
Olga Barlow
Participant
November 9, 2017 at 11:52
Hello,
Could you provide me the link to product with problem? Because I can’t replicate the issue.
I have added product using FF http://prntscr.com/h86kks then logged in and checked this product and don’t see any message http://prntscr.com/h86l3r
Regards
Olga Barlow
Participant
November 9, 2017 at 11:45
Hello,
If your hosting provider checked your site and confirmed that you don’t have viruses in theme files then I don’t know how we can help you.
Have you tried to check the site on another PC where this antivirus is also installed? Do you have the same problem? Maybe it’s your PC problem? Press on check details button http://prntscr.com/h86hnf to get more information about this problem.
Regards
Olga Barlow
Participant
November 9, 2017 at 11:05
Hello,
We could try to fix DB issue that caused by pirate version. Provide us with cPanel access or access to PHPMyAdmin.
Regards
Olga Barlow
Participant
November 8, 2017 at 15:25
Hello,
Maybe you have the license now but you used the pirated version and made changes in DB and I can neither update theme nor update necessary plugins. Also, we can’t guarantee the stable work of your site because of this.
Regards
Olga Barlow
Participant
November 8, 2017 at 12:57
Hello,
Where did you get the theme? I see that you use pirated version http://prntscr.com/h7qqtm
How can you explain this?
Regards
Olga Barlow
Participant
November 8, 2017 at 11:23
Hello,
If you make everything in right way you should not face broken site.
Unfortunately, site optimization is outside the scope of our support. We have some users who wrote us about site speed but every site is individual and site speed optimization depends on many params. In our topics you can find main tips but if you need individual help we would recommend you to contact with WPKraken.
If you are not satisfied with site speed and think that our theme is the main reason of this we can give you refund.
Regards
Olga Barlow
Participant
November 8, 2017 at 11:17
Hello,
Please, provide me temporary admin panel and FTP access to your site.
Regards
Olga Barlow
Participant
November 8, 2017 at 11:16
Hello,
You can use the same license for the 1 production and 1 staging sites or on local.
Regards
Olga Barlow
Participant
November 8, 2017 at 11:13
Hello,
Please, check the FTP access that you provided, we can’t connect to your server.
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Regards
Olga Barlow
Participant
November 8, 2017 at 11:07
Hello,
Thank you. I passed your request to our developers and inform you once we fix it.
Once I remove the code any error appears. So, contact Mail Chimp plugin author to find out why you need this code on the cart page and do you really need that code there?
Regards
Olga Barlow
Participant
November 6, 2017 at 16:39
Hello,
I see, sorry, yes, we tested compatibility issue and that’s why standard version was installed.
We made changes in xstore/framework/woo.php
Regards
Olga Barlow
Participant
November 6, 2017 at 16:36
Hello,
I have read the first message that you sent and WP Rocket answer but I’m asking you the different: have you checked if this issue appears with our theme only or with default Storefront page too? You need to enable Storefront theme on this site and try to do the same that you did when our theme was activated. Do you see the cached messages with Storefront too?
Regards
Olga Barlow
Participant
November 6, 2017 at 15:06
Hello,
But this issue was fixed on your production site, no?
Try to test now on the staging site.
Regards
Olga Barlow
Participant
November 6, 2017 at 13:32
Hello,
Have you checked if this issue appears with our theme only or with default Storefront page too?
