[MAJ] 4.12 NOT WORK ON MY WEBSITE - by lesfantaisiesdemelanie

This topic has 12 replies, 2 voices, and was last updated 6 years, 4 months ago ago by Olga Barlow

  • Avatar: lesfantaisiesdemelanie
    lesfantaisiesdemelanie
    Participant
    November 8, 2017 at 11:13

    Bonjour,
    Depuis la mise à jour mon site internet est en erreur.
    Pouvez-vous m’aidez ?
    désolé pour la traduction je suis français.
    Best Regards

    11 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 8, 2017 at 11:17

    Hello,

    Please, provide me temporary admin panel and FTP access to your site.

    Regards

    Avatar: lesfantaisiesdemelanie
    lesfantaisiesdemelanie
    Participant
    November 8, 2017 at 11:20

    Where send you the information ?

    Avatar: lesfantaisiesdemelanie
    lesfantaisiesdemelanie
    Participant
    November 8, 2017 at 11:24

    voila

    Please, contact administrator
    for this information.
    Avatar: lesfantaisiesdemelanie
    lesfantaisiesdemelanie
    Participant
    November 8, 2017 at 11:29

    the id for wordpress
    thanks for your help

    Please, contact administrator
    for this information.
    Avatar: lesfantaisiesdemelanie
    lesfantaisiesdemelanie
    Participant
    November 8, 2017 at 11:51

    Can you help me please I am a commercial site the fact that my site is like that makes me lose customers and it is very bad for my image. I have absolutely nothing touched apart enabled update 4.12.
    How to do ?
    Best regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 8, 2017 at 12:57

    Hello,

    Where did you get the theme? I see that you use pirated version http://prntscr.com/h7qqtm
    How can you explain this?

    Regards

    Avatar: lesfantaisiesdemelanie
    lesfantaisiesdemelanie
    Participant
    November 8, 2017 at 13:35

    I purchased the theme on themeforest

    Avatar: lesfantaisiesdemelanie
    lesfantaisiesdemelanie
    Participant
    November 8, 2017 at 13:36

    This is my product license

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 8, 2017 at 15:25

    Hello,

    Maybe you have the license now but you used the pirated version and made changes in DB and I can neither update theme nor update necessary plugins. Also, we can’t guarantee the stable work of your site because of this.

    Regards

    Avatar: lesfantaisiesdemelanie
    lesfantaisiesdemelanie
    Participant
    November 8, 2017 at 16:04

    Bonjour,

    Jamais je n’ai utilisé un théme craquer(Nulled) j’ai confié à un webmaster la création de mon site et il ma demandé 60$ pour la license.
    Merci pour votre retour et votre aide.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 9, 2017 at 11:05

    Hello,

    We could try to fix DB issue that caused by pirate version. Provide us with cPanel access or access to PHPMyAdmin.

    Regards

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