Page 829 – 8theme.com

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Viewing 30 posts - 24,841 through 24,870 (of 30,337 total)

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Olga Barlow

Participant

December 7, 2017 at 15:55

Hello,

List of browsers that theme fully supports you can find in theme description https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546

Old browsers could give the errors because of using CSS styles that are up to date but if we want to be top notch in we can’t use out of date styles to support out of date browsers. Unfortunately, we can’t even test theme in such old browsers because don’t have old devices.

Regards

#179605 Copied In reply to: Flexibility.js is not running

Olga Barlow

Participant

December 7, 2017 at 15:48

Hello,

If even backend is slow then you need to contact your hosting provider to find the reason of this issue.

To change the newsletter block:
1) Enable VC editor for your static blocks https://www.8theme.com/documentation/xstore/support/static-blocks/
2) edit the content according to your needs http://prntscr.com/hkcvsq To change the background use design tab http://prntscr.com/hkcwtz

Regards

#179603 Copied In reply to: Slow load

Olga Barlow

Participant

December 7, 2017 at 15:42

Hello, @tessylove

Yes, @Walid (thanks, by the way) is right. You can find this widget in Appearance > Widgets > Footer Copyrights Right.

Regards

#179601 Copied In reply to: URGENT!!! I need help on Payment processor Integration

Olga Barlow

Participant

December 7, 2017 at 15:40

Hello,

Check now, please. Custom CSS was added in Theme Options > Styling > Custom CSS.

Regards

#179600 Copied In reply to: Newsletter button

Olga Barlow

Participant

December 7, 2017 at 12:06

Hello,

1) I have installed the default version of our theme for you. Check and let me know if you need anything else.
2) That plugin gives js error even with default theme http://prntscr.com/hk961r this error breaks some scripts and that’s why such elements as slider, background video and some other do not work. So, either contact plugin author to fix this error or disable plugin. Because you won’t be able to use theme and some plugins because of this problem.

Regards

#179575 Copied In reply to: default demo content disappeared

Olga Barlow

Participant

December 7, 2017 at 11:20

Hello,

We need to check your Dashboard and theme files that you uploaded. So, please, provide us both admin panel and FTP access to your site (Dashboard login link, username, password, FTP hostname, FTP username, FTP password).

Regards

#179570 Copied In reply to: WordPress dashboard 'Can't find file attachment' for Classico theme

Olga Barlow

Participant

December 7, 2017 at 11:17

Besides I see that Royal version is 2.5.2 – this is the old version of our theme, the current version is 3.4. So, I don’t think that theme update is the reason of your problem. Why did you decide that theme is the reason?

Regards

#179569 Copied In reply to: site down after plugin update

Olga Barlow

Participant

December 7, 2017 at 11:05

Hello,

I checked that you contacted only once about update issue 2 years ago.

I have uploaded default WP theme to your WP via FTP once I rename royal theme the default theme should be activated but it does not happen and it’s strange because as a rule, it means that problem is WP installation, not the theme. What plugin have you updated?

Do you have the backup of your site before the plugin update? Can you restore that backup? Then we’ll be able to update the theme in right way and we’ll explain you step by step how to do this to avoid any problems in future. Because if you get the error every time it means you did something wrong. We have a lot of customers and almost all of them don’t have any problem with theme update if they do this correctly.

Regards

#179565 Copied In reply to: site down after plugin update

Olga Barlow

Participant

December 6, 2017 at 17:49

You are welcome!

Regards

#179495 Copied In reply to: Custom heading setting

Olga Barlow

Participant

December 6, 2017 at 17:49

Hello,

Because our theme does not overwrite default WooCommerce templates. If you want to customize WC email templates you need to activate XStore child theme and copy the necessary templates from WC plugin into child theme folder and edit them.

Regards

#179494 Copied In reply to: Emails customization

Olga Barlow

Participant

December 6, 2017 at 16:59

Hello,

Check now, please. We will include the fix for the next update.

Regards

#179489 Copied In reply to: One menu element not working

Olga Barlow

Participant

December 6, 2017 at 15:45

Hello,

Truly saying have no idea what symbol can be there. There should not be any symbols. And we also, can’t reproduce the problem when testing your site on our devices, and it’s a problem because we can’t fix the problem if we don’t see it.

Regards

#179478 Copied In reply to: L-sep in Edge/explorer

Olga Barlow

Participant

December 6, 2017 at 15:23

Ok. We are glad that you sorted out.

Regards

#179469 Copied In reply to: Custom heading setting

Olga Barlow

Participant

December 6, 2017 at 15:23

Hello,

Very strange. Do you use cache plugin? Try to clean cache. Do you see this square in Edge only?

Regards

#179468 Copied In reply to: L-sep in Edge/explorer

Olga Barlow

Participant

December 6, 2017 at 14:11

Hello,

Themes list in Dashboard http://prntscr.com/hjueqt
FTP themes list http://prntscr.com/hjuf7k
It means that you provided FTP to the different site than Dashboard access we have. Please, check this and provide me correct FTP access to update your theme.

Regards

#179443 Copied In reply to: Update website to Royal 3.4

Olga Barlow

Participant

December 6, 2017 at 11:51

Hello,

We worked with this plugin and did not face problem with post type
Step 1 http://prntscr.com/hjsjj4
Step 3 http://prntscr.com/hjsktp

Regards

#179433 Copied In reply to: Bulk import testimonials

Olga Barlow

Participant

December 6, 2017 at 11:22

Hello,

Could you, please, provide us also FTP access to your site. The problem could be related to your PHP version but we need to check this to help you and fix it.

Regards

#179429 Copied In reply to: installation error

Olga Barlow

Participant

December 6, 2017 at 11:20

Hello,

You can use plugin, for example Import any XML or CSV File to WordPress, to import your testimonials into testimonials sertion on new site.

Regards

#179428 Copied In reply to: Bulk import testimonials

Olga Barlow

Participant

December 6, 2017 at 09:43

Hello,

We have checked your site in IE and don’t see any square http://prntscr.com/hjqcwx

Regards

#179420 Copied In reply to: L-sep in Edge/explorer

Olga Barlow

Participant

December 6, 2017 at 08:50

Hello,

As I told you in the previous message it requires some additional CSS customization. If you provide me temporary admin panel access I’ll be able to help you with these styles.

Regards

#179414 Copied In reply to: Newsletter button

Olga Barlow

Participant

December 5, 2017 at 18:57

Hello,

Unfortunately, we are not the site optimization experts, we can help you with theme options, can help you with cache plugin settings that are suitable for our theme but if you need help with size optimization I would recommend you to contact WPKraken team because individual site optimization are outside the scope of our support https://themeforest.net/page/item_support_policy

Regards

#179399 Copied In reply to: speed optimization

Olga Barlow

Participant

December 5, 2017 at 18:49

Hello,

You need to upload .eot format to get font work in IE because IE browser supports this format and other formats do not work for it, unfortunately.

Regards

#179397 Copied In reply to: Fallback font for IE

Olga Barlow

Participant

December 5, 2017 at 18:43

Hello,

If you need place where to add a custom CSS you can use either child theme style.css or Custom CSS fields in Theme Options > Styling. If you are talking about some specific elements that should be customized according to customer needs then describe me in details what exactly you want to change and maybe we’ll be able to add theme options for such tweaking.

Regards

#179396 Copied In reply to: CSS editor plugin

Olga Barlow

Participant

December 5, 2017 at 18:40

Hello,

Hustle plugin conflicts with VC. Once I disabled it stretch row option works fine.
Contact plugin author to fix the problem.

Regards

#179395 Copied In reply to: Stretch row not working

Olga Barlow

Participant

December 5, 2017 at 18:35

Hello,

Yes, you need to update Massive Addons plugin to version 2.3.2 https://www.8theme.com/download-plugins/

Regards

#179394 Copied In reply to: Problem with WPBakery Page Builder

Olga Barlow

Participant

December 5, 2017 at 18:33

Hello,

Yes, you are right, this is theme bug. We’ll fix it in next theme update.

Regards

#179393 Copied In reply to: RTL Top Search Order

Olga Barlow

Participant

December 5, 2017 at 18:26

Hello,

Could you, please, provide me temporary admin panel and FTP access to your site to find out what causes this issue on your site?

Regards

#179391 Copied In reply to: Add to Cart fires a jQuery Error

Olga Barlow

Participant

December 5, 2017 at 18:23

Hello,

Yes, we’ll fix it.

Regards

#179389 Copied In reply to: Slider text responsive smartphone view lay-out BUG

Olga Barlow

Participant

December 5, 2017 at 18:21

Hello, @jlcastagner

If it works for you then you may use it. But we can’t include it as global styles because such CSS is very individual.

Regards

#179388 Copied In reply to: WooZone product image size

Olga Barlow

Participant

December 5, 2017 at 17:49

Hello,

If you want to change the styles you need to play with custom CSS and form code.
For example, to get the form like on our site you may use our code https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/
and then also add the custom styles to display button in the way you like http://prntscr.com/hjgtu7
More information how to customize contact form you can find in plugin documentation https://wordpress.org/plugins/mailchimp-for-wp/ http://prntscr.com/hjgwt1

Regards

#179383 Copied In reply to: Newsletter button
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Viewing 24,870 results - 24,841 through 24,870 (of 30,337 total)

Viewing 30 posts - 24,841 through 24,870 (of 30,337 total)

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