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Content not showing after Massive is Deactivated

This topic has 11 replies, 2 voices, and was last updated 6 years, 5 months ago ago by Olga Barlow

inergmusic

Participant

November 6, 2017 at 17:23

Hello iv spent the last day trying to get my theme working with Visual composer and Massive addon working together.. But when i click on the Edit with VC button it just dosent want to load… So When i deactivate massive addon VC works BUT… it does not show my content it just shows code on my page…

code like this

mpc_carousel_anything rows=”1″ cols=”4″ gap=”30″ start_at=”1″ mpc_navigation__preset=”default”][mpc_callout layout=”style_3″ title_font_align=”center” content_width=”100″ content_font_color=”#8ecc3b” content_font_size=”20″ content_font_transform=”uppercase” content_font_align=”center” icon_type=”image” icon_image_size=”” icon_image=”5441″ mpc_divider__disable=”true” mpc_divider__width=”0″ mpc_divider__align=”left” mpc_divider__content_border_divider=”true” mpc_divider__content_padding_css=”padding:0px;” mpc_divider__padding_css=”padding:0px;” class=”curve-team-member”]

#176917 Copied Theme version: Xtstore WooCommerce version: latest

10 Answers

Olga Barlow

Support staff

November 6, 2017 at 18:46

Hello,

Read this conversation https://www.8theme.com/topic/where-i-can-edit-a-theme/#post-175810 and follow the plugin author suggestions https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143

Regards

#176923 Copied

inergmusic

Participant

November 8, 2017 at 21:52

Before you replied with that conversation link i had already ready what you sent me… Nothing in that article has helped me in the slightest…

I have used and setup many wordpress themes in the past and i have NEVER problems with any of them like i am having with your theme…i Have spent DAYS Troubleshooting this issue from one end of google to the other and Every related topic in you support forums and still i have yet to remedy this issue….

i have reset my Hosting, Uninstalled WordPress 3x with fresh install, uninstall and reinstall plugins and nothing…. Also Due to the fact that i have had to go through such extreme troubleshooting with installing a fresh wordpress i can NO LONGER activate my theme because my license wont allow it and have to purchase another license….

I Love the theme i think it is one of the best i have seen and love every aspect of the design witch is why i am extremely frustrated that i cannot begin using it…

Once again this is my issue.

1. Once i install your theme and necessary plugins i import demo content and everything looks great

2. When i click edit with visual composer the VC icon Spins indefinitely… Then if i click on pages then edit Home page VC is no where to be seen and no content…

3. I go to my plugins deactivate Massive Addon and repeat the process. Click on edit with visual composer then VC will load but page will MPC Shortcodes. And the same goes for the backend…

Now you say that your theme does not require Massive Addon so why is it showing MPC Shortcode when not active instead of VC Icons??

May i please get my purchase code reinstated for another instal because of this issue and PLEASE can you help me get this issue resolved

Please, contact administrator
for this information.

#177154 Copied Theme version: 4.1.1 WooCommerce version: latest

Olga Barlow

Support staff

November 9, 2017 at 12:04

Hello,

1) Of course, if you disable MA you see just code because there were used MA elements and they do not work when you deactivate plugin.

2) Do you have any problems with backend VC editor?
3) Provide me temporary admin panel and FTP access to your site to check the problem more detailed.

Regards

#177216 Copied

inergmusic

Participant

November 9, 2017 at 20:02

No i do not have a problem using the back end pannel of VC if it was there…. It doesent show the option for it them Massive is active… Yes i have no problem giving you access to my admin … Let me get that info to you

#177258 Copied

inergmusic

Participant

November 9, 2017 at 22:51

Here is the my info

Like i said i had to reinstall wordpress a few times durring the troubleshooting so when you access my admin my the theme needs to be activated

Please, contact administrator
for this information.

#177268 Copied

Olga Barlow

Support staff

November 13, 2017 at 14:46

Hello,

I can’t access to your Dashboard http://prntscr.com/h9vno9
Also, I asked about FTP access. Provide also FTP access.

Regards

#177457 Copied

inergmusic

Participant

November 13, 2017 at 21:57

try this login info

Please, contact administrator
for this information.

#177500 Copied

Olga Barlow

Support staff

November 14, 2017 at 11:08

Hello,

Please, try to copy/paste password before posting it here. Login credentials are still incorrect.

Regards

#177550 Copied

inergmusic

Participant

November 14, 2017 at 19:25

Everything is copy and pasted below

Please, contact administrator
for this information.

#177609 Copied

Olga Barlow

Support staff

November 15, 2017 at 14:42

Hello,

1) You have used nulled version of our theme https://prnt.sc/has47t and now you won’t be able to use autoupdate option for theme or included plugins because of changes that you made when installing nulled theme. We also can’t guarantee 100% correct work of our theme if you used nulled version.

2) We don’t have another answer from Massive Addons author about this issue http://prntscr.com/hasa7c except this one:

make sure that your server is not using mod_security or FastCGI handler for PHP. If it is, you need to contact with your hosting provide and ask to increase the maximum body length value.

and this one http://prntscr.com/hasdof

And if you check the topic you’ll see that it should help http://prntscr.com/hasbdn

Or you may contact plugin author, maybe he will find another solution for you.

Regards

#177674 Copied
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